Zdravo,
Neverovatno sam razo?aran pravcem u kom je ova ?alba krenula, posebno s obzirom na odgovor kompanije Casino Guru. Spomenuli ste da ?nikada niste o?ekivali ovakav obrt", o?igledno misle?i na tvrdnju da je vi?e naloga povezano sa mnom — ali moram da razjasnim ne?to klju?no: ovaj ?obrt" ne dokazuje ono u ?ta Jukon Gold ?eli da verujete.
Sa verenikom sam vi?e od sedam godina i sve vreme smo delili istu ku?nu internet vezu. Naravno da delimo IP adresu — to je normalno za porodice i parove koji ?ive zajedno. Ali pretpostaviti da je svaki nalog na ovoj IP adresi moj je nepravedna, neta?na i opasna logika.
U stvarnosti, moj verenik je taj koji je tokom godina otvorio nekoliko naloga da bi koristio bonuse — mnogo, MNOGO vi?e puta nego ja ikada. Rekao bih da 3/4 prikazanih naloga pripada njemu. ?esto igra, retko podi?e novac (ako ikada, nije godinama!) i gubi ve?inu onoga ?to uplati... a ipak, njegovi VIP poeni ostaju netaknuti.
Za?to?
Zato ?to je on vrsta mu?terije od koje kazino profitira!
U me?uvremenu, dosledno sam upla?ivao svoj novac, igrao odgovorno, retko koristio bonuse i po?tovao sve zahteve za igranje kada jesam.
?ak sam odbio i ?poklon bonus" koji su poku?ali da mi daju nakon velike pobede — jer sam znao ?ta bi njegovo prihvatanje u?inilo mojoj isplati, dalo mi ne?eljeni poku?aj da ga odigram.
Tako da sam to ODBIO i ?isto se povukao.
I tada su mi zamrznuli VIP poene!
Jasno je da sam ka?njen zato ?to sam igrao odgovorno i ?to nisam gubio.
Jukon Goldov pristup grupisanja naloga po IP adresi i ozna?avanja kao mojih ignori?e aktivnost pojedina?nih naloga, istoriju igranja i pona?anje. Ako je ovo osnova za ozna?avanje mene kao ?zloupotrebe u promotivnim svrhama", onda je to opasan presedan — posebno za svakoga ko deli doma?instvo sa drugom odraslom osobom.
O?ekivao sam fer, ?injenicama zasnovanu recenziju — ne jednostrano prihvatanje nejasnih pretpostavki. Ako ?e Casino Guru stati na stranu operatera samo na osnovu deljenih IP podataka, onda su igra?i koji ?ive sa porodicom, supru?nicima ili cimerima u stalnom riziku da budu pogre?no procenjeni i ka?njeni.
Tra?im da mi se vrate VIP poeni — koje sam zaradio/la kroz pravu igru i prave depozite — ili da se njihova vrednost preispita.
Hvala vam.
Hi,
I’m incredibly disappointed by the direction this complaint has taken, especially given Casino Guru’s response. You mentioned you'd "never seen this twist coming," seemingly referring to the claim that multiple accounts are linked to me — but I need to clarify something crucial: this "twist" does not prove what Yukon Gold wants you to believe.
I have been with my fiancé for over seven years, and we’ve shared the same home internet connection the entire time. Of course we share an IP address — that’s normal for families and couples living together. But to assume that every account on this IP is mine is unfair, inaccurate, and dangerous logic.
In reality, my fiancé is the one who has opened several accounts over the years to use bonuses — many MANY more times than I ever have. Id say 3/4 of the accounts showing belong to him. He plays often, rarely withdraws, (if ever, hasnt in years!) and loses most of what he deposits... and yet, his VIP points remain intact.
Why?
Because he’s the kind of customer the casino profits from!
Meanwhile, I’ve consistently deposited my own money, played responsibly, rarely used bonuses, and followed all playthrough requirements when I did.
I even rejected a "gift bonus" they tried to give me after a big win — because I knew what accepting it would do to my withdrawal, give me an unwanted playthrough.
So I DECLINED it and withdrew cleanly.
And that’s when they froze my VIP points!
It’s clear I’m being punished for playing responsibly and for not losing.
Yukon Gold’s approach of grouping accounts by IP and labeling them as mine ignores individual account activity, play history, and behavior. If this is the basis for labeling me as a "promotional abuser," then it’s a dangerous precedent — especially for anyone who shares a household with another adult.
I expected a fair, fact-based review — not a one-sided acceptance of vague assumptions. If Casino Guru is going to side with operators based on shared IP data alone, then players living with family, spouses, or roommates are at constant risk of being misjudged and penalized.
I’m asking for my VIP points — which I earned through real play and real deposits — to be reinstated or fairly reviewed.
Thank you.
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