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HemKlagom?l1win Casino - Spelarens konto har blockerats.
1win Casino - Spelarens konto har blockerats.
Automatiskt ?versatt:
Belopp:
92 $
1win Casino
S?kerhetsindex:H?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Nigeria had her account blocked and the remaining balance withheld without further explanation. Allegedly, there was evidence of abuse in relation to the payment methods the player used for deposits and withdrawals. The basis on which the casino team reached their decision was not proven, however, after further discussing the issue, the casino decided to pay the player the confiscated amount and keep the player's account blocked. The player's complaint was closed as 'Resolved'.
Spelaren fr?n Nigeria fick sitt konto sp?rrat och det ?terst?ende saldot undanh?llits utan ytterligare f?rklaring. Det p?st?s ha varit bevis p? missbruk i f?rh?llande till de betalningsmetoder som spelaren anv?nde f?r ins?ttningar och uttag. Grunden p? vilken casinoteamet fattade sitt beslut var inte bevisat, men efter att ha diskuterat fr?gan ytterligare beslutade casinot att betala spelaren det konfiskerade beloppet och h?lla spelarens konto sp?rrat. Spelarens klagom?l st?ngdes som "L?st".
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen. Kan du ber?tta f?r hur l?nge sedan du registrerade ditt konto och om du har slutf?rt kontoverifieringen framg?ngsrikt? Vilken typ av poker har du spelat (turnering, spelautomat eller livepoker)?
Om det finns n?gon relevant kommunikation, v?nligen vidarebefordra den till [email protected] .
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Petronela
Dear Deenah,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? What kind of poker have you played please (tournament, slot machine, or live poker)?
If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
F?rst?r jag r?tt att du bara har spelat ett spel/session? Kan du skicka din spelhistorik till [email protected] ? Tack p? f?rhand.
Do I understand correctly that you have played one game/session only? Could you please forward your game history to [email protected]? Thank you in advance.
Jag kan bara se historien f?r sportspel, men f?r casino och spinning kan jag inte se det, f?rmodligen skulle jag ha kunnat se pokerspelen men jag har nekats tillg?ng till pokerspel!
I can only see the history for sport games, but for that of casino and spinning I can't see that,probably I would have been able to see the poker games but I'm been denied the access to poker games!
Nej, jag har spelat mycket spel p? mitt konto, jag spelar ibland basket, mest fotboll, men den h?r g?ngen n?r jag blev begr?nsad, spelade jag ett pokerspel... det ?r inte min f?rsta, f?rmodligen min tredje g?ng!
Jag brukade anv?nda det perfekta pengarsystemet f?r uttag, men det har varit f?rseningar i betalningen genom perfekta pengar, s? jag best?mde mig f?r att g?ra ett uttag med kryptometoden och det var d? mitt konto frystes.
No,I have severely played games on my account, I sometimes play basketballs, mostly footballs but this time that I got restricted, I played a poker game....its not my first probably my third time!
I use to use the perfect money system for withdrawals, but they've been delays in payment through perfect money, so I decided to make a withdrawals using crypto method and that was when my account got freezed.
Jag blev tillsagd att inte f? panik efter att ha f?rsett dem med mina dokument f?r KYC, att mina pengar kommer att ges till mig n?r KYC ?r klart.
De bad mig att v?nta p? svar inom 14 dagar, och det ?r redan 5 dagar.
Jag kommer g?rna att skicka v?ra konversationer till dig och ?ven skicka mina dokument till dig s? att du ocks? kan g?ra din egen verifiering f?r att ocks? f? reda p? mina dokument.
Tack f?r ditt svar, jag uppskattar verkligen.
V?nliga h?lsningar,
Abdulrahaman.
Yes Petronela,
I was told not to panic after providing them with my documents for KYC, that my funds will be given to me once the KYC is done.
They asked me to wait for a response within 14days,and its 5days already.
I will like to send you our conversations and to also send to you my documents so you can also make your own verification so as to ascertain my documents as well.
Jag spelade ett enda spel/session (porker) med $47 och jag vann, med ett ackumulerat v?rde p? $93, sedan p?b?rjade jag ett uttag med $90 och placerade ett expressspel med $1 som gick f?rlorat,
Jag har nu ett v?ntande uttag p? $90 med $2 saldo i min pl?nbok.
Jag spelade ett enda spel/session.
Tack Petronela.
Dear Petronela,
I played a single game/session (porker) with $47 and I won, having a cumulative of $93, then I initiated a withdrawal with $90 and placed an express bet with $1 which was lost,
I am now having a pending withdrawal of $90 with $2 balance in my wallet.
Tack s? mycket, Deenah, f?r att du har tillhandah?llit all n?dv?ndig information. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Andrej ( [email protected] ) som st?r till din hj?lp. Jag ?nskar dig lycka till och hoppas att ditt problem kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, Deenah, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej ([email protected]) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Jag ?r ledsen att h?ra om din negativa upplevelse. Jag kommer att kontakta casinoteamet f?r att se om jag kan hj?lpa till.
Jag skulle vilja bjuda in representanterna f?r 1win Casino att g? med i denna konversation.
K?ra casinoteam,
Kan du sn?lla f?rklara resonemanget bakom beslutet att blockera Deenahs spelkonto utan och h?lla inne hennes vinster? Alla relevanta bevis kan skickas till[email protected] .
Dear Deenah,
I’m sorry to hear about your negative experience. I’ll contact the casino team to see if I can help.
I would like to invite the representatives of 1win Casino to join this conversation.
Dear casino team,
Can you please explain the reasoning behind the decision to block Deenah’s gaming account without and withhold her winnings? Any relevant evidence can be forwarded to [email protected].
Observera att vi inte har f?tt n?got svar fr?n casinot ?n. Vi meddelade casinoteamet p? andra s?tt och v?ntar just nu p? deras svar.
Vi skulle vilja be 1win Casino att svara p? detta klagom?l. Vi f?rl?nger timern med 7 dagar. Om kasinot inte svarar inom den angivna tidsramen kommer vi att avsluta klagom?let som "ol?st".
Dear Deenah,
Kindly note that we haven't received any response from the casino yet. We notified the casino team via other means and are currently awaiting their reply.
We would like to ask 1win Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Som det meddelades tidigare i brevet har ditt konto blockerats f?r brott mot sidan 9.7 i anv?ndarvillkoren f?r sajten, avsnittet "Allm?nna villkor (h?danefter - Regler)": Om en speldeltagare beg?r bedr?gliga handlingar mot vadslagningsf?retaget (multikonto, anv?ndning av spelautomatiseringsmjukvara, spela p? arbitragesituationer, om spelkontot inte anv?nds f?r vadslagning, missbruk av lojalitetsprogram, etc.), f?rbeh?ller spelf?retaget r?tten att stoppa s?dana bedr?gliga handlingar.
Vi f?ljer reglerna strikt och uppmuntrar v?ra spelare att g?ra det. D?rf?r fattar vi aldrig ogrundade beslut.
Med v?nliga h?lsningar, 1win team.
Hello Deenah!
As it was informed earlier in the letter, your account has been blocked for violation of p.9.7 of the Terms of use of the site, section "General Terms and Conditions (hereinafter - Rules)": If a betting participant commits fraudulent actions against the betting company (multi-account, using betting automation software, playing on arbitrage situations, if the game account is not used for betting, abusing loyalty programs, etc.), the betting company reserves the right to stop such fraudulent actions.
We strictly adhere to the rules and encourage our players to do so. Therefore, we never make unfounded decisions.
Tack, 1win Casino-team, f?r att du informerade oss. Kan du ocks? ange vilken ?tg?rd/aktivitet som gjorde att Deenah bryter mot punkt 9.7? Alla bevis som st?der dina p?st?enden kan vidarebefordras till [email protected] .
Jag st?ller in timern p? 7 dagar.
Thank you, 1win Casino team, for informing us. Could you please also specify the action/activity that put Deenah in breach of point 9.7? Any evidence that would support your allegations can be forwarded to [email protected].
Observera att vi har f?tt en f?rklaring fr?n casinorepresentanten och v?ntar f?r n?rvarande p? att de ska ge oss ytterligare information.
Under tiden vill jag be dig att tillhandah?lla ditt kontoutdrag f?r juli 2022 f?r att visa att transaktionerna kopplade till dina ins?ttningar lyckades. Du kan vidarebefordra informationen till [email protected] .
Dear Deenah,
Please note that we’ve received an explanation from the casino representative and are currently waiting for them to provide us with further details.
In the meantime, I’d like to kindly ask you to provide your bank statement for July 2022 to show that the transactions connected to your deposits were successful. You can forward the information to [email protected].
Observera att ditt fall fortfarande diskuteras med kasinot i en privat konversation. Eftersom det kr?vs ytterligare tid f?r att unders?ka problemet. Jag f?rl?nger timern med 7 dagar.
Thank you, Deenah, for your e-mails.
Please note that your case is still being discussed with the casino in a private conversation. As additional time is needed to investigate the issue. I’m extending the timer by 7 days.
Vi skulle vilja be casinot att besvara detta klagom?l. Vi f?rl?nger tidsgr?nsen med 7 dagar. Om casinot inte svarar inom den angivna tiden, kommer vi att avsluta ?rendet som "ol?st".
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Jag ber om urs?kt f?r det f?rsenade svaret. Kasinorepresentanten har f?rsett oss med ytterligare information ang?ende ditt fall, dock ?r resonemanget bakom casinots beslut att konfiskera dina vinster fortfarande inte helt klart f?r oss.
Fr?gan kommer att diskuteras vidare med casinorepresentanten i en privat tr?d. Jag kommer att h?lla denna tr?d uppdaterad vid eventuella uppdateringar.
Tack f?r att du f?rst?r.
Dear Deenah,
I apologize for the delayed response. The casino representative has provided us with additional information regarding your case, however, the reasoning behind the decision of the casino to confiscate your winnings is still not entirely clear to us.
The issue will be further discussed with the casino representative in a private thread. I will keep this thread posted on any updates.
Det f?rv?nade mig hela tiden varf?r mina pengar och konto blev konfiskerade.
Jag har varit en lojal spelare...du kan be dem om hela min spelhistorik, du kan ocks? be dem om min ins?ttnings- och uttagshistorik, du kommer att uppt?cka att jag ofta f?rlorar ?n jag vinner.
Jag har aldrig anv?nt en mjukvara f?r att vinna, jag vet inte ens vad arbitrade-situationen betyder... allt jag g?r ?r att spela spel med och p? kontot!
Thank you Andrej,
It kept surprising me why my funds and account got confiscated.
I have been a loyal player...you can ask them for my entire game history, you can aswell ask them for my deposit and withdrawal histories, you'll find out that I often lose than I win.
I have never used a software to win, I do not even know what arbitrade situation means...all I do is play games with and on the account!
Vi skulle vilja be casinot att besvara detta klagom?l. Vi f?rl?nger tidsgr?nsen med 7 dagar. Om casinot inte svarar inom den angivna tiden, kommer vi att avsluta ?rendet som "ol?st".
We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
Och tack, Deenah, f?r att du bekr?ftade. Jag ?r v?ldigt glad att du har f?tt dina vinster. Vi har ?ven vidarebefordrat din f?rfr?gan till kasinorepresentanten men inte f?tt n?got svar. Jag ?r r?dd att allt jag f?r avsl?ja ?r att det fanns en misstanke om missbruk i f?rh?llande till de betalningsmetoder som anv?nds p? ditt spelkonto. Skulle casinoteamet ge n?gon ytterligare information ang?ende ditt fall kommer jag att vidarebefordra det till din e-post.
Med det sagt, eftersom problemet har l?sts kommer vi nu att markera ditt klagom?l som "L?st" i v?rt system.
Tveka inte att kontakta oss i framtiden om du st?ter p? n?gra problem med detta eller n?got annat casino. Vi ?r h?r f?r att hj?lpa.
V?nliga h?lsningar,
Andrej, www.kpvfaw.com
Thank you, 1win Casino team, for your cooperation.
And thank you, Deenah, for confirming. I’m very glad you’ve received your winnings. We’ve also forwarded your inquiry to the casino representative but haven’t received any response. I’m afraid that all I’m allowed to disclose is that there was a suspicion of abuse in relation to the payment methods used in your gaming account. Should the casino team provide any additional information regarding your case, I’ll forward it to your e-mail.
With that being said, as the issue has been successfully resolved, we will now mark your complaint as 'Resolved' in our system.
Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
