Even today I contacted customer service, same answer that selfies with document in hand are not readable, I uploaded 10 more selfies with the identity card very close up, I tried everything, every day 10 selfies uploaded, same answer is not good, so I can't withdraw the winnings

Anche oggi ho contattato servizio clienti ,stessa risposta che selfy con documento in mano non è leggibile, ho caricato sltri 10 selfy con la carta d'identità molto da vicino ,le ho provate tutte, ogni giorno 10 selfy caricati, stesa risposta non va bene ,così non posso prelevare la vincita

I wonder whether the casino would be able to set up a verification call to help you pass the verification. In my opinion, you fairly tried but the selfies have not worked so finding another way feels like a reasonable option.

Speaking of which, did you try to ask someone to take the picture of you holding the ID? As far as I can say, it may provide a sharper result.

Hi, I took like 10 selfies today with my driving license, with my identity card, even twice a day, I upload like 5/6, after 8/9 hours an email arrives, not verified, upload a clear photo, like this for a week, only because I have 900 euros to download in my opinion

Ciao ,io ho fatto oggi giorno tipo 10 selfy con patente di guida, con carta d'identità, anche due volte all giorno carico tipo 5/6,dopo 8/9 ore arriva email, non verificato carica una foto chiara ,così da una settimana, solo perché ho 900 euro da scaricare secondo me

I sent all the requested documents, I don't send blurry selfies because before sending them I check if they are clear or not, I did it with the windows open so that a lot of light comes in, I tried everything, out of 100 selfies not even one good one?

Ho mandato tutti documenti richiesti, io non mando selfy sfocate perché prima di mandarla gli guardo se sono chiare o no ,ho fatto con le finestre aperte che entra tanta luce ,gli ho provate tutte ,da 100 selfy neanche una buona ?

Hi!

Honestly, after your last two posts, I find it hard to believe that none of the pictures were usable. It indeed feels very strange and your efforts are beyond polite cooperation, so I think there must be some catch on the casino's side. I hate to speculate, but perhaps they use some sort of automatic photo review software, or who knows?

As I said, keeping you trying is torture. A reasonable casino would initiate the call, I'd say.

Look what i found in user reviews:

"Ridiculous verification demands like selfie while holding sign with date and hitspins name, with two credit cards and hand holding camera must also be visible. Almost impossible with just two hands. Took 15 photos to have it done. Then selfie with ID, which also took many attempts, always something wrong in pic.

When verification finally done, it again became invalid, as I made some winnings. Support does not answer to emails and my winnings been hold there now 2 weeks."

I do not know; perhaps trying one more time could help. Based on other players' experiences, the KYC sounds like hell... Well, you may always submit a complaint free of charge, but this is such a specific issue that I'm convinced the complaint won't speed that up just yet. Do you care to try complaining anyway?

All my documents have been approved for a few days now, but the account still hasn't been verified. It seems like they're just stalling. My withdrawals are also on hold. They don't have a specific time frame for how long something will take. I got an email on Saturday saying they wanted one more document, which was sent in and approved. You'd think the account would have been verified by then, but no. I see here in the chat that many people are having problems with verification.

Alle dokumentene mine har st?tt som godkjent i noen dager n?, men likevel er ikke kontoen verifisert. Det virker som de bare drar ut tiden. Mine uttak st?r ogs? derfor p? vent. De har ingen konkret tid p? hvor lang tid noe vil ta. Jeg fikk en mail p? l?rdag om at de ville ha ett dokument til, dette ble sendt inn og godkjent. Man skulle jo tro kontoen da skulle blitt ferdig verifisert, men nei. Jeg ser her i chat at det er mange som har problemer med verifisering.

Have you tried to get in touch with the support regarding your withdrawal?

Not live chat, though, by email. Many times in the live chat they don't know much about withdrawals, actually.

When exactly did the whole process start, please?

I sent a mail just now, maybe it will do something. Chat is hopeless.

Hopefully they will reply to you soon then.

Update, i have now gotten some of my money, but not all

Great! We'll wait for the rest with you. Hopefully it will arrive soon so you can rest.

Update. I now have

received the remaining amount of my money. The case can now be closed as resolved. Thank you very much for your help, Casino guru????

Oppdatering. Jeg har n?

mottatt det resterende av mine penger. Saken kan n? lukkes som l?st. Tusen takk for deres hjelp, Casino guru????

That is really great! I'm glad for you.

Would you change your review anyhow now? ??

Hi, I finally managed to check my account, they paid me 900 euros, now I played again and won 500, account blocked because according to them the card I have already verified is not mine, obviously it is a rechargeable card, it is not the name on it but it is mine, and I loaded with that and also downloaded, the girl told me that they can go over it if she resets the account, that they will not pay me the winnings, absolutely not, I would like to make a complaint

Ciao ,alla fine sono riuscita controlare mio conto ,mi hanno pagato 900 euro ,adesso io ho giocato di nuovo e ho vinto 500 ,conto bloccato perché secondo loro la carta che ho già verificato non è mia ,ovviamente è una carta ricaricabile, non è nome sopra ma è mia ,e ho caricato con quella è anche scaricato, la ragazza mi ha detto che possono passare sopra se azzera conto ,che non mi pagano la vincita ,assolutamente no ,io vorrei fare un reclamo

66213760 account number

66213760 numero conto

I don't think that's the way they should go and reset your account and take your winnings just to make it right. I know that these cases where there are some prepaid cards and stuff like that are causing a lot of problems and if that is the only thing they suggested to you, then I would file a complaint as well.

If you are interested, you can do so here on this link. 

Hopefully it will get sorted out and it will be okay. 

Thanks, I actually made a complaint

Grazie, infatti ho fatto un reclamo

Hey! I spot the latest news in the complaint. I'm glad to see you can now access the account and submit a withdrawal request. You are almost there, I guess!

My account at Hitnspin casino was unfairly blocked, for fabricated reasons and they refuse to refund the funds!

Could you perhaps be more specific, please?

Try to describe the situation better so we can understand what exactly happened.