Kazino je otkazao moje povla?enje 5 puta zaredom. Svaki put sam razgovarao sa ?etovima u?ivo i tra?io od njih re?enja koja nisu ni?ta rezultirala. Svaki put ?ekam od 3 dana do nedelje da ne uspe.
Re?eno mi je da umesto toga mogu da povu?em u bitkoin po?to je moja banka ?otkazivala moj transfer", a zatim mi je re?eno da ?u morati da napravim dodatni bitkoin depozit pre nego ?to proradi.
Nakon ?to sam nekoliko puta poku?avao da povu?em bankovnim transferom, razgovarao sam sa podr?kom koja je pogledala snimak ekrana mojih podataka popunjenih i potvrdila da su detalji ta?ni i da ?e depozit funkcionisati.
Evo me nedelju dana kasnije i ponovo su poni?tili moj depozit i vratili novac na moj ra?un. Moja isplata u istoriji transakcija i dalje ka?e ?Uspeh" iako je novac vra?en na moj kazino ra?un.
Agent za podr?ku sada ka?e
?Poku?ajte da kontaktirate svoju banku ili, kao ?to sam ranije napisao, ponovo napravite isplatu, ali proverite sva polja, posebno polje u koje upisujete svoj BSB."
Podr?ka je ve? potvrdila da sam ispravno uneo ove detalje.
Nikada ranije nisam imao problema sa povla?enjem novca u vi?e drugih kazina.
Ovaj kazino ne mo?e da shvati osnovni bankovni transfer i odbija da dozvoli povla?enje kao drugu valutu bez deponovanja vi?e novca kao te valute. U su?tini dr?i moj novac za otkup.
Izgubio sam veru da ?u videti svoj novac. Veliko upozorenje drugima, ne igrajte se ovde. Odustao sam od svojih hiljadu dolara.
Casino has cancelled my withdrawal 5 times in a row. I have spoken to live chat each time and asked them for solutions which has resulted in nothing. I wait 3 days to a week each time for it to fail.
I was told I could withdraw to bitcoin instead as my bank was "cancelling my transfer" and then was told I would have to make an additional bitcoin deposit before it would work.
After several times trying to withdraw as a bank transfer I spoke with support who looked at a screenshot of my details filled in and confirmed the details were correct and that the deposit would work.
Here I am a week later and they have cancelled my deposit yet again and placed the money back into my account. My cash out in my transaction history still says "Success" even though the money is back in my casino account.
Support agent is now saying
"Try to contact your bank or, as I wrote earlier, make a withdrawal again, but check all the fields, especially the field where you enter your BSB."
Support has already confirmed that I was entering these details in correctly.
I have never had issues with withdrawals before on multiple other casinos.
This casino cant figure out a basic bank transfer and they refuse to allow withdrawal as a different currency without depositing more money as that currency. Essentially holding my money ransom.
I have lost faith that I will see my money. Big warning to others, don't play here. I have given up on my thousand dollars.
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