Hall?!
Tack f?r det snabba och fullst?ndiga svaret.
Ja, jag har kollat i skr?ppostmappen och s? ?r inte fallet.
F?rst n?r jag b?rjade KYC-processen beg?rde de tydliga kopior av ID-kortet, sedan var det ett ansiktsfoto med kortet i handen bredvid ansiktet och deras e-post som bad om det i andra handen (l?jligt) men jag h?ll med om allt och skickade den. Till sist, f?r en vecka sedan, svarade de att de fick v?nta p? svar fr?n specialisterna.
Jag har f?rst?rkt det dag in, dag in och svaret ?r alltid samma copy paste som f?rfr?gningar analyseras i ordning och jag m?ste v?nta.
Jag v?ntar sedan de 14 dagarna och l?mnar sedan in ett formellt klagom?l.
Tack s? mycket f?r st?det
Hello!
Thanks for the quick and complete response.
Yes I have checked the spam folder and this is not the case.
Initially when I started the KYC process they requested clear copies of the identification card, then it was a face photo with the card in the hand next to the face and their email asking for that in the other hand (ridiculous) but I agreed with everything and sent it. In the end, a week ago, they replied that they would have to wait for a response from the specialists.
I've been reinforcing it day in, day out and the answer is always the same copy paste that requests are analyzed in order and I have to wait.
I will then wait the 14 days and then file a formal complaint.
Thank you very much for the support
Olá!
Obrigado pela rápida e completa resposta.
Sim tenho verificado a pasta de spam e n?o se trata dessa situa??o.
Inicialmente quando iniciei o processo de KYC solicitaram cópias nítidas do cart?o de identifica??o, depois foi foto de rosto com o cart?o na m?o junto à cara e o email deles a pedir isso mesmo na outra m?o (ridículo) mas concordei com tudo e enviei. No final, há uma semana, responderam que teria de aguardar resposta dos especialistas.
Tenho refor?ado dia sim, dia n?o e a resposta é sempre o mesmo copy paste que os pedidos s?o analisados por ordem e que tenho de aguardar.
Vou ent?o aguardar os 14 dias e depois preencho queixa formal.
Muito obrigado pelo apoio
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