Hi!

Sent in all required documents but this is the answer i get from the casino. And You don't have adress on you digital bank statement. This is typical f?r curacao casinos not paying out your winnings. I sent:

Drivelicense back an front

Selfie with my driver license

Utility bill with home adress

Pdf bank statement with Iban and Bic and my name on it

Credit card and covered the figures .

I did sign up because they had great scores at Casino Guru. Can you please help me with this? All the best Shine

Mail from Gamble Zen

We inform you that in order to withdraw your funds quickly and efficiently, we ask you to send us the following documents and information:

- A bank statement Xxxxxxxxx (not older than 3 months) containing the following information:

Detailed address of beneficiary (postal code, street, city, country)

* Please send a bank statement (not older than 3 months) from account Xxxxxxxxx showing your full address and full name, BIC, IBAN.

We assure you that your personal information and any payment information are governed by our reliable data protection system. Please send the list of documents to [email protected] and write down your login as the email subject.

If you have any questions, we will be happy to help you by Live Chat or Email. [email protected]

Dear shine0909,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Is the missing address on the bank statement the only obstacle between you and your winnings?
• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello and thanks for the quick response. Unfortunately, I have experienced this before with the Alta core group, they delay the payments and you can also only make a withdrawal of 500 euros at a time.

Below are answers to your questions ??

Is the missing address on the bank statement the only obstacle between you and your winnings?

Yes, I have sent everything from my bank where you can also see the social security number and the deposits to the casino.

Have also sent a mon electricity bill with the address.

Have you made any successful withdrawals before?

No

Did you collect your winnings with or without an active bonus?

Haven't had any positive bonus

Warm greetings Shine

Hej och tack f?r snabb ?terkoppling. Tyv?rr har jag varit med om detta tidigare n?r det g?ller gruppen Alta core, dom drar ut p? betalningarna och u kan dessutom bara g?ra ett uttag om 500 euro per g?ng.

Nedan kommer svar p? dina fr?gor ??

?r den saknade adressen p? kontoutdraget det enda hindret mellan dig och dina vinster?

Ja har skickat allt fr?n min bank d?r man ?ven kan se personnummer samt ins?ttningaran till casinot.

Har ?ven skickat mon elr?kning med adressen.

Har du gjort n?gra framg?ngsrika uttag tidigare?

Nej

Samlade du dina vinster med eller utan en aktiv bonus?

Har inte haft n?gon kativ bonus

Varma h?lsningar Shine

Hi, there is no idea that Fr?sak would get money from ALta, so I played birt them instead, but the lesson is don't play at all at this company, there is no chance to get your winnings out, you have to argue for months.

Thanks Casino guru de casino now usually recommend burakr was good but Alt vores casinos are just problems

Hej det ?ringen ide att fr?sak f? pengar fr?n ALta vore s? jag spelade birt dom ist?llet men l?rdom spela inte ?verhuvdtaget p? detta bolag finns inte en chans att f? ut dina vinstpengar du m?ste br?ka i m?nader .

Tack Casino guru de casino nu brukar rekomndera burakr var bra men Alt vores casinon ?r bara problem

Dear shine0909, thank you for the information provided. Do you need any further assistance?

PLEASE DONT RECOMMEND Altacore N.V. alwyas huge problem with KYC

Thank you for helping out

Shine

Due to the aforementioned reasons, this complaint will now be rejected. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.