1 ?r sedan
What is the sort code where your money was processed to?
Velobet Casino – generell diskussion (sida 14)
1 ?r sedan
Det enda s?kerhetsindex som velobet.com har ?r 0. Alla vet det och alla vill maskera sig hur de vill och det ?r den enda sanningen.
Automatiskt ?versatt:
1 ?r sedan
I got denied verification because i verified with a government issued UK drivers license. This is literally the only form of id i own and this is the only casino to deny me of my winnings because they dont accept a legitimate drivers license with my photo and all my identity details on it, even with a selfie of me holding it, sitting on ￡1000 and cant get it out, casinos a scam mate
1 ?r sedan
Signed up to velobet, was enjoying playing, deposited about ￡400 and was loving it, managed to hit some big bonuses and ended up with ￡1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with ￡1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
1 ?r sedan
Velobet.com s?kerhetsindex 0 de vet det h?r och p? alla sajter redan.
Automatiskt ?versatt:
Social Media & Community Specialist
1 ?r sedan
This needs to be proven first, I'm afraid. Your complaint may play a significant role, but we have to wait for its outcome. Changing any Safety Index to zero based on an open complaint would be irrational.
Don't worry, the players who want to inspect the casino before registering there have a fair chance to do so.
Your complaint and this thread are public. Try to calm down, please, and let the complaint proceed.
Social Media & Community Specialist
1 ?r sedan
Signed up to velobet, was enjoying playing, deposited about ￡400 and was loving it, managed to hit some big bonuses and ended up with ￡1000 in my account, tried to withdraw and was hit with a verification before withdrawal. Okay, nothing out of the ordinary i will provide them with a photo ID (drivers license) front and back and a pic of me holding it, address and proof of bank card.
Proof of address and bank card accepted, drivers license denied, i dont own any other form of ID and am now stuck with ￡1000 in the account for no reason. Never had this problem woth any other site, a UK drivers license is a legit government issued form of identity and am now thinking im being scammed for my winnings.
Any advice?
Thanks
1 ?r sedan
Hello,
As can be seen in this thread, you are not the only one having issues with this casino. I would love to provide a concrete answer, but instead, I want to ask you: Has anyone from the casino explained why your ID was denied? I mean, they should be able to explain in full.
We, on the other hand, can barely guess.
Let us know what you've been told.
1 ?r sedan
Jag ?r v?ldigt lugn och jag litar p? Matej men casinogrejen ?r alltid samma svar och de klarg?r inte eller svarar p? n?gonting, f?r efter att ha blivit informerad om att det finns spelare med spelberoende till?ter de dem att forts?tta s?tta in och satsa och spela med sina liv d?rf?r m?ste indexet S?kerhet s?nkas rej?lt eftersom det h?nder m?nga spelare och det spelar ingen roll att en persons liv ?r lika mycket v?rt som m?ngas, casinot kommer ocks? att st? f?r det, s?ger jag.
Automatiskt ?versatt:
Forum and Reviews Administrator
1 ?r sedan
You don't have to worry, but as Radka mentioned, the safety index will change when the case is closed, of course based on how it turns out.
You have the opportunity to see, as I did, that Matej said that we are on your side in this case and therefore he has to look at what the casino sent him on Skype again.
I hope that this saga will be resolved as soon as possible and, importantly, fairly.
We will have to wait for further developments, so keep your composure.
1 ?r sedan
Jag ska g?ra ett klagom?l!
Jag kan inte verifiera mig sj?lv! De vill ha bevis p? ett kreditkort. Det ?r helt okej. Men min ?r en n?tbank och jag har inget "riktigt" kort! En sk?rmdump fr?n min mobiltelefon accepteras inte!
Jag har f?rklarat problemet flera g?nger i livechatten. Jag blev ombedd att skriva ett mejl, men ingen svarade!
Automatiskt ?versatt:
Forum and Reviews Administrator
1 ?r sedan
Hi, I'm sorry when situations like this arise, because I would always be happy if players could find a reasonable way to talk with the casino. So you don't have a physical card, do you? Did you try to ask them if something could serve as an alternative from online banking, where they could verify something like that ?
Regarding the complaint, I saw that it is in review status, so our team will try to help you.
If by any chance you manage to verify or find out something new, I'd certainly be glad if you could let me know.
I'll keep my fingers crossed for a good outcome. ??
1 ?r sedan
Jag tror att n?r ett casino tar p? sig sin skuld och s?kerhetsindexet inte s?nks utan att ens myndigheterna f?rst?r eftersom det inte ?r modifierat och ingen svarar p? n?gonting s? ?r det sv?rt att beh?lla lugnet.
Automatiskt ?versatt:
Social Media & Community Specialist
1 ?r sedan
Technically, your complaint has not been closed yet, so the outcome still awaits. I think that Matěj took quite an interest in your case, and he has been attending a few quite demanding international events. Let's give it the proper time. Once the complaint is closed, there will be a proper response and closure for you.
(I'm sorry it's in English)
?ndrad
1 ?r sedan
H?ller inte med om vad du har gjort med mig
F?r det f?rsta - klagom?let l?ses inte baserat p? n?gon ?verenskommelse fr?n mitt huvudsakliga offer, s? f?r mig ?r detta inte ?ver.
Andra-The velobet casino ljuger, jag har inte f?tt n?gon ?terbetalning, det tas f?r givet.
Tredje - Genom juridisk och medicinsk r?dgivning r?der de mig att inte g? in p? velobet.com-webbplatsen igen, vilket ?r vad kasinot har f?r avsikt.
fj?rde- efter att ha identifierat felet kasinot och allvarliga eftersom de utnyttjar s?rbara spelare erk?nde faktumet som mycket allvarligt eller det kunde ha varit ett mindre s?kerhetsindexet r?r sig inte om det ?r 20 eller 100 spelare MYCKET ALLVARLIGT n?got v?ldigt konstigt.
F?r det femte kan jag inte i en recension uttrycka min sanna erfarenhet av detta casino eftersom du inte publicerar det f?r mig, s?kerhetsproblem p? kontot, uttag, ins?ttningar, min personliga erfarenhet jag upprepar, etc.
Jag k?nner att jag f?rbiser n?got.
Vi ses f?r alltid.
Automatiskt ?versatt:
Forum and Reviews Administrator
1 ?r sedan
Well, your case has been dragging on for quite a long time and Matej explained everything well. He also said that you can seek legal help, so if you go for it, I guess we'd all be curious to see if you'd succeed.
As for your user review, I don't think it's of any telling value and it's also important to remember that you can give 1 user review per casino from one account.
I don't know what more to say about all of this, because most of it has already been explained and although I'm sorry about the way it all turned out, there's probably nothing more to be done. ??
Head of Casino Research
1 ?r sedan
Hello Vicente.
In the complaint, I mentioned that you have the right to claim a €10 refund from your second account. This money, which cannot be used for betting, is available in your account for withdrawal only. The casino has taken the necessary steps to address the issue pointed out in your complaint, prompting a review of their procedures and rectification of the mistake. Consequently, there is no justification for imposing any safety index penalties.
Should you wish to take legal action against the casino, alleging that they are accountable for your issues, you are free to do so. It is important to note, as I have previously stated, that the casino can only reimburse you for your losses during the period in which you informed them of your gambling addiction, in accordance with standard practices in all jurisdictions.
Now, let's consider the issue from a different perspective. If you owned a casino and someone discovered a mistake in your responsible gambling system resulting in them losing €10, would you have to pay them millions in compensation simply because they lost some money? I am sure not. Your liability is purely financial, so you would reimburse the player for their losses and issue an apology. Otherwise, every other player would attempt to find an exploit in casinos and sue them for significant sums.
1 ?r sedan
Jag h?nvisar och bekr?ftar mitt tidigare mejl punkt f?r punkt fr?n det f?rsta ordet till det sista
Tack.
Automatiskt ?versatt:
1 ?r sedan
Sj?lvklart, tack Matej f?r att du hj?lper till att avsl?ja dessa skurkar som utnyttjar utsatta m?nniskor utan att anta n?got och det hj?lper mig mycket att st?mma
men jag har inget annat val ?n att st?mma allt eftersom jag inte har f?tt n?gon ?terbetalning, allt ?r l?gn och jag t?nker givetvis inte g? in p? din hemsida igen. Om du vill att jag ska g?ra det, kontakta min advokat och f?rklara stegen att f?lja tack.
Automatiskt ?versatt:
12 m?nader sedan
Lura ingen annan, klagom?let ?r inte l?st per idag 2024-09-07, ingen har ersatt mig n?got, uppenbarligen har jag missat m?nga saker.
Meddelande till sj?m?n.
Automatiskt ?versatt:
Community & Complaints Administrator
12 m?nader sedan
Hello. I will inform Matej right away, and he will get in touch with you.
