Hej, n?r jag klickade p? l?nken f?r att l?mna in ett klagom?l till amunra casino
Det h?nde att jag inte kunde skriva i spalten d?r jag ville beskriva min situation, n?r jag skrev b?rjade bokst?verna f?rsvinna, s? jag vet inte vad som h?nder. Kan du hj?lpa mig varf?r detta h?nder.
Hej, p? l?nken till klagom?lstr?den raderas orden direkt, s? jag kan inte beskriva min situation.
Jag vet inte varf?r det inte fungerar
?r det n?gon som har erfarenhet av stim.
Well in this case I would recommend to try to delete cookies, alternatively another device and browser. If it's still a problem, be sure to get in touch and we'll try to find out what's going on.
Hej, jag har blivit utsl?ngd fr?n amunra casino f?r genom att fr?ga i livechatt vid vilken tidpunkt mitt uttag f?rklarades jag vara spelberoende och i det h?r fallet sa de till mig att jag skulle ha f?rlorat mina vinster och de sparkade ut mig. Nu s?ger jag att jag spelade hela min l?n jag hoppades p? €500-vinsten som jag gjorde med mina egna pengar och inte med bonusar. Vad kan jag g?ra f?r att f? tillbaka mitt uttag? Jag v?ntar p? din hj?lp.
Hey, do I understand correctly that they took all your money for saying you addicted to gambling ? I mean, that doesn't seem like a fair move by the casino.
If this is the case, then I wouldn't hesitate to file a complaint right away where our team will try to investigate and help you.
You can find the link here. ??
Are you in ?
Hello. I also had problems with this casino as soon as I requested a withdrawal. I can't solve this problem for 5 months. since April 2024. Now I filed a complaint here on the site, but I still haven't received a response from the casino. I hope to somehow solve my problem.
I can see that unfortunately, until now, the casino has not been willing to cooperate with your complaint. It is a shame whenever a casino doesn't even try to explain the situation and our team is not able to move forward.
May I ask, though, what exactly the problem is there? Why do they need the residence permit document from you???
I am just trying to better understand the situation, you know.
I also do not understand why they need this document. I provided the casino with many other documents such as a passport, a foreign passport, a driver's license, a bank statement, utility bills. Kazhino simply does not want to pay out money, constantly coming up with new demands. At the same time, the amount that I won from the Casino is 96 euros.
I bet Romi was interested in whether the casino explained the purpose to you. Did they?
No, they didn't explain the situation. It's a really bad situation when a casino asks for a document that they can't provide to avoid paying out. They are probably trying to avoid their obligations this way.
As I can see now, the casino replied in your complaint thread but still did not give the answer to why they need this document if you are not able to get it anymore, as of the reason that you don't need to.???♀?
Unfortunately, we need to wait a bit longer to learn how this situation will unfold.
I will surely keep my fingers crossed for the promptest resolution of it.??
Jag har f?rs?kt ta ut mig fr?n "AmunRa" Casino i flera dagar och det s?ger bara "v?ntande"... Jag har f?rs?kt om och om igen att avbryta uttaget och f?rs?ka igen. N?sta sak ?r att jag vill ta ut till Mastercard men n?r jag v?ljer det st?r det Visa bredvid beloppet. Jag inser att det inte kommer att fungera och det ?r d?rf?r jag skriver h?r f?r att se om n?gon kan hj?lpa mig. Jag har sk?rmdumpar och mejl p? allt.
Hi, first of all I would say that it is not the best thing to cancel withdrawals all the time because it extends the length of time you should get the money.
However, when was the last time you made a withdrawal? Are you withdrawing using the same method you used to deposit? Did you ask the casino why your withdrawal was still pending and how long you are waiting? Sometimes you have to be a bit patient until the withdrawal is approved if it was, for example, the first one or if the casino asks for some documents for verification. None of this was necessary?
Please let me know.
Jag v?ntade i ~7/8 arbetsdagar och fick inga svar fr?n livechattsupport om att skicka in n?gra dokument eller andra instruktioner - det st?r bara "v?ntar". Det ?r min f?rsta transaktion s? jag ?r f?rv?nad ?ver att de inte har bett om n?gra dokument ?n. Ang?ende ins?ttnings-/uttagssystemet: Jag anv?nder samma kort men n?r jag klickar p? uttag via Mastercard st?r det alltid Visa bredvid uttagsbeloppet...? Tack f?r svaret, jag v?ntar och ?terkommer sedan till dig ????
Thank you for your reply, it is clear to me that the casino is not communicating with you yet, which would not be pleasant for me either. We give casinos 14 days to sort out everything that is necessary to withdraw and if they ignore you and you don't have the money by then, then we would try to help you if you opened a complaint with us. But by all means don't cancel the withdrawal you have now because the time I mentioned is counted from the time you make it. If you haven't heard anything new and still see it as pending and the casino hasn't responded, feel free to get in touch again. If you don't need the documents and you don't have to go through the verification process, that's fine, casinos don't always do it the first time you make a withdrawal and you can go through the process later.
I would also recommend not to gamble with your money and wait until everything is sorted out.
Think you can handle it?
Tack s? mycket. Jag har inte f?tt n?got ?nnu men jag kommer att l?mna in dokumenten ?nd?.
Tack, sajten avbr?t mitt uttag fr?n 14/11 p? egen hand och jag f?r fortfarande inga svar... dokument kr?vs fortfarande inte. 
In that case, I would have already thought about filing a complaint because it doesn't seem completely normal to me that they wouldn't give you any answer. I don't need the documents so that's fine on your part too. I don't know why that is and it would be best to find out from the casino. If nothing happens in the next few days, let me know and we'll try to help. ??
Tack, jag kommer att l?mna in ett klagom?l och meddelar dig om de h?r av sig ?? Tack f?r hj?lpen
You're welcome, I'll keep my fingers crossed that everything will be resolved in the end.??
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
