3 ?r sedan
The casino didn't send you your winnings or do you have issues to deposit your money into the casino account?
Vulkan Vegas Casino – generell diskussion (sida 3)
3 ?r sedan
Hej, jag spelade p? denna casinosajt f?r f?rsta g?ngen och vann direkt. S?tt in 25 euro och vann 170. S? f?r att kunna ta ut mina pengar m?ste jag g?ra en KYC-verifiering och jag har laddat upp alla dokument. Nu har jag f?rs?kt p? alla s?tt oavsett om det ?r livechatt som e-post eller telefon f?r att n? n?gon som hanterar detta. Fick tyv?rr inget svar n?gonstans. Jag skulle vilja ha pengarna som ?r utlovade till mig.
Automatiskt ?versatt:
Head of Community & Social Media
3 ?r sedan
Hi, how long time have you been waiting for the answer so far?
3 ?r sedan
Hej, mitt f?rsta mejl gick ut den 2 februari, sedan kom ett bakteriesvar, sedan den 3 februari, igen, inget svar ?n s? l?nge, och jag hade inte n?tt n?gon livechatt, inte heller via telefon.
Automatiskt ?versatt:
3 ?r sedan
Godnatt! Jag beg?rde uttaget p? Vulkan vegas, jag gjorde KYC-verifieringen, jag skickade alla mina dokument och n?r jag gick f?r att logga in p? mitt konto blockerade de mig. Jag kan inte komma ?t det alls. Jag har redan skickat ett mejl. Vad g?r jag f?r att l?sa det?
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
Hej, mitt f?rsta mejl gick ut den 2 februari, sedan kom ett bakteriesvar, sedan den 3 februari, igen, inget svar ?n s? l?nge, och jag hade inte n?tt n?gon livechatt, inte heller via telefon.
Automatiskt ?versatt:
3 ?r sedan
Hello, what did they write to you in the German answer you mentioned, please? Did you pass KYC?
Social Media & Community Specialist
3 ?r sedan
Godnatt! Jag beg?rde uttaget p? Vulkan vegas, jag gjorde KYC-verifieringen, jag skickade alla mina dokument och n?r jag gick f?r att logga in p? mitt konto blockerade de mig. Jag kan inte komma ?t det alls. Jag har redan skickat ett mejl. Vad g?r jag f?r att l?sa det?
Automatiskt ?versatt:
3 ?r sedan
Hello, it seems like the same problem as moxhamlaura34 wrote about. As I can see all the similar cases had reported were closed as solved. I would give it a few more days and consider submitting the complaint afterward.
3 ?r sedan
Hej, jag fick aldrig svar p? mina mejl. Men jag f?r ingen reklam fr?n dem.
Automatiskt ?versatt:
3 ?r sedan
Hej! Kan n?gon ge mig feedback fr?n vulkan Vegas-sajten pfv??! Jag har problem med att ta emot mina uttag
Automatiskt ?versatt:
Social Media & Community Specialist
3 ?r sedan
Hello,
Feel free to browse this thread as well as other threads related to this casino. You can browse submitted complaints here.
Have you already passed KYC, please?
3 ?r sedan
I have to agree with what other people are saying here. My account was verified with vulcan and I made a withdrawal of 350 euros previously. I then got a big enough win of 2750 euros last weekend. Suddenly, they want complete bank statements, my payslips and probably my liver and kidneys by the end. The worst part, they left my withdrawals sitting there for 5 days before rejecting them and requesting the EXTRA documents. Honestly, this casino is brutal and the customer service is shocking. Im 100% certain they will come back saying that they want more stuff or what I sent them is not good enough. I'm honestly sure they do this on purpose hoping you just get stressed and lose the winnings back. How casino guru can rate that kip of a provider at 9.1 is beyond me completely. Ill update this if I ever get paid, which I doubt.
JUST DO YOURSELF A FAVOUR AND AVOID THIS PLACE LIKE THE PLAGUE.
Social Media & Community Specialist
3 ?r sedan
Hello, just allow me to mention, that the casino's rating consists of many aspects. I checked complaints submitted against Vulkan Vegas to find out, that almost all complaints regarding any withdrawal delay were submitted just recently and therefore are not closed yet. I would also like to mention, that most of the other cases were closed as solved, or players stopped responding. The evaluation process, as well as the complaint process, are both very time consuming, so we can't just drop the rating down because the amount of submitted complaints has increased. All need to be carefully examined first.
3 ?r sedan
Hi Radka. It's a bad day when you have to complain for a company to do the right thing by its customers and give them a seamless experience. Anyway, my lesson is learned about Vulcan vegas. Get my monet out of them close account and put message in my local gambling WhatsApp group to tell people stay away. Easy.
1
3 ?r sedan
P? n?got s?tt f?rst?r jag fortfarande att kasinon ber om en h?ngare, bevis p? var de ska bo och en bild p? ett betalkort.
Jag f?rst?r inte allt. Dessa saker inkluderar till exempel en bild p? en elr?kning, som ocks? ?r ett bevis p? bostad. Jag hade en g?ng en ?ldre surfplatta som jag fotade med till s?nt h?r.
Bilden m?ste vara helt perfekt. Bilden ska inte vara suddig, ?ven om du har separerat adressinformationen fr?n den. Det konstigaste var ocks? att bara f?r att f?rhindra osk?rpa, n?r jag f?rs?kte ta en n?rmare titt p? bilden, var det inte giltigt eftersom alla h?rn p? A4:an m?ste vara synliga. Detta var redan p? n?got s?tt misst?nkt.
Kasinon i allm?nhet kr?ver ett enormt f?rtroende och sj?lvf?rtroende fr?n spelaren, ?ven om de sj?lva ofta ?r allt annat.
Automatiskt ?versatt:
3 ?r sedan
Hello, I can understand your point. Just keep in mind that the casino needs to be sure, that image, pdf, or anything else must not be adjusted in any manner. All documents must be authentic - or just a pure PrintScreen. It can be pretty hard for customer service to be sure the document is really ok.
3 ?r sedan
Hello,
For a long time I have been impressed by incorrect information in the viber messages from Vulkanvegas, but the last two times I took screenshots and I am writing about it.
Almost always, when I receive a bonus code in viber, the minimum deposit is 11 euros, and when I enter the code, it turns out that the minimum deposit to receive the bonus must be 12, 13, 14 or 15 euros.
The problem is not in 1, 2, 3 or 4 euros, but the information they send is incorrect.
3 ?r sedan
Hello and thank you for sharing with our community. It comes to my mind whether the minimal deposit varies from account to account or whether they just have not found out that something is wrong with the vibe offers yet.
What did the live chat say?
3 ?r sedan
I did not write to them because these are insignificant things.
I shared here, just informative.
1
3 ?r sedan
Hi, if I understand it correctly, they send you a message on Viber that says you need to deposit let's say 11, but when you go to the promo page, you realise that you need to deposit more in order to get the bonus?
3 ?r sedan
Yes, exactly.
