I have been waiting for my payout for over 2 months

Seit über2 Monate warten mein auszahlen

Dear Yavuz,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal in this casino? Which payment method you have opted for? Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost two months is really a long time. However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello the payout was on July 13th, 2020 and is still in process. Hope they can help me that my money is finally paid out. It should be transferred to my account

Many Thanks

Hallo die Auszahlung war am 13.07.2020da steht immer noch in Bearbeitung. Hoffe die k?nnen mir helfen das mein Geld endlich ausgezahlt wird . Es sollte auf mein Konto überwiesen werden

vielen dank

Thank you very much, Yavuz, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Yavuz,

I am very sorry to hear about your problem.

I would like to invite Ares Casino to join this conversation and give us an explanation of why Yavuz's withdrawal has been delayed.

Hello how does it look. When do I get my money have they achieved what? Vg yavuz

Hallo wie sieht es aus . Wann bekomme ich mein Geld haben die was erreicht? Vg yavuz

We would like to ask the Ares Casino to reply to this complaint. We are extending the timer by 5 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.