1 ?r sedan
Jag f?rst?r, men det har g?tt ?ver 2 veckor sedan jag best?llde betalningen och jag vet fortfarande inte i vilket stadium min betalning ?r.
Automatiskt ?versatt:
RichPrize Casino – generell diskussion (sida 7)
1 ?r sedan
Now the time has come for the casino to make a clear statement! I honestly hope they will address the complaint soon!
1 ?r sedan
Ja, jag hoppas att de kommer att kontakta mig om detta
Automatiskt ?versatt:
1 ?r sedan
Give it some time, though. Hopefully, you'll find it quite positive that this casino has reached out to us a few weeks or so ago to discuss user reviews and experiences, so I'm convinced the communication channel should work!
?ndrad
1 ?r sedan
Okej jag f?rst?r :)
Jag v?ntar t?lmodigt p? ett meddelande fr?n kasinot
Jag trodde att kasinot ville bygga upp sitt rykte igen, s? de kontaktade dig
Automatiskt ?versatt:
1 ?r sedan
We are also curious how the casino will handle this. I hope that the casino will join the conversation without any problems and that everything will be resolved and turn out well in the end. Fingers crossed????
1 ?r sedan
God morgon... Kunde du kontakta Richprize Casino ang?ende mitt uttag?
Automatiskt ?versatt:
1 ?r sedan
Good Day!
I probably should have mentioned that I'm not involved in the complaint process, as a result, I see the same information as you in the complaint thread.
The timer has worn off, though, I would expect an update quite soon. ??
I'll check on it tomorrow to see whether the casino has responded.
1 ?r sedan
Har Richprize Casino fortfarande inte svarat p? mitt ?rende?
Automatiskt ?versatt:
1 ?r sedan
Hello!
As far as I can guess, the casino is no longer interested in complaints submitted by you due to your history with them. As I mentioned someone from the casino reached out to us because of your user reviews. ??
I'm strongly convinced this is the reason for the silence in the complaint.
Let's see what the complaint handler knows, however; we should wait for an update.
?ndrad
1 ?r sedan
Jag f?rst?r nog inte riktigt. Trodde kasinot att jag skrev n?got falskt? Kontakta mig i s? fall ang?ende denna fr?ga? Om casinot var r?ttvist mot mig skulle jag aldrig skriva n?got d?ligt om dem och ta bort alla klagom?l, men casinot ?r inte r?ttvist mot mig. Jag ?r villig att prata h?r med en casinorepresentant, jag har inget att d?lja och jag pratar g?rna artigt
Automatiskt ?versatt:
1 ?r sedan
F?r det andra, ?r mina negativa kommentarer en anledning f?r kasinot att inte betala ut mina pengar? Om de inte vill acceptera mig som spelare b?r de ta ut mina pengar och blockera mitt fortsatta spel... Alla respektabla kasinon g?r detta.
Automatiskt ?versatt:
Social Media & Community Specialist
1 ?r sedan
Jag f?rst?r nog inte riktigt. Trodde kasinot att jag skrev n?got falskt? Kontakta mig i s? fall ang?ende denna fr?ga? Om casinot var r?ttvist mot mig skulle jag aldrig skriva n?got d?ligt om dem och ta bort alla klagom?l, men casinot ?r inte r?ttvist mot mig. Jag ?r villig att prata h?r med en casinorepresentant, jag har inget att d?lja och jag pratar g?rna artigt
Automatiskt ?versatt:
1 ?r sedan
The problem is that I do not understand the casino approach either! I asked the representative via email since the person was originally concerned about your already rejected review. He made it clear your account was about to be closed, and no one from the casino cared to explain what had happened or what you had done wrong.
I did what I could, even though I don't handle complaints, but I feel the case is lost. I am sorry for that.
I must say I'm truly annoyed by such a lack of communication...
?ndrad
1 ?r sedan
Ok, tack s? mycket f?r din hj?lp ?? Jag skulle verkligen vilja l?mna en recension av casinot s? att ingen tar bort det och jag hoppas att betyget p? casinot faller, jag har blivit lurad av dem f?r andra g?ngen tid!!
Automatiskt ?versatt:
Representant f?r casinot
1 ?r sedan
Dear kaczka381
Firstly, I want to extend our sincerest apologies for the delay in addressing your previous complaint. Your satisfaction and trust are of utmost importance to us, and we deeply regret any inconvenience you may have experienced.
We understand that it can be frustrating to be left in the dark, and for that, we are truly sorry. We are taking this matter seriously, and we will keep you informed of any progress every step of the way. Our goal is to provide you with a satisfactory resolution that meets your expectations.
Once again, please accept our deepest apologies for any frustration or disappointment you have experienced. Your feedback is invaluable, and we are committed to improving our services based on your insights.
Victoria
1
1 ?r sedan
Kommer min betalning ?ntligen att krediteras mitt konto?
Automatiskt ?versatt:
Social Media & Community Specialist
1 ?r sedan
Ok, tack s? mycket f?r din hj?lp ?? Jag skulle verkligen vilja l?mna en recension av casinot s? att ingen tar bort det och jag hoppas att betyget p? casinot faller, jag har blivit lurad av dem f?r andra g?ngen tid!!
Automatiskt ?versatt:
1 ?r sedan
Well, it worked out, I guess. ?? I'm convinced it was purely a misunderstanding. I'm so glad to see Victoria here!
Representant f?r casinot
1 ?r sedan
Dear kaczka381,
I'm pleased to inform you that your payout delay has been fully resolved, and you should have received your winnings in full. I appreciate your patience and understanding while we worked to rectify the situation. Your satisfaction is of utmost importance to us, and we take any issues that may arise seriously.
Once again, I apologize for the delay and any inconvenience it may have caused you. We value your trust and continued support, and we are committed to continuously improving our services to ensure a better experience for all our users.
Warm regards,
Victoria
1 ?r sedan
Thank you for your help, Mrs. Victoria ??
The funds have been transferred to my account. I am asking Casino Guru to remove my complaint.
I will remove bad reviews about the casino
1 ?r sedan
Well, that's great. I think it's nice to see a casino trying to correct its mistake. I think they can win the trust of the players with this approach.
Anyway, I'm glad you got your winnings in the end and everything worked out well.
However, my question is, will the casino still be a good place for you to play? ??
