2 ?r sedan
Sure, I forwarded the e-mail you received from the licensing authority to Natalia.
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1win Casino – generell diskussion (sida 7)
Head of Community & Social Media
2 ?r sedan
I'm still looking at the reply from the licensing authority and still feel like they've probably made a mistake they're not aware of. It feels more like they wanted to send this "funny" message to one of their colleagues, but they replied back to all of you instead. Really, I have no other explanation for this ??
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2 ?r sedan
Yeah I think so, allow me to say its sounds like a mockery message sending to one's friend/colleague....I believe they're familiar with such cases!
2 ?r sedan
Hi, I was just looking at the complaint you submitted on CasinoGuru. It's a pity that you didn't provide these documents to the casino when they asked for it 2 months ago. That only makes the whole situation more complicated. Based on the screenshot above, I'm afraid the licensing authority isn't willing to help you at this moment.
2 ?r sedan
Hello Daniel,
I contacted the licensing authority after my complaint was closed as unresolved, since the casino refused to comply, they didn't respond to my complaint.
I got that email from the authorities on the 6th of September.
Maybe I wouldn't have contacted the authorities if they've responded to my complaint.
My case had been closed long ago, so I do not think there's anything that can be done from your side!
?ndrad
2 ?r sedan
My point here is that, why didn't the 1win casino say that the 1 person is 3? why did they say its Abdulrahaman and I,meanwhile the three of us were tagged in the email.
This means that both the authorities and the casino are not good to players!
I see that you're having an opened complaint, best wishes on your complaint.
?ndrad
2 ?r sedan
Hej, jag har precis registrerat mig p? denna sida och jag hoppas att du kan hj?lpa mig ..
den 25 september vann jag vad p? 1Win, och efter att ha provat uttaget minst 40 g?nger (det nekades alltid), sedan gick det till behandling (v?ntar), sedan den 26 september kontaktar experttj?nsten mig via e-post och ber mig om dokument relaterade till kontot, kort och registrering, jag skickar allt ... men till dags dato har jag inte f?tt pengarna ?n.
chatt kundtj?nst ?r v?rdel?s och inkompetent.
De svarar alltid p? e-postmeddelanden med automatiska fraser.
kan du hj?lpa mig?
tack
Automatiskt ?versatt:
2 ?r sedan
Well, I have seen people scaling through its verification, so be calm, for at most 30days, if you're lucky they'll release your funds,and if you're less lucky, they'll qoute 9.7 clause and say you've violated the rule.
And that will be all,your money will be confiscated and account will be blocked.
2 ?r sedan
tack f?r din omtanke,
de svarade mig den 26 september med detta meddelande
Hall?!
I enlighet med s.10.3. F?r att bekr?fta informationens riktighet kan f?retaget beg?ra dokument som bekr?ftar kundernas identitet
F?r att utf?ra en omfattande och objektiv verifiering, v?nligen ange f?ljande information till v?r e-postadress
1. identitetsbevis
2. elr?kning med bevis p? hemvist
3. en bild av ditt ansikte med en identitetshandling i ett v?l upplyst rum
och jag har tillhandah?llit all n?dv?ndig dokumentation, men jag har inte f?tt n?got ?nnu, det har g?tt ca 20 dagar
;;;:. t rum;
Automatiskt ?versatt:
2 ?r sedan
Yes Afterwards, you're also supposed to received a message that your documents had been recieved and that you'll receive a message that within 14days at most 30days if additional verification is needed, a result base on the check made on your account.
2 ?r sedan
bra, det h?r meddelandet kom direkt efter n?gra minuter ... s? de 14 dagarna b?rjar fr?n 26 september ... till dags dato har ingenting kommit.
Automatiskt ?versatt:
2 ?r sedan
Which means you'll have to wait for the duration given(14-30days), nevertheless if you wish you can open a complaint.
2 ?r sedan
tack, jag har ?ppnat ett klagom?l, vi hoppas att det kan vara till n?gon nytta.
tusen tack
Automatiskt ?versatt:
2 ?r sedan
You're welcome, I felt I victim of the casino aswell, but my experience was a bad one, they didn't pay me my winnings.
2 ?r sedan
Jag ?r ledsen, f?r jag fr?ga dig hur mycket vinsten (obetald) ?r och hur l?ste du det?
Automatiskt ?versatt:
2 ?r sedan
och hur kan du bevisa det?
Automatiskt ?versatt:
2 ?r sedan
men jag v?ntar p? deras svar, men det ?r en konstig sida, det har aldrig h?nt mig att v?nta s? l?nge p? ett uttag
Automatiskt ?versatt:
2 ?r sedan
Prove what??
