I played at this casino, accumulated a winnings of 3300 euros and they refused to pay me, blocked my account!
I made several deposits, played slots and placed a bet.
after which I successfully passed the verification, then they requested additional documents, more than once!
there were more than one attempt to block my account and refusal to withdraw money!
after that we agreed that they would pay out my winnings and block the account, but the next day they simply blocked it and refused to pay the money!
I just want to warn all users so they know about my bad experience and think twice before registering on HITNSPIN, This is an extremely negative experience for me, I don't want anyone else to have to go through this.
This surely is an unfortunate situation, and you have done well that you submitted a complaint here.
Please wait until it gets reviewed by our team, and then you'll be informed about what to do next.
How long have you been playing there?
I played for two weeks.
your team refuses to accept the complaint(
I have no chance of getting my money back
Yes, I saw it and I'm quite sorry. Our team found out that it is sports betting which unfortunately we do not solve. So we couldn't help you.
But try these links and maybe you'll find some help:
https://www.safebettingsites.com/complaints/
https://www.bookmakersreview.com/sportsbook-complaint/
https://www.bookmakers.bet/submit-a-complaint/
https://www.top100bookmakers.com/contact-us/
https://www.sportsbookreview.com/sportsbook-complaint/
If so, please let me know.
Hej!
jag hade viljat ha hj?lp med min situation via hitnspin casino, jag har nyligen viljat utf?ra ett uttag men visar sig s?ga att mitt uttag ?r "blockerad"
min upplevelse via casinot ?r fantastisk, men i nul?get vill jag g?rna f? ut mina pengar, kan ni hj?lpa mig att kunna f? mitt problem l?st.
tack i f?rhand.
//Omar.
Hello, Omar.
I would like to help, though with all possible honesty, at this point I'd say that only the casino knows the details.
So, I suggest we start with a few questions, if you don't mind:
Is this perhaps your first withdrawal? When was the withdrawal submitted?
Did you opt for the very same payment method you have ever used in the past?
Has your account been fully verified?
As you can see, since at this point we rely on the information you provide, there is little to begin with...
Provide more details and let's see what we can come up with. ??
Hej,
ja, det hade vart min f?rsta uttag men jag avbr?t det pga tog f?r l?ngtid, men nu n?r jag vill g?ra det igen s? kan jag inte. Jag ?r blockerad n?r det kommer till att utf?ra ett uttag. ja, jag ?r verifierad.
Oh, I see.
A little tip: never cancel a withdrawal because it takes longer, especially if you face issues in the casino. In most cases, the only thing you will achieve is that you will start over.
Did the casino explain the block, please? When was the withdrawal submitted?
Kindly share all the details you have, as I said, we have no other source of information.
Could you please confirm if your withdrawal payment has been verified? So, "Did you choose the same payment method as before?" Deposit counts too. ??
Hej,
Jag beg?rde ett uttag fr?n HitnSpin. Den 9 juni 2025 fick jag ett meddelande om att pengarna hade ?verf?rts – men inget har kommit in p? mitt konto hittills.
N?r jag fr?gade fick jag h?ra att hennes ?rende var "under granskning" och att jag bara skulle forts?tta v?nta.
Jag b?rjar misst?nka att jag blir l?ten v?nta – men jag vet inte varf?r.
?r jag den enda som har problem med uttag, eller ?r det andra som ocks? drabbas?
Hello, I would like to want about investigation too when they are do some.
If your withdrawal is under review maybe they haven't sent the money yet, but that is only my opinion.
If they will take 14 days and still nothing will happen, you can use our services and we will try to help.
Juts try to be patient for now and wait. ??
That is my advice at the moment.
Jag bes?kte Hitnspins webbplats idag, och se och h?pna – mina pengar ?r tillbaka p? mitt spelkonto.
N?r jag fr?gade varf?r det inte ?verf?rdes fick jag svaret att det fanns "tekniska sk?l" – inget mer.
S? jag g?r till uttagssidan igen och vill ta ut pengarna – och sedan dyker ett meddelande upp som s?ger att jag m?ste satsa ett visst belopp f?rst, annars kommer en avgift p?, tror jag, 48 euro att debiteras.
S? jag g?r tillbaka till livechatten och fr?gar vad det h?r handlar om. Sedan skickar de mig f?ljande:
"Tack f?r att du v?ntade! F?ljande anges i avsnittet 'Casinovillkor' p? v?r webbplats:"
8.12.5. Om ins?ttningar oms?tts mindre ?n 2 (tv?) g?nger f?rbeh?ller sig f?retaget r?tten att h?lla inne 20 % f?r uttag, dock inte mindre ?n 0,5 USD eller motsvarande belopp, f?r att t?cka betalningskostnader.
Men vad kan jag g?ra ?t det faktum att de inte kunde behandla min utbetalning?
N?r jag fr?gade vad som skulle h?nda om utbetalningen misslyckades igen fick jag svaret: D? skulle jag beh?va betala avgiften igen!
Vad jag inte f?rst?r ?r varf?r jag m?ste g?ra om uttaget? Det ?r f?rmodligen bara p? grund av avgifterna.
Jag har beg?rt utbetalning igen, f?r se vad de g?r.
That seems pretty stupid to me.
Anyway, when they have it in the terms that the deposit must be wagered twice, did you do it before you made the withdrawal or not?
The situation around fees sounds strange to me, because why would you pay fees every time if you couldn't make a withdrawal. If they told you they had technical problems, it's not your fault, so this is definitely not right.
Let's see what happens with your next withdrawal and if it fails again, let us know and we'll try to help you.
H?r ?r ett utdrag ur chatthistoriken.
So you had your withdrawal cancelled and after that you made a deposit and now wagering also applies to the withdrawal you had entered before the deposit? I have a feeling that's how I understand it from the screenshots.
Jag beg?rde ett uttag den 9 juni. N?gra dagar senare fick jag ett meddelande om att mina pengar hade betalats ut (se sk?rmdump). Efter?t satte jag in pengar igen och fortsatte spela – men utan vinster. Men vad har min ins?ttning med uttaget att g?ra? 
I see, it's common that you have to wager the deposit when you play in the casino. But shouldn't it be that if you withdraw money and for some technical reason the casino cancels the withdrawal and you deposit in between, that some wagering will be applied to the previous withdrawal. That's what I was trying to find out. Anyway, as I said wagering on deposits is quite normal, so I'm curious if you will get the money and how it will be.
Okej, pengarna har kommit, men jag spelar inte d?r l?ngre.
I was just hoping when it would happen and if you could solve it with the casino. I can see that it has been done, albeit at a price that probably not everyone would want to pay.
Anyway, congratulations and enjoy your money.
Hopefully the next experience elsewhere will be better.??
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
