I can't recover my password and access to my account, I don't know how to contact the casino

не могу восстановить пароль и доступ к своему аккаунту, не знаю как связаться с казино

Dear GODENKOR,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve had recovering your password and accessing your casino account.

To better assist you, could you please clarify a few things:

• When was the last time you were able to successfully log in to your account?
• Have you attempted to use the "forgot password" feature on the casino's login page? If so, did you receive any error messages or emails in response?
• Have you ever completed any kind of KYC verification with this casino before?

At this moment, we have also been unable to establish direct contact with the casino through our usual channels. However, we noticed that their website lists a Telegram support channel, which you might consider trying as an alternative way to reach them:

?? https://t.me/ezcash

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

1. The last time I logged in was about 2 weeks ago, I topped up my account and literally 2-3 days later I was kicked out of my account, I couldn't log in anymore
2. there is no account recovery button, when registering it says that such an account already exists, there is nothing else there
3. I didn't pass verification because this is a new account

1. последний раз я заходил примерно 2 недели назад, я пополнил аккаунт и буквально через 2-3 дня у меня вылетел из аккаунта , больше я не смог зайти
2. там нету кнопки восстановления аккаунта, при регистрации пишет что такой аккаунт уже существует больше там ничего нет
3. я не проходил проверку так как это новый аккаунт

Hi,

Thank you for the update and for clarifying the situation.

Since there appears to be no account recovery option and your account was never verified, we understand how frustrating this must be. To explore all available options, could you please let us know:

• Have you tried contacting the casino via their official Telegram support channel?

?? https://t.me/ezcash

If you’ve already attempted to reach them there, please let us know what response you received (if any). If you haven’t tried yet, we recommend doing so, as this may be the most direct way to resolve your access issue for now.

Looking forward to your reply.

I couldn't find their contacts anywhere, there is no chat on their website, nor in their telegram channel, where there is just advertising. I don't know how to contact them

я нигде не нашел их контактов, ни на их сайте нету чата, ни в их телеграмм канале, где просто реклама. я не знаю как с ними связаться

Thank you very much, GODENKOR, for providing all the necessary information. I will now transfer your complaint to my colleague, Martina ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Dear GODENKOR,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact EZCASH Casino outside this complaint thread and let you know any new information once I receive it.

Thank you for being patient

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear GODENKOR,

can you please give us an update? Have you recovered your password?

no, how can I restore it if such a function is completely absent from the site

нет, как я могу восстановить если такая функция отсутствует на сайте напрочь

Dear GODENKOR!

I am truly sorry but I don′t know how to help you. I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/file-a-complaint/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know how they responded ([email protected]). I am sorry again I could not be of more help on this occasion.

Best regards,

Martina Bennett