K?ra Stayer,
Vi tillhandah?ller information om ditt klagom?l.
Under kontrollen av din spelsession visade det sig att du anv?nde Early Betting-strategin - satsningar med en efterf?ljande s?nkning av oddsen p? de utvalda marknaderna, vilket ?r ett brott mot projektets regler.
Den 10/04/2023 informerades du via e-post (*******@gmail.com) om att ditt konto st?ngdes p? grund av brott mot projektets regler:
3.34 Burningbet f?rbeh?ller sig r?tten att ogiltigf?rklara det ing?ngna vadslagningsavtalet (inklusive det som ing?tts f?re eller efter evenemanget), att v?gra att uppfylla skyldigheterna enligt ett s?dant avtal (inklusive v?gran att betala ut vinster), eller att returnera ett betald spel i fall:
- Spelkontot anv?nds f?r att spela i arbitragesituationer;
BurningBet-administrationen har r?tt att f?rklara s?dana spel ogiltiga och blockera kundens konto.
P? grund av ett brott mot regel 3.34 har dina vinster f?rverkats och ditt konto har st?ngts och kan inte ?ppnas igen.
Beloppet f?r dina ins?ttningar (minus en administrativ avgift p? 15 % enligt regel 7.6) kommer att returneras till dig i enlighet med reglerna f?r finansavdelningen efter verifiering av ditt bankkonto, vilket du ocks? informerades om i e-postmeddelandet fr?n kasinoriskavdelning den 10/04/2023.
Vi uppm?rksammar dig ocks? p? att finansavdelningen den 10/04/2023 skickade dig ett e-postmeddelande med en lista ?ver dokument som kr?vs f?r att verifiera din betalningsmetod f?r att kunna returnera dina ins?ttningar minus 15 % i provision enligt casinoreglerna.
Vi ber dig att l?mna den information som efterfr?gas av ekonomiavdelningen till ekonomiavdelningens e-post [email protected]
Efter framg?ngsrik verifiering av ditt bankkonto kommer ins?ttningar att ?terbetalas enligt casinoreglerna.
Kasinot ansvarar inte f?r att du ?ppnar ett nytt konto eller f?r eventuella f?rluster som du kan ?dra dig efter att du ?ppnat ett nytt konto. Vi f?rbeh?ller oss r?tten att n?r som helst avsluta konton som skapats i strid med dessa regler.
Med v?nlig h?lsning, Riskavdelningen BurningBet Casino.
Dear Stayer,
We provide information regarding your complaint.
During the check of your gaming session, it turned out that you used the Early Betting strategy - bets with a subsequent drop in the odds of the selected markets, which is a violation of the rules of the project.
On 10/04/2023 you were informed by email (*******@gmail.com) that your account was closed due to violations of the project rules:
3.34 Burningbet reserves the right to invalidate the concluded betting agreement (including the one concluded before or after the event), to refuse to fulfill the obligations under such agreement (including refusal to pay any winnings), or to return any paid bet in case:
- The Gaming Account is used for playing in arbitrage situations;
The BurningBet administration has the right to declare such bets invalid and block the Client's account.
Due to a violation of Rule 3.34, your winnings have been forfeited and your account has been closed and cannot be reopened.
The amount of your deposits (less an administrative fee of 15% according to rule 7.6) will be returned to you in accordance with the regulations of the financial department after verification of your bank account, about which you were also informed in the email of the casino risk department on 10/04/2023.
We also draw your attention to the fact that on 10/04/2023 the financial department sent you an email with a list of documents required to verify your payment method in order to return your deposits minus a 15% commission according to the casino rules.
We ask you to provide the information requested by the financial department to the financial department email [email protected]
After successful verification of your bank account, deposits will be refunded according to the casino rules.
The Casino is not responsible for your opening a new account or for any losses you may incur after opening a new account. We reserve the right to terminate any account created in violation of these rules at any time.
Sincerely, Risk Department BurningBet Casino.
Redigerad av en administrat?r p? Casino Guru
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