Hej, p? 20bet-plattformen bad jag om sj?lvuteslutning. F?rst gav de mig runaround och det slutade med att jag satsade €1 500 som jag f?rlorade, eftersom jag inte utesl?t mig sj?lv f?rr?n jag sa till dem att jag skulle rapportera dem. Jag vet inte var detta kasino ?r verksamt men h?r i Spanien ?r jag sj?lvutesluten. Jag vill rapportera dem och jag ville veta vart jag ska g?.
Hi,
these situations are quite usually about precise communication, so to start with the most important thing, may I know how you asked for the self-exclusion, please? Did you specifically mention the gambling addiction or fear of losing control?
That's also a very common misconception about this tool. I hope you won't mind asking me for details.
Always state gambling issues clearly; no one will do that on your behalf. The casino chat or support responds to concrete requests, and the outcome may vary very significantly based on the specific request.
To answer your question, though, the casino 20bet is licensed under Curacao, and in case you are sure the casino made a mistake or was not helpful enough, you may also complain right here.
Go through this guide ??, please.
Hej igen, klockan 16:53 skickade jag ett meddelande till 30bet via e-post d?r jag uppgav att jag ville utesluta mig sj?lv. De svarade mig runt 22:00. K?ra spelare:
Vi beklagar ditt beslut att l?mna oss!
F?r vi fr?ga varf?r du vill st?nga ditt konto?
Vi ser fram emot att h?ra fr?n dig.
Uppriktigt,
Casino Support Team
Men de blockerar inte mitt konto just nu, det ?r d? jag b?rjar spela och det g?r ?ver styr, det ?r en sjukdom som inte har n?gon kontroll.
Vad jag inte f?rst?r ?r varf?r det tar dem 6 timmar att svara och de inte accepterar min sj?lvuteslutning, f?rs?ker f?rl?nga tiden f?r att st?nga mitt konto s? att jag faller tillbaka till det, eftersom de mycket v?l vet att min s?ttet att spela ?r utom kontroll.
Tack och v?nliga h?lsningar. Fer
Hi,
I perfectly understand that, but the question I asked remains. And the answer is the most important key to understanding the casino's approach towards your request. Hence, I would like to ask again:
Did you specifically state you are losing control or that you suffer from gambling addiction?
If not, the casino's response is common and makes sense.
As I said earlier, self-exclusion alone does not mean immediate harm. The immediate harm is demonstrated by the concrete reason. So, I believe it was a good step to ask you about the reason.
Did you respond to the casino's question, please?
The people on the other side are not familiar with your current conditions, so it is up to you to explain what's beyond that request - it is in your own favor to state the reason precisely to avoid misunderstanding.
Very often, casinos are asked to self-exclude because players know the casino will eventually offer a bonus or compensation to make the players stay. So, stating a compulsive issue should save you from this phase.
Do you understand why the reason is so super important? Being honest means staying better protected if the need arises.
I'll be here for an update, of course.
If I may, are we talking about 20Bet Casino or 30Bet or bets? I spotted different names.
Str?le
Fre, 31/01/25 10:03
K?ra spelare:
Vi ?r ledsna att h?ra att du har beslutat att st?nga ditt konto, men det ?r ditt beslut och vi har f?ljt din beg?ran.
ha en trevlig dag!
Uppriktigt,
Casino Support Team
Fernando Toledo Portal
Fre, 31/01/25 07:20
Om du g?r det kommer jag att l?mna in ett klagom?l mot dig.
Skickat fr?n Outlook f?r Android
________________________________
Fr?n: 20Bet Support Team <[email protected]>
Skickat: fredagen den 31 januari 2025 07:59:00
Till: < >
?mne: Ang?ende: Biljett #WVHVF: Sj?lvuteslutning
Fernando Toledo Portal
Fre, 31/01/25 07:19
Jag vill utesluta mig sj?lv f?r alltid
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________________________________
Fr?n: 20Bet Support Team <[email protected]>
Skickat: fredagen den 31 januari 2025 07:59:00
Till: < >
?mne: Ang?ende: Biljett #WVHVF: Sj?lvuteslutning
Fernando Toledo Portal
Fre, 31/01/25 06:58
Jag vill veta hur man g?r sj?lvuteslutning
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________________________________
Fr?n: 20Bet Support Team <[email protected]>
Skickat: fredagen den 31 januari 2025 06:37:57
Till: < >
?mne: Ang?ende: Biljett #WVHVF: Sj?lvuteslutning
Samuel
Fre, 31/01/25 05:37
K?ra spelare:
Skulle du kunna f?rtydliga mer specifikt vad du syftar p? i ditt svar?
Vi ser fram emot att h?ra fr?n dig.
Uppriktigt,
Casino kundsupportteam
Fernando Toledo Portal
Fre, 31/01/25 01:56
F?r jag har inget slut
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________________________________
Fr?n: 20Bet Support Team <[email protected]>
Skickat: torsdagen den 30 januari 2025 23:25:23
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?mne: Ang?ende: Biljett #WVHVF: Sj?lvuteslutning
Howard
Tors, 30/01/25 22:25
K?ra spelare:
Vi beklagar ditt beslut att l?mna oss!
F?r vi fr?ga varf?r du vill st?nga ditt konto?
Vi ser fram emot att h?ra fr?n dig.
Uppriktigt,
Casino Support Team
Fernando Toledo Portal
Tors, 30/01/25 16:53
Can you please concentrate on my 3 questions? I feel like you overlooked them again:
1 - Did you specifically state you are losing control or that you suffer from gambling addiction?
2 - Did you respond to the casino's question, please? Again, the addiction is the question.
(3 - If I may, are we talking about 20Bet Casino or 30Bet or bets?)
Jag har skickat de mejl som jag skickade till dig
Do you think you can answer the three questions, please? The reason I'm asking is that I did not find the answers in this conversation.
Question number one is super important, and to me it seems you have not mentioned the gambling problem to the casino. Is this correct, please?
1 Om jag en g?ng hade f?rlorat allt
2 ja
20 bet
Thank you very much.
So technically, the casino should proceed with the immediate account closure once you mention the gambling issue. Hence come my questions on that subject.
How long did it take for the casino to self-exclude you from the moment you mentioned gambling issues, please? As I said, once the player mentions real, current problems, the following action should be imminent.
Ungef?r 6 timmar men jag spelade inte p? dessa 6 timmar.
Jag f?rst?r inte heller hur en bookmaker inte har ett verktyg p? hemsidan f?r att sj?lvutesluta sig sj?lv utan att beh?va kontakta kundtj?nst. Vilket sl?seri med tid du ger kunden.
You must state the reason for exclusion as ‘I have issues or problems with gambling’
This will trigger an instant block. If after this you are then allowed to deposit and gamble then your bets will be void and your deposits should be returned.
Any regulated casino has this option. If they don’t then you are playing on a rogue casino who doesn’t follow any rules
Jag f?rst?r inte heller hur en bookmaker inte har ett verktyg p? hemsidan f?r att sj?lvutesluta sig sj?lv utan att beh?va kontakta kundtj?nst. Vilket sl?seri med tid du ger kunden.
Since many players use self-exclusion as a way to get bonuses or just the casino's attention, not to mention that to successfully self-exclude your account most likely needs to be verified, it makes sense such action requires the casino's check and cooperation. When money gets involved, consider that a standard contract termiation. The bank or insurance company will also need to check the contract before you can withdraw from it.
This is why you have to state the reason for self-exclusion clearly. When self-exclusion is used without mentioning gambling harm, it is regarded as a normal account closure until the issue is brought up.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
