They have not withdrawn funds since March 2022. I made a withdrawal using bitcoin in March and split the amount into 3 applications. The casino canceled the withdrawal after 2/3 months. Since then, neither the casino chat nor the technical support by email has been in touch. I have no information what to do in this case. I wrote a complaint on the Rating Bookmakers website, the complaint was ignored by the casino.

Dear alterburn,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed? Have you been informed about any alternative payment method to withdraw your funds?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost four months is abnormally long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello Petronela!

This withdrawal of funds was not the first. I will attach a screen showing this. No one notified me about alternative withdrawal methods, but I myself divided the payment into different payment systems. Initially, I always released funds to the Piastrix wallet, but then, because of the situation in the world, fearing that something might happen to the Piastrix wallet, I decided to divide payments into Piastrix and bitcoin. Then, after some more time, I made all payments to a bitcoin wallet. At the moment, the withdrawals to the bitcoin wallet were canceled by the casino and the entire withdrawal amount was credited to the gaming account, after which I sent the litecoin wallet number to the technical support for confirmation and issued a withdrawal of part of the amount to this wallet, but the technical support did not respond to either email or chat.

The last sentence can be slightly updated due to the fact that I have reissued the withdrawal of funds. At the moment, the withdrawal of funds to the bitcoin wallet was canceled by the casino and the entire withdrawal amount was credited to the gaming account, after which I sent the litecoin wallet number to technical support for confirmation, but technical support does not respond to either email or chat. Therefore, I divided it into 3 parts again and made a withdrawal to a previously confirmed bitcoin wallet.

Thank you very much, alterburn, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks. I appreciate this.

Dear alterburn,

I’m sorry to hear about your problem. I’ll contact the casino team and try my best to resolve the issue as soon as possible.

I would like to invite the representatives of ZigZag777 Casino to join this conversation.

Dear casino team,

Could you please state the reason why alterburn’s withdrawal requests haven’t yet been processed and indicate a time frame in which we can expect some progress?

It will be great if the casino team joins the dialogue. Thanks Andrej.

Dear alterburn,

Unfortunately, we haven’t received any response from the casino team. I’ll now try to contact the casino via other means.

We would like to ask ZigZag777 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close this complaint as ‘Unresolved’.

Hello Andrej!

Let's wait.

Dear alterburn,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but closing this complaint as unresolved will at least negatively influence the casino's rating and other players can read about your experience in our review.

I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.