K?ra Lulule,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du har problem med de blockerade uttagen och den ovanliga beg?ran om kortverifiering.
F?r att b?ttre f?rst? och hantera din situation, kan du f?rtydliga f?ljande:
- N?r exakt beg?rde casinot f?rst kortverifieringen f?r Mastercard som slutar p? 5495?
- Har du n?gonsin anv?nt Apple Pay med det h?r casinot, och i s? fall, kan du dela med dig av bevis p? dessa transaktioner (som kontoutdrag som visar ins?ttningar gjorda till casinot)?
- Har casinot gett n?gon skriftlig f?rklaring till varf?r just detta kort ?r kopplat till ditt konto?
- Har du kontaktat din bank eller kortutgivare om det h?r problemet, och i s? fall, vad r?dde de dig att g?ra f?rutom att eskalera ?rendet?
Om du har ytterligare e-postmeddelanden eller sk?rmdumpar fr?n din kommunikation med casinot som kan hj?lpa till att klarg?ra detta, f?r du g?rna vidarebefordra dem direkt till mig p? [email protected] .
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton. Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear Lulule,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’re facing with the blocked withdrawals and the unusual card verification request.
To better understand and address your situation, could you please clarify the following:
- When exactly did the casino first request the card verification for the Mastercard ending in 5495?
- Have you ever used Apple Pay with this casino, and if so, can you share any proof of those transactions (like bank statements showing deposits made to the casino)?
- Did the casino provide any written explanation for why this particular card is linked to your account?
- Have you contacted your bank or card issuer about this issue, and if yes, what did they advise apart from escalating the matter?
If you have any additional emails or screenshots of your communication with the casino that might help clarify this, please feel free to forward them to me directly at [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Automatiskt ?versatt: