?n idag kontaktade jag kundtj?nst, samma svar att selfies med dokument i handen inte g?r att l?sa, jag laddade upp 10 selfies till med identitetskortet v?ldigt n?ra, jag provade allt, varje dag laddade 10 selfies upp, samma svar ?r inte bra, s? jag kan inte ta ut vinsten
I wonder whether the casino would be able to set up a verification call to help you pass the verification. In my opinion, you fairly tried but the selfies have not worked so finding another way feels like a reasonable option.
Speaking of which, did you try to ask someone to take the picture of you holding the ID? As far as I can say, it may provide a sharper result.
Hej, jag tog typ 10 selfies idag med mitt k?rkort, med mitt identitetskort, till och med tv? g?nger om dagen, jag laddar upp typ 5/6, efter 8/9 timmar kommer ett mail, inte verifierat, ladda upp ett tydligt foto, s? h?r i en vecka, bara f?r att jag har 900 euro att ladda ner enligt min mening
Jag skickade alla efterfr?gade dokument, jag skickar inga suddiga selfies f?r innan jag skickar dem kollar jag om de ?r tydliga eller inte, jag gjorde det med f?nstren ?ppna s? att det kommer in mycket ljus, jag provade allt, av 100 selfies inte ens en bra?
Hi!
Honestly, after your last two posts, I find it hard to believe that none of the pictures were usable. It indeed feels very strange and your efforts are beyond polite cooperation, so I think there must be some catch on the casino's side. I hate to speculate, but perhaps they use some sort of automatic photo review software, or who knows?
As I said, keeping you trying is torture. A reasonable casino would initiate the call, I'd say.
Look what i found in user reviews:
"Ridiculous verification demands like selfie while holding sign with date and hitspins name, with two credit cards and hand holding camera must also be visible. Almost impossible with just two hands. Took 15 photos to have it done. Then selfie with ID, which also took many attempts, always something wrong in pic.
When verification finally done, it again became invalid, as I made some winnings. Support does not answer to emails and my winnings been hold there now 2 weeks."
I do not know; perhaps trying one more time could help. Based on other players' experiences, the KYC sounds like hell... Well, you may always submit a complaint free of charge, but this is such a specific issue that I'm convinced the complaint won't speed that up just yet. Do you care to try complaining anyway?
Alla mina dokument har godk?nts i n?gra dagar nu, men kontot har fortfarande inte verifierats. Det verkar som om de bara stannar upp. Mina uttag ?r ocks? pausade. De har ingen specifik tidsram f?r hur l?ng tid n?got kommer att ta. Jag fick ett mail i l?rdags om att de ville ha ett dokument till, som skickades in och godk?ndes. Man skulle kunna tro att kontot skulle ha verifierats d?, men nej. Jag ser h?r i chatten att m?nga har problem med verifieringen.
Have you tried to get in touch with the support regarding your withdrawal?
Not live chat, though, by email. Many times in the live chat they don't know much about withdrawals, actually.
When exactly did the whole process start, please?
I sent a mail just now, maybe it will do something. Chat is hopeless.
Hopefully they will reply to you soon then.
Update, i have now gotten some of my money, but not all
Great! We'll wait for the rest with you. Hopefully it will arrive soon so you can rest.
Uppdatering. Jag har nu
Jag har f?tt resterande belopp. ?rendet kan nu avslutas som l?st. Tack s? mycket f?r din hj?lp, Casinoguru????
Hej, jag lyckades ?ntligen kontrollera mitt konto, de betalade mig 900 euro, nu spelade jag igen och vann 500, kontot blockerat eftersom enligt dem ?r kortet som jag redan har verifierat inte mitt, det ?r uppenbarligen ett laddningsbart kort, det ?r inte namnet p? det men det ?r mitt, och jag laddade med det och laddade ?ven ner det, tjejen sa till mig att de kan g? ?ver det om hon ?terst?ller kontot, att de inte kommer att betala ut vinsterna till mig, absolut inte, jag skulle vilja klaga.
66213760 kontonummer
I don't think that's the way they should go and reset your account and take your winnings just to make it right. I know that these cases where there are some prepaid cards and stuff like that are causing a lot of problems and if that is the only thing they suggested to you, then I would file a complaint as well.
If you are interested, you can do so here on this link.
Hopefully it will get sorted out and it will be okay.
Hey! I spot the latest news in the complaint. I'm glad to see you can now access the account and submit a withdrawal request. You are almost there, I guess!
My account at Hitnspin casino was unfairly blocked, for fabricated reasons and they refuse to refund the funds!
Could you perhaps be more specific, please?
Try to describe the situation better so we can understand what exactly happened.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
