Jag har inte haft n?gra problem med brucebet sedan verifieringen och har dragit mig tillbaka flera g?nger.
Efter att ha avslutat vadet hade jag vunnit 4 900 fr?n en ins?ttning som gjordes den 21 mars. Uttaget tog ett tag att tr?ffa min bank s? jag kollade p? det en vecka efter att det gjordes och jag fick reda p? att det har ?terf?rts och mitt saldo har justerats till 900. Det finns en anteckning om den manuella justeringen som s?ger 3.6.3.
Jag g?r till villkoren och f?r reda p? att det nu finns 200 % maximalt uttag fr?n bonusar (s? antingen ins?ttning + bonus x2 eller bonus x3). Detta framg?r inte n?r du g?r en ins?ttning (det finns en liten infoavdelning f?r varje bonus) och denna term m?ste ha lagts till extremt nyligen.
Ansedda kasinon meddelar spelaren att villkoren har uppdaterats och ber dem att ?terigen godk?nna dem innan de forts?tter att anv?nda webbplatsen. Den h?r typen av popup-f?nster fanns inte hos BruceBet och spelare, inklusive jag, blev inte informerade om denna nya term.
Vidare hade villkoren en "maj 2023" l?ngst ner som skulle indikera att det var sista g?ngen de ?ndrades, trots att villkoren modifierades f?r att l?gga till denna term och f?r att ?ndra namnet p? f?retaget som ?ger kasinot. Jag gick p? livechatt och bad dem bekr?fta ett datum d? termen lades till och de v?grade att g?ra det. Som en f?rsiktighets?tg?rd arkiverade jag webbsidan med hj?lp av wayback-maskinen https://web.archive.org/web/20250328075741/https://bruce.bet/terms och du kan se villkoren som s?ger maj 2023.
Denna term lades till Mr.Bet, Bruce.Bet och Spin.City som alla ?r systersidor till varandra. Det kan antas med viss grad av tillf?rsikt att f?r?ndringen skedde samma dag p? varje plats.
https://web.archive.org/web/20250219113817/https://bruce.bet/terms Det senaste arkivet f?r bruce.bet visar att termen inte fanns den 19 februari.
https://web.archive.org/web/20250317065747/https://mr.bet/terms det senaste arkivet f?r mr.bet visar att termen inte fanns den 17 mars.
Det ?r inte r?ttvist att ta bort mina vinster av f?ljande sk?l.
- Jag fick inte besked om en extremt viktig ?ndring av villkoren
- Datumet i villkoren uppdaterades inte f?r att ?terspegla ?ndringen f?rr?n efter att jag hade kommunicerat med dem ang?ende minskningen av mitt saldo. Datumet anger inte heller en specifik dag s? de kan f?rs?ka till?mpa villkoret p? eventuella utest?ende uttag som h?rr?r fr?n mars
- De v?grar att ange ett specifikt datum d? termen lades till och jag tror att detta ?r f?r att d?lja det faktum att termen till?mpas retroaktivt p? min vinst (l?t s?ga att termen lades till den 25 och min vinst var den 21/22 som ett exempel)
Ett s? l?gt vinsttak ?r en extremt extremt massiv f?r?ndring och det ?r helt or?ttvist att g?ra den f?r?ndring p? det s?tt som de har.
De m?ste bekr?fta den FAKTISKA dagen d? villkorssidan ?ndrades och eftersom villkorsdatumet f?rst uppdaterades n?gon g?ng efter den 28:e mars, tror jag att endast d? kan villkoren till?mpas som s?dana fram?ver.
I haven't had any issues with brucebet since verifying and have withdrawn multiple times.
After completing wagering, I had won 4,900 from a deposit made on the 21st of march. The withdrawal was taking a while to hit my bank so I checked on it a week after making it and I find out its been reversed and my balance has been adjusted to 900. There is a note on on the manual adjustment saying 3.6.3.
I go to the terms and find out there is now a 200% maximum withdrawal from bonuses (so either deposit + bonus x2 or bonus x3). This is not made clear when you are depositing (there is a little info section for each bonus) and this term must have been added extremely recently.
Reputable casinos notify the player that the terms have been updated and ask them to re-agree to them before continuing to use the website. This kind of popup was not present at BruceBet and players, including myself, were not notified of this new term.
Further, the terms had a "May 2023" at the bottom which would indicate that that was the last time they were changed, despite the terms being modified to add this term and to change the name of the company that owns the casino. I went on live chat and asked them to confirm a date that the term was added and they refused to do so. As a precaution I archived the webpage using the wayback machine https://web.archive.org/web/20250328075741/https://bruce.bet/terms and you can see the terms say May 2023.
This term was added to Mr.Bet, Bruce.Bet and Spin.City which are all sister sites of each other. It can be assumed with some level of confidence that the change happened on the same day to each site.
https://web.archive.org/web/20250219113817/https://bruce.bet/terms The last archive for bruce.bet shows the term was not present as of February 19th.
https://web.archive.org/web/20250317065747/https://mr.bet/terms the last archive for mr.bet shows the term was not present as of March 17th.
It is not fair to remove my winnings for the following reasons.
- I was not notified of an extremely important change to the terms and conditions
- The date in the terms and conditions was not updated to reflect the change until after I had communicated with them regarding the reduction of my balance. The date does not specify a specific day either so they may try to apply the term to any outstanding withdrawals originating from march
- They refuse to state a specific date the term was added and I believe this is to hide the fact that the term is being applied retroactively to my win (lets say the term was added on the 25th and my win was on the 21st/22nd as an example)
Such a low win cap is an extremely extremely massive change and it is entirely unfair to make the change in the fashion that they have.
They need to confirm the ACTUAL day the terms page was modified and as the terms date was only updated at some point after the 28th of march, I believe that only then can the terms be applied as such going forward.
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