4 m?nader sedan
They say up to 14 days ??
Betunlim Casino – generell diskussion (sida 2)
Community & Complaints Administrator
4 m?nader sedan
Jag f?rs?ker ?ppna ett klagom?l om detta kasino och jag lyckas inte. Jag gjorde en beg?ran om uttag den 17/01/2025 och de avvisade den p? grund av mina dokument... ?n s? l?nge har det g?tt bra. De s?ger att de har 14 arbetsdagar p? sig att g?ra verifieringen.
Den 28/01/2025 skickade de ett e-postmeddelande till mig med beg?ran om nya dokument. Okej, jag skickade dem via e-post samma dag.
Slutligen, den 17 februari 2025, analyserades mina dokument och sl?pptes s? att jag kunde g?ra beg?ran om uttag.
Jag blev f?rv?nad n?r jag uppt?ckte att jag bara kunde ta ut i kryptovalutor !!!!. Jag mailade support om detta.
De svarade: "Det finns tillf?lliga tekniska begr?nsningar i resultaten av Pix-metoden. Situationen kommer snart att stabiliseras och Pix-metoden kommer att vara tillg?nglig."
Jag har loggat in p? mitt konto i 3 dagar nu och PIX-metoden visas fortfarande inte f?r uttag. Det ?r absurt!!!! N?r kommer de att h?lla tillbaka mitt uttag?
Detalj: ins?ttningen gjordes i PIX och den 17/01/2025 var PIX-uttagsalternativet tillg?ngligt.
Automatiskt ?versatt:
4 m?nader sedan
I'm sorry that there is some issue with the payment method you would like to use, but it maybe is not even the casinos fault, you know.
Aren't you able to use crypto, so you wouldn't need to wait any longer, perhaps???
Community & Complaints Administrator
4 m?nader sedan
They say, it is the policy
Community & Complaints Administrator
4 m?nader sedan
So, let's see how it will go then. We'll wait for another update from your side.
4 m?nader sedan
Jag kan inte ta ut/anv?nda kryptovalutor. Det var d?rf?r jag till och med satte in via PIX.
Varf?r skulle det inte vara kasinots fel?
Automatiskt ?versatt:
Community & Complaints Administrator
4 m?nader sedan
Understand.
Well, if the payment provider is not cooperating with this casino right now, or if there have been some technical issues, etc. Please know that I'm just guessing here. Right?
4 m?nader sedan
For each document verification they need up to 14 days. Can you imagine?
That's really bad!! And God knows how long g for withdraw. Usually casino KYC same day and through support.
4 m?nader sedan
Jag kollade precis deras villkor, och det st?r faktiskt 14 dagar f?r KYC.
Det ?r verkligen konstigt. Baserat p? min erfarenhet har verifiering alltid tagit max en timme p? varje casino jag har spelat p?.
Automatiskt ?versatt:
2
Social Media & Community Specialist
4 m?nader sedan
Hello!
I was hoping to see you back yet under much happier circumstances...
So, asking how you have been is probably not the best start.
14 days for each document? Sounds like a very bad joke... What seems to be the reason for this quite horrific deadline? Did they give details to you?
4 m?nader sedan
I found it!
"BETUNLIM is entitled to request at their discretion any documents from the bettor substantiating their identity or other data they have provided (for example, passport details, residential address), as well as to cancel any payments until all such details have been verified. Verification of each document may take up to 14 working days from the date of its receipt."
Never seen such thing before...
2
4 m?nader sedan
No details, just their policy.
By the way when my balance was 0$ the skrill method was 3000$ max withdraw which the method i used to deposit, but when the balance has money $$$$ suddenly the max withdraw 100$ with same method.
I wonder how these types of casino got high rate!!!
Social Media & Community Specialist
4 m?nader sedan
I just found the rules. So, I presume no real reason is necessary from their side.
Honestly, we need players to push complaints in order to adjust Safety Index, so that's it. One thing is to compose terms, but the real thing is how these are applied to players.
Technically speaking, when your balance is zero, the withdrawable limit is higher that when you actually posses active balance. Hmmmm, I imagine casino support has a great explanation for that.
1
4 m?nader sedan
Yes. I have all documented and screenshot.
1
4 m?nader sedan
Jag skickade precis ett meddelande till support om att uttaget endast har m?jligheten i kryptovalutor.
Jag bad dem reda ut det... jag har trots allt inte kunnat dra mig tillbaka p? 5 dagar nu. Supportsvar:
Tack f?r att du kontaktar BETUNLIM!
Tillf?lligt otillg?nglig, anv?nd andra metoder.
Om du har n?gra fr?gor kan du alltid kontakta oss p? .
B?sta h?lsningar. Team BETUNLIM!
Hur kan jag ta ut med andra metoder om det bara finns kryptovaluta ????
Automatiskt ?versatt:
1
4 m?nader sedan
This is just a game they play to delay withdraw.
Social Media & Community Specialist
4 m?nader sedan
Jag skickade precis ett meddelande till support om att uttaget endast har m?jligheten i kryptovalutor.
Jag bad dem reda ut det... jag har trots allt inte kunnat dra mig tillbaka p? 5 dagar nu. Supportsvar:
Tack f?r att du kontaktar BETUNLIM!
Tillf?lligt otillg?nglig, anv?nd andra metoder.
Om du har n?gra fr?gor kan du alltid kontakta oss p? .
B?sta h?lsningar. Team BETUNLIM!
Hur kan jag ta ut med andra metoder om det bara finns kryptovaluta ????
Automatiskt ?versatt:
4 m?nader sedan
In my opinion, there is no way to find out whether other options are or are not available. So, I suggest taking the money right away using cryptocurrency and being done with it. If the casino says there is no other way, I have no idea how to investigate that.
Social Media & Community Specialist
4 m?nader sedan
I'd say it does not make sense. If you don't mind, crypto is considered the quickest way, so if the casino suggests a crypto transfer, they are, in my opinion, closing the way of stalling further. That would be a very interesting situation and I hope it's not the case.
4 m?nader sedan
What about if someone doesn't have crypto currency wallet to withdraw and used different method to deposit???
4 m?nader sedan
Du kan till exempel prova att anv?nda tillg?ngliga e-pl?nb?cker f?r uttag, eftersom de ocks? ?r n?stan omedelbara.
Automatiskt ?versatt:
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