Hej d?r ??
Nej, jag har fortfarande inte f?tt mitt uttag fr?n FunBet, f?rs?kte ett par g?nger till f?r att f? hj?lp eller i det h?r fallet eller kanske sp?ra detaljer om denna transaktion eftersom de fortfarande var f?rs?krade mig om att den behandlades, fr?n supportteamet p? livschatt men de ber bara om mitt problem till ekonomiavdelningen och min VIP-chef.
?ntligen idag efter de d?r tv? veckorna av att jag blivit sp?kad s? ringde "VIP-chefen" mig vad som ?r lite konstigt att han inte svarade p? min e-post men han sa att han kan beg?ra ?verf?ringsinformationen ?t mig fr?n finansavdelningen men f?rst m?ste jag skicka dem mitt kontoutdrag fr?n den dag jag tog ut pengarna fr?n kasinot fram till idag s? att de kan vara s?kra p? att jag inte ljuger. Jag ?r s?ker p? att jag kommer att v?nta p? deras n?sta steg en vecka till.
Jag har fortfarande hopp om att jag ska f? de pengarna fr?n dem eftersom jag verkligen gillar det casinot.
Jag uppskattar verkligen att ni ?r redo att hj?lpa mig men jag v?ntar n?gra dagar till innan jag skickar in mitt klagom?l.
tack!
Hey there ??
No, I still haven’t received my withdrawal from FunBet, was trying couple more times to get any help or in this case or maybe tracking details of this transaction as they still was assured me that it was processed, from support team on life chat but they’re just requesting my problem to finance department and my VIP manager.
Finally today after that whole two weeks of being ghosted that "VIP manager" called me what is a little bit weird that he didn’t answer on my email but he said that he can request that transfer details for me from financial department but first I need to send them my bank statement dated from the day I withdraw that money from casino until today so they can be sure that I am not lying. I’m sure that I will be waiting for their next steps for another week.
I still have hope that I will receive that money from them as I really like that casino.
I really appreciate that you guys are ready to help me but I will wait couple more days before submitting my complaint.
thanks!
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