player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
player from Greece I have requested a 3rd withdrawal of money 500/500/500 since 16/1/24 and my request is still in the initial stage under consideration and it has not even asked me for account verification when I talk through I chat with someone support it tells me that there are delays volume ratio
Could you please advise us about the date again?
If you're waiting more than 14 days, I would suggest you file a complaint here with our team, and we'll try to get it solved.
Please follow this link to do so and let us know how you go.
I lost some money at this casino that has no deposit, play, or withdrawal limits. Their withdrawal process takes a week or longer.
After I requested my account to be closed, they stalled for a week and kept sending me bonuses to lure me back. I eventually got fed up and started saying harsh things to them. Only then did they claim to have closed my account. I received an email confirming the closure, but I didn’t bother to check if it was actually closed.
A few weeks later, while clearing out my emails, I came across an old message from them. Out of curiosity, I clicked on the link to their site. I entered my login details just to confirm that access to my account was denied—but to my surprise, I was able to log in to the supposedly "closed" account without any issue.
I thought, "Okay, maybe I can log in, but I probably can’t deposit or play." To test this, I tried depositing funds, and the transaction went through on the "closed" account.
At this point, I was furious. I knew that to withdraw the deposited funds, I’d need to play them through, which would take at least a week. I played the funds, lost almost all of it, and was left with just €20 in my balance. I then contacted their live chat to ask why I was able to deposit and play on a "closed" account. After a few minutes, they kicked me out of the account.
To this day, I’ve received no response or explanation from them, and they effectively kept (or stole) the remaining €20.
Then I asked for help from Casino Grounds, but they did nothing. They only told me that they contacted the casino and have been ignoring any other messages I’ve sent for the past 7 days.
So don't use Spinanga or "Casino grounds".
Hello, I think I sympathize with you in this situation, because it certainly shouldn't happen and when they close your account it has to be that way. Unfortunately, a lot of times it is exactly what you described and it is not a certainty that the casino will close your account and you will never be able to get back in. Apparently there are only a few of those.
Anyway, I'm sorry that you deposited there again because you lost money unnecessarily. On the other hand, if you had a closed account and you could have got in without any problems and deposited and then they took your money when you contacted them, that doesn't seem right to me. Especially when you obviously didn't win anything on that deposit.
Wouldn't you be interested in filing a complaint with us? Maybe our team could help you, although I'm not saying 100%.
What do you think?
God morgon. Jag skulle vilja veta om n?gon annan har nekats bonusar av administrationen (utan n?gon anledning), s? jag kan inte spendera po?ng, eftersom jag har m?nga
Det ?r m?jligt. Jag ?r verifierad, men de bad mig om alla r?relser av mitt Visa-kort fr?n de senaste 3 m?naderna.
Hej, det h?r kasinot ?r hemskt, de har lurat mig, de har anv?nt mina bankuppgifter f?r att k?pa och de svarar inte p? anspr?ken, de g?r ingenting och p? grund av dem blockerade de mitt bankkonto, det vill s?ga f?rutom att inte ge mig uttaget, de lurar mig genom att k?pa, jag har f?tt skadest?nd och f?rluster av dem plus integritetskr?nkningen. Jag rekommenderar dem inte, samma sak kan h?nda dig. Vissa ?r skamliga, tjuvar i vita kragar.
Kasinot ?r spinanga, lita inte p? dem, de visar sina villkor, men om du g?r n?got st?nger de kontot omedelbart, men om de beg?r n?got fel s? tv?ttar de h?nderna och g?r ingenting, hemskt casino, spelar inte, spendera inte dina pengar i det kasinot, du kommer att bli lurad.
I'm sorry, what was the nature of this fraud, please? How did the casino use your banking details to buy, for instance? I wish I understood better, but I feel I need your help for that.
God morgon. Jag skulle vilja veta om n?gon annan har nekats bonusar av administrationen (utan n?gon anledning), s? jag kan inte spendera po?ng, eftersom jag har m?nga
Hey, I see there's a problem with the bonuses. Unfortunately sometimes this can happen and it is not an isolated case. Also, have you tried asking more questions about what they told you? Sometimes it's also because the player often takes bonuses and doesn't deposit in between, which is quite important. Sometimes, on the other hand, you manage to win maybe a couple of bonuses and the casino restricts the player from them.
Do you know anything more?
God eftermiddag, jag beg?rde ett uttag den 5:e och vilken slump att de p? betalningsdagen avbryter det p? grund av ett leverant?rsproblem, n?got jag inte f?rst?r eftersom om jag s?tter in p? casinot s? ?r det casinot sj?lvt som m?ste g?r betalningen till mig, jag pratar med dem och ingenting, de l?ser inget heller, jag beg?r uttaget igen och nu m?ste jag s?klart v?nta n?gra dagar till! Och de s?ger fortfarande till mig att det ?r tack vare mig som jag har f?tt pengarna som leverant?ren ibland f?rlorar pengarna, jag vill ha mina pengar eftersom det ?r en bra summa och jag vill ha l?sningar s? snart som m?jligt
Hello there.
May I ask what you mean due to the supplier issue? Does it mean that your payment provider rejected the payment, perhaps?
Have you checked with your bank?
Please let us know how it goes, for sure, and if there is no movement at all, we'll try to intervene.
Hej, jag vet inte, enligt dem avvisade leverant?ren betalningen, de gav mig inga sk?l, deras fras var kanske str?mmen gick eller vem vet, men vi m?ste b?rja om, ingenting, ig?r beg?rde uttaget igen och de sa till mig att nu m?ste jag v?nta igen, men helgen kommer och det slutar till m?ndag, de sa ocks? till mig eller s? kan du avbryta och spela pengarna och jag sa nej att jag har v?ntat i 5 dagar f?r pengarna som jag sa att jag beh?vde eftersom det var en bra summa som skulle komma v?l till pass f?r mitt hus och de s?ger att du m?ste v?nta och be att det inte blir avbokat, om du sn?lla hj?lp mig
Hello,
It sounds like the casino is using a 3rd party company to handle the financial transactions, which, as you correctly pointed out, should not be any player's concern.
May I know what withdrawal payment option you opted for? Perhaps asking your payment provider about rejected transactions might bring up some clues.
Just do not play with the money, please. Does the casino allow you to set gambling limits? If so, you may use the tool to prevent losing the money.
For now though, I fear we have to give the casino some time to deal with the matter. Update us regularly, please. We will be here.
Nej, jag vill bara ta ut pengarna, inte spela det. Idag, den 10:e, har jag fortfarande inte f?tt det, eftersom de avbr?t uttaget och de bara forts?tter att ber?tta att leverant?ren kanske tappade internet eller elektricitet eller vad som helst. Uttaget gjordes med samma kort som jag anv?nde f?r att g?ra ins?ttningen. Innan detta svarade de mig bra och snabbt, nu svarar de mig d?ligt och l?ngsamt. Jag m?ste samla in det uttaget nu och gl?mma allt.
Have you tried to contact your bank regarding all this, though?
It should be a good move to do, and if you see that it is still going nowhere, let us know, please, and we will try to intervene.
Om banken sa till mig att de inte har n?gon aning om n?gon inkomst, att de inte har f?rnekat n?gonting, vill kasinot att jag avbryter och spenderar pengarna, men jag vill inte avbryta, jag vill samla in mina pengar och gl?mma dem eftersom de bara spelar med m?nniskor, de f?r sina ins?ttningar, vi f?rtj?nar att ta emot v?ra priser, sn?lla hj?lp mig eftersom det har g?tt n?stan 9 dagar utan att samla in n?got som ?r mitt.
Men nu g?r jag in och fr?n den 9:e tog jag en sk?rmdump nu s?ger den ?t mig att beg?ra uttaget den 1 september 2025. Jag beh?ver din hj?lp och f?r att f? tillbaka mina pengar tack
I suggest you leave the balance intact, collect as many screenshots, email, or any other infrmational stuff, and submit the complaint at once.
Please start with this green link ???? Follow the questions, respond appropriately, and when you reach the point where you need to explain the matter, please do so as best you can.
It should not take much time to review the issue afterwards by our specialists, I hope.
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
