K?ra Vicky67ka,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du hade en negativ upplevelse med MolCasino.
L?t mig f? st?lla n?gra fr?gor s? att jag kan f?rst? situationen b?ttre.
- ?r ditt konto tillg?ngligt f?r dig? Kan du logga in?
- Har du klarat kontoverifieringen p? casinot?
- Har du samlat ihop dina vinster med hj?lp av en bonus?
- Kan du dela med dig av din kommunikation med casinot ang?ende uttaget f?r att st?dja ditt klagom?l? Skicka e-postmeddelanden eller chattranskript till min e-postadress p? [email protected] eller posta sk?rmdumpar h?r
Jag hoppas att vi kan hj?lpa dig att l?sa detta problem s? snart som m?jligt. Tack s? mycket p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Tomas
Dear Vicky67ka,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MolCasino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account accessible to you? Can you log in?
- Have you passed account verification in the casino?
- Have you accumulated your winnings with the help of a bonus?
- Could you please share with me your communication with the casino regarding the cashout to support your complaint? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Redigerad av en administrat?r p? Casino Guru
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