I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Brazil had won $900 after using 10 free spins, but the casino had set a rollover requirement of $7,000 instead of the expected $1,560 (calculated as 60 times the original $26). The player had claimed that this was the second time such an issue had occurred. The casino had responded by explaining that the player had existing wagering requirements from previous bonuses, which were added to the new bonus. We had found this practice fair for consecutive no-deposit bonuses. The player had been given the option to clear the existing wager balance by making a deposit and claiming a new promotion. We had recommended the casino to clarify these rules in their terms and conditions to avoid future confusion. The player did not raise further objections, leading us to reject the complaint.
Spelaren fr?n Brasilien hade vunnit $900 efter att ha anv?nt 10 gratissnurr, men casinot hade satt ett oms?ttningskrav p? $7 000 ist?llet f?r de f?rv?ntade $1 560 (ber?knat som 60 g?nger de ursprungliga $26). Spelaren hade h?vdat att detta var andra g?ngen ett s?dant problem intr?ffade. Kasinot hade svarat med att f?rklara att spelaren hade befintliga oms?ttningskrav fr?n tidigare bonusar, som lagts till den nya bonusen. Vi hade funnit denna praxis r?ttvis f?r p? varandra f?ljande bonusar utan ins?ttning. Spelaren hade f?tt m?jlighet att rensa det befintliga insatssaldot genom att g?ra en ins?ttning och g?ra anspr?k p? en ny kampanj. Vi hade rekommenderat kasinot att f?rtydliga dessa regler i sina villkor f?r att undvika framtida f?rvirring. Spelaren gjorde inga ytterligare inv?ndningar, vilket ledde till att vi avvisade klagom?let.
Av de 10 gratissnurren tj?nade jag $26 och fortsatte att spela. Av dessa $26 tj?nade jag $900. N?r jag gick f?r att ta ut var ?vers?ttningsbeloppet $7000
Med tanke p? att oms?ttningsbeloppet ?r 60X.
S?, 60X26= 1560, inte 7000.
Hello, I won 10 free spins.
Out of the 10 free spins, I made $26 and continued to play. From those $26 I made $900. When I went to withdraw, the rollover amount was $7000
Considering the rollover amount is 60X .
So, 60X26= 1560, not 7000.
Olá, ganhei 10 rodadas grátis.
Das 10 rodadas grátis, fiz R$ 26 a ir fui jogando, desses 26$ fiz R$ 900,00 fui pedir o saque, o rollover e de R$ 7000,00
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Kan du v?nligen ange den exakta bonusen du aktiverade och spelade? Helst skulle jag vilja f? den exakta l?nken till den bonusen.
Var de gratissnurr du n?mnde en del av en matchningsbonus, eller var de separata?
Om det finns n?gon relevant kommunikation, v?nligen vidarebefordra den till [email protected] .
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
V?nliga h?lsningar,
Petronela
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 800 klagom?l.
Din f?rst?else ?r mycket uppskattad. ?nskar dig en h?rlig semester, s? ?terkommer vi till dig s? snart som m?jligt.
Dear greennabet777,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Can you please specify the exact bonus you activated and played? Ideally, I'd like to receive the precise link to that bonus.
Were the Free Spins you mentioned a component of a match bonus, or were they separate?
If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Hej, varje onsdag erbjuder sajten 10 gratissnurr och n?gra spelautomater.
Och det ?r andra g?ngen det h?nder.
Den h?r g?ngen vann jag de 10 gratissnurren, och med dessa 10 gratissnurr tj?nade jag 26,00 R$ och fr?n de 26 R$ spelade jag och tj?nade 900$ n?r jag ins?g att jag redan hade fullf?ljt oms?ttningen, gick jag f?r att se beloppet att ta ut, f?r l?s reglerna, s? jag var d?r f?r att satsa mer ?n R$7 tusen f?r att sl?ppa uttaget, och oms?ttningen var 60x om jag inte har fel, jag kontaktade dem, de sa att jag var tvungen att satsa det beloppet , f?r att kunna g?ra uttaget , hur absurt. F?lj utskrifterna tack
Hello, every Wednesday the site offers 10 free spins, and some Slots.
And this is the second time this has happened.
This time I won the 10 free spins, and with these 10 free spins, I made R$ 26.00 and from that R$ 26 I played and made 900$ when I realized that I had already fulfilled the rollover, I went to see the amount to withdraw, because read the rules, so, I was there to bet more than R$7 thousand to release the withdrawal, and the rollover was 60x if I'm not mistaken, I contacted them, they said that I had to bet that amount, to be able to make the withdrawal , how absurd. Follow the prints please
Olá, toda quarta feira o site disponibiliza, 10 rodadas grátis, e algum Slots.
E já é a segunda vez que isso acontece.
Dessas vez ganhei as 10 rodadas grátis, e com essas 10 rodadas grátis, fiz R$ 26,00 e desse R$ 26 fui jogando e fiz 900$ quando percebi que já tinha cumprido o rollover, fui ver o valor pra sacar, pq lir as regras, ent?o, tava lá aposta mais de R$ 7mil pra libera o saque, sendo que o rollover era de 60x se n?o me engano, entrei em contato com eles, eles falaram que tinha que aposta esse valor, pra pode fazer o saque, que absurdo. Segue os prints por favor
Tack s? mycket, greennabet777, f?r att du tillhandah?ller all n?dv?ndig information. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega Pavel ( [email protected] ) som kommer att hj?lpa dig. Jag ?nskar dig lycka till och hoppas att ditt problem kommer att l?sas till din bel?tenhet inom en snar framtid.
Thank you very much, greennabet777, for providing all the necessary information. I will now transfer your complaint to my colleague Pavel ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Som beg?rt, v?nligen notera v?ra allm?nna villkor nedan;
https://www.galacticwins.com/en/tnc
10. Bonusar och kampanjer
D?r bonusvillkoren inkluderar gr?nser f?r storleken p? till?tna satsningar, kommer f?ljande principer att till?mpas: N?r flera bonusar tas emot samtidigt, g?ller gr?nser f?r den minsta bonusen tills oms?ttningen f?r den bonusen ?r klar, sedan gr?nser f?r den n?st minsta, och s? vidare .
N?r en ny bonus tas emot medan det fortfarande finns oms?ttningsvillkor fr?n en tidigare bonus kommer gr?nserna fr?n den tidigare bonusen att g?lla tills oms?ttningskraven f?r den bonusen ?r uppfyllda, och d? kommer gr?nserna f?r den nya bonusen att g?lla.
Om n?got mer beh?vs, tveka inte att fr?ga.
V?nliga h?lsningar,
Galactic Wins-representant
Dear All,
Thank you for reaching out to us.
As requested, please note our Terms and Conditions below;
https://www.galacticwins.com/en/tnc
10. Bonuses and Promotions
Where the bonus conditions include limits on the size of allowed wagers, the following principles will be applied: When multiple bonuses are received simultaneously, limits for smallest bonus apply until the wagering for that bonus is completed, then limits for next smallest, and so on.
When a new bonus is received while there are still wagering conditions from a previous bonus, the limits from the previous bonus will apply until the wagering requirements of that bonus are completed, and then the limits of the new bonus will apply.
If anything further is needed, please do not hesitate to ask.
Jag har r?dfr?gat mitt team och vi har kommit fram till att det ?r rimligt att beh?lla oms?ttningskravet f?r tidigare bonus utan ins?ttning i h?ndelse av deras p? varandra f?ljande anspr?k. Den enda rekommendationen vi kan ge ?r att ?ndra regeln om detta ?mne. Helst skulle det informera spelare om att det endast g?ller p? varandra f?ljande gratis/inga ins?ttningsbonusar. Dessutom skulle till?gget att ins?ttning kr?vs f?r att ?terst?lla oms?ttningskravet som ?r kvar fr?n tidigare mottagna gratisbonusar hj?lpa spelare att inte bli f?rvirrade.
greennabet777, enligt v?r erfarenhet, i fall d?r spelare g?r anspr?k p? flera p? varandra f?ljande bonusar utan ins?ttning utan att g?ra n?gon ins?ttning mellan dem, konfiskerar vanligtvis kasinon deras vinster. Vi anser att det ?r r?ttvist, eftersom det inte g?ller n?gra riktiga (insatta) medel, bara gratispengar, som beviljades som en bonus av kasinot. I ditt fall har casino, ist?llet f?r att konfiskera dina vinster, beslutat att l?ta dig slutf?ra ?terst?ende satsningar med dina senaste vinster. F?r oss ?r det det b?ttre fallet, ?n f?rverkande, eftersom du fortfarande har chansen att vinna. Sn?lla, l?t mig veta vad du tycker och om du kommer att f?rs?ka oms?tta dina vinster.
Galactic Wins Representative,
I have consulted with my team and we have arrived to the conclusion that keeping wagering requirement of previous no-deposit bonus in case of their consecutive claim is fair. The one recommendation, that we may give is to make change in the rule regarding this topic. Ideally, it would inform players that it concerns only consecutive free/no-deposit bonuses. Also, the addition that deposit is required to reset the wagering requirement which is left from previously received free bonuses would help players to not get confused.
greennabet777, according to our experience, in cases where players claim multiple consecutive no-deposit bonuses without making any deposit between them casinos usually confiscate their winnings. We consider it fair, because it does not apply to any real (deposited) funds, only to free money, which were granted as a bonus by the casino. In your case, casino, instead of confiscating your winnings, has decided to let you finish remaining wagering with your recent winnings. For us, it is the better case, than the confiscation, because you still have the chance to win. Please, let me know what you think and if you will try to wager your winnings.
Om du vill ha en detaljerad f?rklaring, v?nligen se mitt senaste meddelande ovan.
Den enklare f?rklaringen: att stapla oms?ttningskrav ?r okej enligt oss, om du vill ta ut vinster som du har nu b?r du avsluta alla oms?ttningar som du har (som ?r kvar fr?n tidigare bonusar). Du har ocks? m?jlighet att s?tta in och ta den nya bonusen (i s? fall kommer du att ha oms?ttningskrav endast f?r den nya bonusen), men om jag f?rst?r det r?tt kommer dina gamla vinster att konfiskeras, men jag ?r inte s?ker p? det del. Sammanfattningsvis, f?r att ta ut vinster du har nu m?ste du slutf?ra oms?ttningen som du har kvar p? ditt konto. Om du har fler fr?gor, tveka inte att fr?ga!
If you want detailed explanation, please, refer to my last message above.
The simpler explanation: stacking wagering requirements is okay according to us, if you want to withdraw winnings that you have now, you should finish all wagering that you have (which is left from previous bonuses). Also, you have the option to deposit and take the new bonus (in that case you will have wagering requirement only for the new bonus), but, if I understand correctly, your old winnings will be confiscated, but I am not sure about that part. In conclusion, to withdraw winnings you have now, you must finish wagering you have left in your account. If you have any more questions, do not hesitate to ask!
Tja, med tanke p? att spelaren inte har n?gra fler inv?ndningar och vi har f?tt veta att klagom?let har g?llt den regel som vi anser vara r?ttvis, har jag inget annat val ?n att avsl? detta klagom?l.
Jag skulle vilja tacka greennabet777 f?r deras t?lamod och f?rst?else och Galactic Wins-representanten f?r deras detaljerade f?rklaring och hj?lp.
Well, given that the player does not have any more objections and we have learnt that the complaint has been regarding the rule that we consider fair, I have no other choice, but to reject this complaint.
I would like to thank greennabet777 for their patience and understanding and Galactic Wins Representative for their detailed explanation and help.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
