Hello, I wanted to deposit 40€ to try out this new casino.

It's been 3 days since I deposited with EzeeWallet, Giropay, which usually processes as quickly as an immediate transfer.

I'm only getting responses from bots, support is ignoring me, and I cannot even send the required documents from my smartphone because I would have to change formats (from JPG to PDF), which is something I've never experienced before.

Hallo, ich habe 40€ einzahlen wollen um diese neue Casino mal auszuprobieren.

Es ist mittlerweile 3 Tage her dass ich mit EzeeWallet eingezahlt habe, Giropay, also geht eigentlich immer genauso schnell wie Sofort überweisung.

Mir antworten nur Bots, Support ignoriert mich und Dokumente die verlangt werden kann ich per Smartphone nicht ein mal schicken, weil ich Formate ?ndern müsste. (Von JPG auf PDF ) was ich auch noch nie erlebt hab.

Dear dukanovicmarko02,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to [email protected].

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

Dear dukanovicmarko02,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, the money still hasn't arrived. I contacted EzeeWallet and they said the money had already arrived at the casino's account. Lucky7even are scammers.

Hallo, das Geld ist bis jetzt immernoch nicht angekommen. Ich habe EzeeWallet kontaktiert und sie haben gesagt, dass das Geld l?ngst beim Konto des Casinos angekommen sei. Lucky7even sind Betrüger.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to [email protected].

Hello, yes was my first. What exactly do you mean by proof of payment, from the bank or Ezewallet?

Hallo, ja war meine erste. Was genau meinen sie mit zahlungs Beleg, von der Bank oder Ezewallet?

Thank you for the payment receipt. I completely empathize with your frustration, dukanovicmarko02. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 12 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

Hey, I just think it's weird. Ezeewallet and my bank have confirmed to me that the money has already been processed by them, so they undoubtedly have it and there is no need to look for it.. I've heard many times that these are scammers, which has definitely turned out to be the case. The support consists of bots that always send the same automatic mails, asking for things and screenshots that are impossible. Pure scam

Hey, ich finde es nur Skurril. Ezeewallet und meine Bank haben mir best?tigt dass das Geld l?ngst verarbeitet bei denen ankam, also die haben es zweifellos und es gibt da nichts zu suchen.. Ich habe schon oft geh?rt dass diese Betrüger sind, Was sich auch aufjedenfall raus gestellt hat. Der Support besteht aus bots, die immer die gleichen automatischen Mails schicken, nach Sachen und Screenshots fragen, die unm?glich sind. Reine Betrügerei

Thank you very much, dukanovicmarko02, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you dukanovicmarko02 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lucky7even Casino for their help in resolving this complaint. We would like to know what happened to the deposit.

Thank you!

Dear dukanovicmarko02, we have been in contact with the casino and received evidence that the funds were not received on their end. They have contacted the payment provider and are waiting for a statement. I will update you with any further developments.

Hello, I received the money. This case and the case about 7Bit Casino have been resolved. Only Yoju Casino didn't respond to any of my emails and neither did the money arrive.

Hallo, das Geld habe ich erhalten. Dieser Fall und der Fall über das 7Bit Casino haben sich gekl?rt. Nur das Yoju Casino hat auf keiner meiner Emails geantwortet und weder ist das Geld angekommen.

Dear dukanovicmarko02,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter