Hall?,
Jag skickar in klagom?let men har inte s? mycket f?rtroende f?r att n?got kan komma att ?ndras. Jag ?r inte s? ny med kasinon och det h?r ser definitivt ut som ett bluffcasino. Jag hoppas dock att casinot f?r ett d?ligt betyg och att f?rre kommer att f?rlora sina pengar p? detta casino.
S? jag gjorde en ins?ttning och fick en bonus p? 200%, jag f?rlorade allt, bonusen avbr?ts, mitt saldo var 0, s? jag best?mde mig f?r att g?ra en ny ins?ttning. Det fanns ingen bonus tillg?nglig s? jag spelade utan bonusen och lyckades vinna. Jag gjorde ett uttag (f?rresten, kontot har verifierats d? du inte kan beg?ra ett uttag f?rr?n det ?r verifierat) p? 0,28:e och under transaktionerna markerades det som "skapat". Inget h?nde p? ett par dagar, s? jag gick p? chatten f?r att fr?ga hur l?ng tid uttagen tar. Ingen svarade. Jag f?rs?kte igen efter en timme eller tv?, ?terigen ingen svarade. Efter 3 dagar tror jag att jag loggade in och s?g att uttaget avvisades och det stod att jag m?ste satsa ytterligare 13344 usd. Men jag gjorde en ins?ttning utan bonus och jag hade inga aktiva bonusar. Jag gick p? chatten men ingen svarade. De har en m?jlighet att sms:a via telegram s? jag provade detta dagen efter. Jag hade dock redan l?st ett av klagom?len p? casinoguru d?r spelaren skrev att casinot l?ste Telegram-meddelanden men inte svarar. S? jag best?mde mig f?r att inte fr?ga n?got ang?ende uttaget utan skrev ist?llet helt enkelt att jag hade en fr?ga ang?ende casinot. Jag fick svar n?sta minut. Sedan fr?gade jag om mitt avvisade uttag. ?terigen efter en minut fick jag fr?gan vad jag hade f?r anv?ndarnamn. Efter att jag gav mitt anv?ndarnamn slutade de svara. Jag skickade ett par meddelanden men inget svar.
Hello,
I am submitting the complaint but do not have a lot of trust that something might be changed. I am not that new with the casinos and this one definitely looks like a scam casino. However, I hope the casino will get a bad rating and less people will lose their money with this casino.
So I made a deposit and received a bonus of 200%, I lost everything, the bonus was cancelled, my balance was 0, so I decided to make another deposit. There was no bonus available so I played without the bonus and managed to win. I made a withdrawal (by the way, the account has been verified as you cannot request a withdrawal until it is verified) of 0.28eth and under the transactions it was marked as "created". Nothing happened for couple of days, so I went on the chat to ask how long do the withdrawals take. Nobody replied. I tried again after an hour or two, again nobody replied. After 3 days I think I logged in and saw that the withdrawal was declined and it said that I need to wager additional 13344 usd. But I made a deposit without bonus and I had no bonuses active. I went on the chat but nobody replied. They have an option of texting via telegram so I tried this the next day. However, I already had read one of the complaints on casino guru where the player wrote that the casino read Telegram messages but do not reply. So I decided not to ask anything regarding the withdrawal but instead simply wrote that I had a question regarding the casino. I was replied the next minute. Then I asked about my declined withdrawal. Again after a minute I was asked what was my username. After I gave my username they stopped replying. I sent couple of messages but no response.
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