2 ?r sedan
Hello Eveline, just a kind reminder:
please use the "reply" button (left-pointed arrow at the left bottom corner of the post), otherwise, the person you wrote to will not be notified about your post.
Thank you ??
PalmSlots Casino – generell diskussion (sida 4)
2 ?r sedan
Okej tack! Jag t?nkte inte p? det!
Automatiskt ?versatt:
2 ?r sedan
Jag vet att du har dina egna kriterier f?r att betygs?tta kasinon, men du kanske borde ta med spelarrecensioner i dessa betyg. F?r dem ?r det ytterst viktigt om utbetalningarna fungerar och hur casinot generellt hanterar kritik och/eller oro fr?n spelarna. Och det ?r en katastrof med Palm Slots, som du kan se i de tidigare recensionerna.
Automatiskt ?versatt:
2 ?r sedan
Hi Eveline,
I agree and all mentioned criteria are taken into consideration already, though the user rating is kept separately because even if we try to keep the user rating unbiased, we can never be sure.
Those are information we can't evaluate and inspect the same way we do in the case of our own rating investigation.
We also examine every complaint submitted here on Casino Guru very closely and carefully, to identify possible issues that could alter the current casino rating.
Even if it is not in our power to react to let's say short-term complications, we do our best to watch casinos closely. Hence we are grateful for every concrete feedback we get from all of you. ??
2 ?r sedan
Hi Radka, not sure if you followed the complaint, but same day complained and same day money appeared. The problem was not with the SWIFT code as they said each time, but the IBAN. In Australia we have BSB and Account Number. So the trick is in the IBAN field to enter both BSB and Account number with no spaces, which I only discovered through trial and error, not by any advice from casino who kept saying SWIFT code incorrect. Bye for now, Kirsty
2
Social Media & Community Specialist
2 ?r sedan
Hi Kristy,
thank you for this notification, sadly I can't keep up with every complaint so I highly appreciate that you came back and explain further.
Your experience makes me think that the casino should educate its employees far better in the future. ??The support should offer advice and search for a solution, though this did not happen in your case.
Not the best picture, I'd say.
Hopefully, this won't happen again to anybody, and if so, there is a solution posted by you that can help another player!
Thank you, Kristy ????
2 ?r sedan
Hej Radka,
Jag ville ge en uppdatering om mitt klagom?l. Utan klagom?let skulle jag f?rmodligen fortfarande v?nta p? ett svar fr?n casinot. Att det har st?ngts under tiden ?r f?rst?s ok, men "omotiverat" ?? Mitt klagom?l var mycket v?l motiverat och kasinot har inte ens nedgraderats.
Att casinot krediterade mig en bonus p? 5000 euro (mina vinster), som sedan f?rsvann och d?k upp igen 3 dagar senare, ?r en sak.
Jag spelade d? inte och f?rs?kte f? f?rb?ttrade uttagsvillkor som kompensation f?r allt kr?ngel och de gigantiska 7 veckorna av v?ntan. Det gick naturligtvis inte casinot med p?, ?ven om jag s?kert skulle ha l?mnat lite pengar p? kontot f?r att spela med en h?gre utbetalningskvot.
Jag f?rv?ntade mig inte flexibilitet, eftersom de kan h?nvisa till dina villkor, men jag hade hoppats att du skulle vara lite mer flexibel vad g?ller kundlojalitet. Att spela med 5000 euro och veta att du bara kan ta ut 400 - ?ven 6 veckor efter att ha vunnit - ?r inte riktigt kul. Det f?rst?r verkligen det roliga med att spela. Alla som n?gonsin har spelat kan f?rest?lla sig det. PalmSlots suger, f?rl?t. Jag kan bara r?da alla att inte spela d?r. Kundtj?nsten ?r d?lig, chatten ?r inte till n?gon hj?lp alls. De kan vara s?kra p? att jag inte kommer att betala en cent till d?r. En motsvarande bed?mning kommer inom kort.
Jag tycker inte att det ?r okej att du inte ens nedgraderar casinot efter s?dana incidenter (mitt ?r inte den enda) och mitt klagom?l avslutas som omotiverat.
Med en h?gre utbetalning skulle jag s?kert ha l?mnat n?gra hundra euro p? kontot att spela med
Automatiskt ?versatt:
2 ?r sedan
Hello Eveline,
thank you for the update. I must say that I agree with the final statement:
"I understand your disappointment. The casino could, of course, offer you some sort of compensation as a gesture of goodwill. However, we will not penalize it if it doesn't as long as you were given a chance to finish the wagering. Thank you for using the Casino Guru complaint resolution center."
I guess this was quite fair, and we can't penalize the casino because you were not giving compensation. If we did, we would be the ones who acted unfairly.
I wish you more luck elsewhere, would be best to find a casino that suits you better.
2 ?r sedan
Suits me better,? They are most incompetent and unfair Casino I've ever played in. And I've played in quite a few.
2 ?r sedan
If you think it's like this, then you should definitely find yourself a more suitable casino - yes.
2 ?r sedan
hej jag spelar p? palmslots, jag m?ste g?ra ett uttag och de ber mig om foton p? identitetshandlingar och r?kningar tills vidare. Jag vill vara s?ker p? att det inte ?r en bluff och d?rf?r kan jag s?kert ladda upp dokumenten. tack
Automatiskt ?versatt:
2 ?r sedan
Hello,
I guess that you should rely more on your own research. Have checked the casino before you decided to play there? Would be much safer, I'd say. Don't you think?
You can start right here:
http://www.kpvfaw.com/palmslots-casino-review#tab=js-tab-reputation
I also think that you should learn a bit more about the verification process.What the casino dmands sounds pretty normal to me, and I'm sure that you would find it in the casino rules - have you checked that? ??
Feel free to undergo these free courses:
Always check the casino reputation before playing there and always read all rules.
I wish you a swift verification. ??
2 ?r sedan
hej en fr?ga, jag b?rjade spela med palmslots f?r 1 vecka sedan, nu blockerar mitt kreditkort mig fr?n att g?ra betalningar p? sidan, jag registrerade mig ocks? hos astropay eftersom de inte ?r en certifierad sida, d?rf?r inte aktiverat f?r uttag. h?nde detta dig ocks??
vad kan jag g?ra? byta casinosida?
Automatiskt ?versatt:
2 ?r sedan
I think that would be best to ask the support directly. There might be other factors in the motion of which I'm not aware.
Can you use any other payment option instead?
Let us know, please.
2 ?r sedan
uppenbarligen ?r deras sida internationell och inte certifierad. d?rf?r kommer jag inte l?ngre att kunna g?ra ins?ttningar. Jag bytte casino, jag f?rs?ker 888
Automatiskt ?versatt:
2 ?r sedan
So, did you manage to solve the situation?
If I may say, you should play only in casinos ADM-licensed casinos. You can find the list here. ??
2 ?r sedan
Visste du att detta casino p?st?r sig ha en Curacao e-spellicens 1668/JAZ som inte ?r giltig?
Alla kasinon i Newera BV-gruppen (24slots, Pribet, Palmslots, Betindi etc.) ger en felaktig bild av sin licens i sina T&Cs.
P? CEG ?r det ogiltigt!
Du ger ett bra betyg till ett kasino som bedr?ger och g?r falska p?st?enden p? deras sida.
Automatiskt ?versatt:
Social Media & Community Specialist
2 ?r sedan
Hey Carsix79,
Maybe the reason is the license was obsoleted just recently? You are correct, it is not valid now:
I'm just asking myself, why do you always have to be so "direct" at least? Have you ever noticed we ask players to update us if possible?
This option is shown under each casino page:
So, thank you very much for your kind support. I get it checked. ??
2 ?r sedan
I vilken mening ?r jag riktad?
F?rest?ll dig alla de spelare som lider av or?ttvisor och inte kan skyddas av ett tillsynsorgan som de sj?lva f?rklarar att de m?ste v?nda sig till vid tvister.
F?rs?k att fr?ga operat?rer i chatten om f?rklaringar om deras licens. De kopplar bort dig fr?n chatten och blockerar dig. S? de vet att de verkar olagligt.
Automatiskt ?versatt:
2 ?r sedan
Really disappointed right now. I recently gave this site what I thought was a fair and positive review, but now they are making it difficult for me to close my account. It's bad enough a person needs to jump through hoops to access any kind of responsible gaming tools, but to ignore an email, have to go through chat again, who makes you send another email and then wait another 24 hours for response is ridiculous and predatory. Really bad business.
