Hall?,
Nej, tyv?rr inte. Jag postade precis ett detaljerat svar p? Radkas inl?gg. Kasinot svarade, men fortfarande inga tecken p? att vinna... Jag kommer att h?lla ?gonen ?ppna. Hoppet d?r sist
M?nga h?lsningar
Eveline
Hej, I Error1905 satte in €300 p? palmslot och fick en 200% bonus. Tog upp mitt konto till n?stan 2800. D? och d? gjorde jag en bonusjakt, vilket inneb?r att samla gratissnurr f?r att spela allt efter?t. Inte f?rsta g?ngen. G?r ett samlat gratissnurr p? Book of Shadows idag, det ger mig €80, bara vinsten ?r inte bokad och mitt konto ?r fortfarande p? noll €. Antar att det kanske ?r ett misstag. Sedan g?r jag till ett annat spel Fate of Olympus och igen, gratissnurr ?r inte bokad och ingenting kan ses i Bet ID. Jag har fortfarande 67 olika gratissnurr v?rda n?stan €2800. Jag g?r till spelen d?r jag har samlat free spins. Alla gratissnurren finns d?r men vinsten ?r inte bokad. Den 27/11/22 klockan 12:36 var mitt saldo noll och klockan 12:41 raderades min bonus. Men jag har fortfarande de o?ppnade gratissnurren. Kan du hj?lpa? N?r allt kommer omkring handlar det om 2800 €. Jag bryr mig inte om en utbetalning, men skulle vilja spela mina spel.
Hi Radka, so money returned yet again, but they did say a space was added at the end of my swift code, so I have requested withdrawal for the fourth or fifth time - losing track, and perhaps losing faith. will advise. thanks for listening
Hello Eveline,
so it's sort of a technical problem. Well, sorry for that.
I wish I could say something inspiring or comforting, but sadly you truly have to wait again ??.
Will looking forward to especially positive updates! Casino with such a good reputation should be good at solving issues...
Hej, I Error1905 satte in €300 p? palmslot och fick en 200% bonus. Tog upp mitt konto till n?stan 2800. D? och d? gjorde jag en bonusjakt, vilket inneb?r att samla gratissnurr f?r att spela allt efter?t. Inte f?rsta g?ngen. G?r ett samlat gratissnurr p? Book of Shadows idag, det ger mig €80, bara vinsten ?r inte bokad och mitt konto ?r fortfarande p? noll €. Antar att det kanske ?r ett misstag. Sedan g?r jag till ett annat spel Fate of Olympus och igen, gratissnurr ?r inte bokad och ingenting kan ses i Bet ID. Jag har fortfarande 67 olika gratissnurr v?rda n?stan €2800. Jag g?r till spelen d?r jag har samlat free spins. Alla gratissnurren finns d?r men vinsten ?r inte bokad. Den 27/11/22 klockan 12:36 var mitt saldo noll och klockan 12:41 raderades min bonus. Men jag har fortfarande de o?ppnade gratissnurren. Kan du hj?lpa? N?r allt kommer omkring handlar det om 2800 €. Jag bryr mig inte om en utbetalning, men skulle vilja spela mina spel.
Hello,
I would not be surprised if the casino states that you violated the terms and conditions. Many casinos see this strategy as forbidden. Though I believe that you should be informed about that, in order to stop applying it.
Ask the casino and let me know, please.
Hi Radka, so money returned yet again, but they did say a space was added at the end of my swift code, so I have requested withdrawal for the fourth or fifth time - losing track, and perhaps losing faith. will advise. thanks for listening
Hi BarneyTheAngus,
I honestly do not know what should I say now. I truly do not understand what is causing so much trouble.
I lost track of how long are you trying to withdraw, maybe the complaint will help. Feel free to submit one here.
Don't lose faith, it's a decent casino and there must be some way!
Hello Radka,
after sending my screenshots and reply to PalmSlots I received an answer, but not the one I wanted. I was asked once again to finish the free games and provide screenshots and the browser name, which I had done before. I told them I already had provided the information requested including browser name. Today I received another reply, once again asking me to provide screenshots. My answer was not very friendly as you can imagine. I've sent both screenshots of 27/11 again and a new one of today showing that there is no game to finish and nothing more to see than the balance of 0.0. I can't help but assume that they are simply delaying everything to wreck their customer's nerves.
Kind regards,
Eveline
Hello Eveline,
I'm not sure whether any screenshot can fully explain the problem at this point because it took you nowhere, from my point of view.
I feel that the easiest solution would be to set up sort of a conference call where you can "share the screen" so you can show the casino that there is no game you can finish and the balance is zero.
Must be truly a test of your patience, so would try to suggest this call to the casino, alternatively, you can record a short video.
What do you think?
Hej Radka,
Tack f?r ditt snabba svar. Det finns inga oavslutade spel. Jag f?rs?ker f?rklara det f?r dem hela tiden. Jag tror att jag gjorde det v?ldigt tydligt ocks?. S? vitt jag kan minnas fanns inte detta problem fr?n b?rjan. Jag kan f?resl? det, bra idé. Jag har lite hopp om att detta kommer att g?ra n?gonting. Du kan inte se n?got annat ?n spelgr?nssnittet.
v?nliga h?lsningar
Eveline
PS: Jag skulle vilja ?ndra mitt anv?ndarnamn. ?r det m?jligt?
Hi, in case you need help regarding to the new username, contact me please here or via email [email protected] ??
Hi Magda,
yes please. I don't know how to change the user name. Thanks in advance.
LG
Eveline
Hello Eveline ??, your username has been changed. You can't do it yourself. It must be changed in our internal system. Stay well?
thanks a Lot ??
Hej Radka,
Tack f?r ditt snabba svar. Det finns inga oavslutade spel. Jag f?rs?ker f?rklara det f?r dem hela tiden. Jag tror att jag gjorde det v?ldigt tydligt ocks?. S? vitt jag kan minnas fanns inte detta problem fr?n b?rjan. Jag kan f?resl? det, bra idé. Jag har lite hopp om att detta kommer att g?ra n?gonting. Du kan inte se n?got annat ?n spelgr?nssnittet.
v?nliga h?lsningar
Eveline
PS: Jag skulle vilja ?ndra mitt anv?ndarnamn. ?r det m?jligt?
Hej Radka,
Jag f?ljde ditt r?d och spelade in en video och skickade den till support. Nu kan jag bara v?nta igen. Jag hoppas att allt detta slutar bra. Jag vill inte l?mna in ett klagom?l ?nnu, men om det tar l?ngre tid ?n n?gra dagar igen kommer jag att g?ra det.
H?lsningar och tack igen f?r hj?lpen s? h?r l?ngt. Eveline
Hello Eveline,
thank you for this update, and don't worry about the complaint, if you don't feel it's necessary at the moment, no pressure.
I'll wait for another progress and hope that the casino will soon understand what's the issue. Sometimes, when I'm reading complaints, I find it hard to comprehend some nuances, it makes me realize that not everything can be easily described in words. So I got the idea with the recording ??
Have a god one and keep us posted ??
Hej Radka,
Jag har nu l?mnat in mitt klagom?l som jag ?r s?ker p? att du kan se. ?ven om casinot kanske inte kan hj?lpa det ?r mitt t?lamod slut. Uppdatering kommer s? fort det kommer n?got nytt.
v?nliga h?lsningar
Eveline
Hello Eveline,
I saw and check it briefly. Seems that the casino is now engaged in the conversation, at least with you.
I'm eager to see whether Peter will get a reply as well.
For now, have a good day. ??
Hi Radka, I have submitted complaint as my withdrawal was returned for the sixth time. This time it was not "cancelled" but "attempted". The casino no longer sends me emails with any information and just returns money to my account. They also do not reply to emails I send. Chat are polite enough but unable to assist. Initial withdrawal was two months ago now, so enough is enough. Thanks for this service, Kirsty
Hi Kirsty,
that sounds very alike to my experience with PalmSlots. No answer by Email and Chat mit being helpful. I also filed a complaint as my winnings had disappeared. Hope you get your money soon!
Eveline
Hi Kristi,
that's a wise decision and I hope that we will help sort the issue out.????
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
