Jag l?mnar in ett klagom?l mot detta casino p? grund av den ober?ttigade annulleringen av mina vinster p? 3 066,42 MILLISOL. Casinot h?vdar att jag brutit mot bonusvillkoren relaterade till ROYAL1-kampanjen, men jag f?rnekar best?mt alla s?dana brott.
Jag aktiverade ROYAL1-bonusen och f?ljde strikt alla bonusvillkor, inklusive:
Jag placerade inte insatser som ?versteg 12 € eller 5 % av bonusbeloppet.
Jag placerade inga motsatta eller repetitiva spel.
Jag spelade inga begr?nsade spel, och jag ?ndrade inte heller mitt spelm?nster p? ett s?tt som skulle bryta mot villkoren.
Mitt speluppl?gg var r?ttvist och konsekvent rakt igenom.
Dessutom har jag slutf?rt alla oms?ttningskrav innan jag f?rs?ker ta ut mina vinster.
Kasinot har inte tillhandah?llit n?gra detaljerade bevis eller specifika exempel p? regelbrott. Jag anser att annulleringen av mina vinster var or?ttvis, saknade transparens och m?jligen baserad p? ett automatiserat system snarare ?n en r?ttvis manuell granskning.
Jag har redan kontaktat supportteamet, men f?tt ingen tydlig f?rklaring eller faktagrund f?r beslutet. D?rf?r ber jag Casino Guru v?nligen att hj?lpa mig att l?sa detta problem p? ett r?ttvist s?tt.
Vad jag skulle vilja ha som resolution:
Jag beg?r att mina vinster ?terst?lls i sin helhet — 3 066,42 MILLISOL, eller ?tminstone en tydlig och transparent f?rklaring med st?djande bevis f?r casinots agerande.
I am submitting a complaint against this casino due to the unjustified cancellation of my winnings in the amount of 3,066.42 MILLISOL. The casino claims that I violated the bonus terms related to the ROYAL1 promotion, but I firmly deny any such violation.
I activated the ROYAL1 bonus and strictly followed all the bonus conditions, including:
I did not place bets exceeding €12 or 5% of the bonus amount.
I did not place opposite or repetitive bets.
I did not play any restricted games, nor did I change my betting pattern in a way that would violate the terms.
My gameplay was fair and consistent throughout.
Furthermore, I have fully completed the required wagering (wagering requirement) before attempting to withdraw my winnings.
The casino has not provided any detailed evidence or specific examples of rule violations. I believe that the cancellation of my winnings was unfair, lacking transparency, and possibly based on an automated system rather than a fair manual review.
I have already contacted the support team, but received no clear explanation or factual basis for the decision. Therefore, I respectfully request that Casino Guru assists me in resolving this issue fairly.
What I would like as a resolution:
I ask for the full reinstatement of my winnings — 3,066.42 MILLISOL, or at least a clear and transparent explanation with supporting evidence for the casino's actions.
Automatiskt ?versatt:
