Det h?r ?r mejlet jag fick sedan ig?r
Tack f?r att du kontaktade Betways kundtj?nst.
Sammanfattning av klagom?l
Vi fick ett klagom?l d?r du uppger att du kunde registrera ett annat konto trots att du var utesluten och som ett resultat beg?rde ?terbetalning av gjorda ins?ttningar.
Svar
Betway vill tacka dig f?r att du tar upp dina problem och vi uppskattar din feedback.
Efter en noggrann granskning av ditt konto kan vi bekr?fta att du kunde kringg? de uteslutningsblockeringar som placerats p? ditt Betway-konto Lisamac79 genom att ?ndra registrerade kontouppgifter.
V?nligen observera att Betway som en ansvarig operat?r har m?nga ?tg?rder p? plats f?r att f?rhindra en utesluten kund fr?n att s?tta in pengar p? ett nyregistrerat Betway-spelkonto.
Med det sagt ?r Betway begr?nsad till en viss grad n?r det g?ller att f?rhindra en utesluten kund fr?n att g?ra ins?ttningar, eftersom metoden f?r f?rebyggande bygger p? kundens uppgifter som de har registrerat, och inte n?dv?ndigtvis enbart p? de inl?mnade dokumenten. Om en kund registrerar konton med andra uppgifter kanske detta inte uppt?cks, och en nyregistrerad kund kommer att kunna kringg? en tidigare uteslutning som till?mpats p? ett registrerat Betway-spelkonto. Det prim?ra ansvaret faller p? kunden att se till att de tillhandah?ller korrekt information vid registrering av konton, samt att inte registrera nya konton samtidigt som de ?r Exkluderade eftersom detta inte ?r till?tet.
Vi uppmanar dig att se till att de angivna uppgifterna ?r korrekta och inte ?ndras p? n?got s?tt f?r att kringg? de uteslutningsskydd som har inf?rts.
Baserat p? ovanst?ende kan vi tyv?rr informera dig om att din beg?ran om ?terbetalning av dina ins?ttningar till Betway har avslagits.
?ven om vi sympatiserar med din situation, kan vi bekr?fta att med avseende p? Betways best?mmelser om socialt ansvar, kan vi bekr?fta att alla rimliga tillg?ngliga ?tg?rder har tillhandah?llits dig.
P? grund av uttalanden som gjordes n?r du l?mnade in ditt klagom?l, vill vi h?nvisa dig till f?ljande verktyg om du skulle beh?va ytterligare hj?lp med ansvarsfullt spelande
This is the email I recieved from then yesterday
Thank you for contacting Betway Customer Care.
Complaint Summary
We received a complaint whereby you state that you were able to register another account, despite being Excluded and as a result requested a refund of deposits made.
Response
Betway would like to thank you for raising your concerns and we appreciate your feedback provided.
After a thorough review of your account, we can confirm that you were able to circumvent the Exclusion blocks placed on your Betway account Lisamac79 by altering registered account details.
Kindly be advised that as a responsible operator, Betway has numerous measures in place to prevent an Excluded customer from depositing funds into a newly registered Betway gaming account.
With that being said, Betway is limited to a degree in regard to preventing an Excluded customer from depositing, as the method of prevention relies on the customer’s details that they have registered, and not necessarily solely on the documents submitted. Should a customer register accounts with different details, this may not be detected, and a newly registered customer will be able to circumvent a previous Exclusion applied to a registered Betway gaming account. The primary responsibility does fall on the customer to make sure they provide the correct information when registering accounts, as well as not to register new accounts whilst being Excluded as this is not permitted.
We urge you to ensure that the details provided are correct and are not being altered in any way to bypass the Exclusion safeguards which have been put in place.
Based on the above, we regret to inform you that your request for a refund of your deposits made to Betway has been denied.
Whilst we do sympathise with your situation, we can confirm that with regards to Betway’s Social Responsibility provisions, we can confirm that all reasonable measures available had been provided to you.
Due to concerning statements made upon lodging your complaint, we would like to refer you to the following tools, should you require any further Responsible Gambling assistance
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