Din anv?ndning av v?ra webbplatser/tj?nster utg?r ditt samtycke till v?ra cookies.L?s merGodk?nn
HemKlagom?lNineCasino - Spelarens konto har st?ngts utan f?rklaring.
NineCasino - Spelarens konto har st?ngts utan f?rklaring.
Automatiskt ?versatt:
Belopp:
800 €
NineCasino
S?kerhetsindex:V?ldigt h?gt
S?kerhetsindex
I enlighet med v?r granskningsmetodik har vi ber?knat casinots s?kerhetsindex baserat p? ?ver 20 faktorer, inklusive casinots ekonomi, sk?ligheten hos villkoren, spelarklagom?l och annat. Ju h?gre s?kerhetsindex, desto troligare ?r det att du f?r ut dina vinster utan n?gra problem.
The player from Albania faced difficulties withdrawing his winnings of over 800 euros from Nine Casino, as his account had been closed without explanation. Despite verifying his cards and providing identification, he received an email stating his account closure, leaving him uncertain about the status of his funds. After extensive communication and multiple verification requests, the casino ultimately processed his refund manually. The issue was resolved, and the player confirmed receipt of his funds, expressing gratitude for the support provided by the Complaints Team.
Spelaren fr?n Albanien hade sv?righeter att ta ut sina vinster p? ?ver 800 euro fr?n Nine Casino, eftersom hans konto hade st?ngts utan f?rklaring. Trots att han verifierat sina kort och uppgivit legitimation fick han ett e-postmeddelande om att hans konto st?ngdes, vilket gjorde honom os?ker p? statusen f?r hans pengar. Efter omfattande kommunikation och flera verifieringsf?rfr?gningar, behandlade kasinot slutligen hans ?terbetalning manuellt. Problemet l?stes och spelaren bekr?ftade mottagandet av sina pengar och uttryckte tacksamhet f?r st?det fr?n klagom?lsteamet.
Jag ?r en vanlig spelare p? nine casino sedan m?nga ?r tillbaka. Allt var bra tills jag lyckades vinna mer ?n 800 euro. Jag f?rs?kte g?ra uttag via bank?verf?ring och det avvisades alltid. Efter att ha bett att verifiera mina kort som jag har anv?nt f?r att s?tta in och allt gick bra. Mina kort var verifierade. Efter det utan n?gon anledning bad de mig att verifiera mitt ID igen. Jag kunde inte verifiera det online eftersom det inte l?ngre finns mitt land jag skickade dem via e-post. F?rst bad de om en selfie utan ID eftersom jag har skickat en selfie med ID. Jag skickade igen mitt ID och min selfie utan ID. De sa ?t mig att ladda upp dem online. Jag f?rklarar att jag inte kan ladda upp dem online och jag skickar dem via e-post eftersom onlinesupporten sa till mig detta. Efter det fick jag precis ett mail om att mitt konto var st?ngt. Jag ser h?r att detta ?r en praxis f?r nio kasinon att inte betala n?gra uttag. De gav ingen f?rklaring till varf?r de st?ngde mitt konto och vad som h?nder med de funderingar jag hade p? mitt konto. Jag hade d?r 800 Euro. Jag vet fortfarande inte vad som kommer att h?nda med fynden jag hade p? mitt konto. Det ser ut som att de vill ha ut pengar l?ngre. Kanske tar de ut 50-100 euro. Var f?rsiktiga killar med detta casino. S?kerhet f?r spelare ?r det f?rsta i onlinekasinon. De vill bara ha dina pengar, n?r ?r det dags att ta ut s? allt blir sv?rt eller l?t s?ga om?jligt. Om de vill st?nga mitt konto ?n v?lkommen men varf?r beh?lla de fou ds jag spelade med kontanter. Jag har f?rlorat d?r de senaste 3-4 m?naderna och har varit regelbunden ins?ttare. Nu sa de till mig att de kommer att kontakta via e-post, eftersom jag fortfarande inte har n?gon f?rklaring.
I am a regular player at nine casino since many years. Everything was fine till I manage to win more than 800 euro. I tried to withdraw via bank transfer and it always was declined. After asking to verify my cards that I have used to deposit and everything went well. My cards where verified. After it without any reason they asked me to verify my ID again. I could not verify it online as there is not anymore my country I sent them via email. First they asked for a selfie without ID because I have sent a selfie with ID. I sent again my ID and my selfie without ID. They told me to upload them online. I explain that I cant upload them online and I am sending them via mail because the online support told me this. After it I just got an email that my account was closed. I see here that this is a practice of nine casino to not pay any cashout. They did not give any explanation whey they closed my account and what happen to the founds I had in my account. I had there 800 Euro. I still dont know what will happen with the founds I had in my account. It lloks like they want cash out money anymore. Maybe they cashout 50-100 euro. Be carefull guys with this casino. Safety for players is first thing in online casinos. They just want your money, when is time to cashout than everything become difficult or let say impossible. If they want to close my account than welcome but why to keep the fou ds I played with cash. I have lost there the last 3-4 months and have been regular depositor. Now they told me they will contact via email, coz I still dont have any explanation.
Tack s? mycket f?r att du skickade ditt klagom?l. Jag ?r ledsen att h?ra om ditt problem. Till?t mig att st?lla n?gra fr?gor till dig s? att jag kan f?rst? hela situationen.
Kan du ber?tta hur l?nge sedan du registrerade ditt konto och om du har slutf?rt kontoverifieringen framg?ngsrikt?
Vilka spel har du spelat (live casinospel, slots eller sportvadslagning)?
Samlades dina vinster med eller utan en aktiv bonus, tack?
Om det finns n?gon relevant kommunikation, v?nligen vidarebefordra den till [email protected] .
Jag hoppas att vi kommer att kunna hj?lpa dig att l?sa problemet s? snart som m?jligt. Tack p? f?rhand f?r ditt svar.
Med v?nlig h?lsning,
Petronela
P? grund av den ?kade m?ngden klagom?l under den h?r tiden p? ?ret ber vi dig att ha t?lamod medan vi v?ntar p? v?ra svar. Vi str?var efter att publicera varje klagom?l inom 48 timmar efter inl?mnandet men reserverar upp till 7 dagar f?r att svara p? eventuella efterf?ljande kommentarer. T?nk ocks? p? att det kan ta lite l?ngre tid f?r ditt klagom?l att tilldelas en l?sare, eftersom vi f?r n?rvarande hanterar ?ver 900 klagom?l.
Din f?rst?else ?r mycket uppskattad. ?nskar dig en h?rlig semester, s? ?terkommer vi till dig s? snart som m?jligt.
Dear Klajdi83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
Which games you’ve been playing (live casino games, slots, or sports betting)?
Were your winnings accumulated with or without an active bonus, please?
If there’s any relevant communication, please forward it to [email protected].
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Tack s? mycket f?r att du delar all relevant kommunikation med mig. Jag uppskattar verkligen den tid och anstr?ngning du har tagit f?r att tillhandah?lla dessa uppgifter.
Jag f?rst?r hur frustrerande det m?ste vara att st?ta p? det h?r problemet, s?rskilt efter att ha kunnat anv?nda ditt konto s? l?nge. Enligt vad jag har kommit fram till har kasinot citerat Albanien som ett begr?nsat land, och n?r jag f?rs?kte skapa ett konto fr?n en albansk IP-adress, blockerades jag verkligen under registreringsprocessen.
Kan du hj?lpa mig att f?rst? lite mer om din upplevelse?
N?r du registrerade ditt konto 2021, st?tte du p? n?gra restriktioner eller varningar om att Albanien ?r ett begr?nsat land?
Har du tidigare gjort framg?ngsrika uttag utan problem? Om s? ?r fallet, kan du ber?tta hur processen gick till?
Har kasinots villkor eller policyer g?llande l?nder med begr?nsningar ?ndrats sedan du skapade ditt konto?
Dessa detaljer kommer att vara till stor hj?lp f?r att f?rst? ditt ?rende b?ttre och avg?ra hur vi kan hj?lpa dig vidare.
Jag hoppas verkligen att vi kan arbeta f?r att l?sa detta ?t dig. Tveka inte att dela med dig av n?got annat du k?nner kan vara relevant.
Tack p? f?rhand.
Hi Klajdi83,
Thank you so much for sharing all the relevant communication with me. I truly appreciate the time and effort you’ve taken to provide these details.
I understand how frustrating it must be to encounter this issue, especially after being able to use your account for so long. From what I’ve gathered, the casino has cited Albania as a restricted country, and when I attempted to create an account from an Albanian IP address, I was indeed blocked during the registration process.
Could you please help me understand a bit more about your experience?
When you registered your account back in 2021, did you encounter any restrictions or warnings about Albania being a restricted country?
Have you previously made successful withdrawals without any issues? If so, could you share how the process went?
Have the casino’s terms or policies regarding restricted countries changed since you created your account?
These details will be very helpful in understanding your case better and determining how we can assist you further.
I truly hope we can work towards resolving this for you. Please don’t hesitate to share anything else you feel might be relevant.
N?r jag registrerade mitt konto hade jag inga problem. Jag verifierade det och b?rjade spela. Jag fick ingen varning ang?ende min landsbegr?nsning.
Jag har gjort ins?ttningar och uttag utan dr?jsm?l fram till nu. N?gon g?ng blev jag tillfr?gad om extra verifiering men alltid har de betalat efter verifiering.
Jag ?r inte s?ker p? n?r de ?ndrar villkoren f?r Albanien eftersom jag inte fick n?gra varningar eller nyheter om denna f?r?ndring. Jag har gjort ins?ttningar med mitt albanska kredit- och betalkort utan problem. De verifierade till och med mina albanska kort f?r n?gra veckor sedan. Problemet b?rjade n?r de bad om att verifiera mitt ID igen och de tryckte p? f?r att verifiera det online d?r jag inte kan g?ra l?ngre eftersom landet inte ?r listat l?ngre.
Som ni vet fr?n senaste e-postmeddelanden ?ppnar de mitt konto igen f?r att ta ut pengarna och sedan st?nga kontot men de forts?tter att be om onlineverifiering av mitt ID. Jag f?rklarar f?r dem igen att jag inte kan g?ra det l?ngre online s? f?r att jag ska kunna dra mig tillbaka eller s? m?ste de ta bort online-ID-verifieringen eller s? m?ste de skicka fynden manuellt. Jag v?ntar fortfarande fr?n deras relevanta avdelning f?r att f? ett svar.
Mina fr?gor till ninecasino ?r: Varf?r de accepterar ins?ttningar fr?n ett begr?nsat land. Det b?r begr?nsas ?ven f?r ins?ttningar.
Jag kommer att meddela dig om jag f?r svar fr?n dem hur man drar sig tillbaka nu.
Deae Petronela,
When I registered my account I did not have any problem. I verified it and start playing. I did not receive any waring regarding my country restriction.
I have been depositing and withdrawing without any delay till this time. Sometime I was asked for extra verification but always they have paid after verification.
I am not sure when they change the terms and conditiona regarding Albania coz I did not receive any warnings or news about this change. I have been depositing with my Albanian Credit and Debit Card without any problem. They even verified my Albanian Cards few weeks ago. The problem started when they asked to verify again my ID and they push to verify it online where I can not do anymore as country is not listed anymore.
As you know from last emails they reopen my account to cash out the founds and than close the account but they keep asking for online verification of my ID. I explain to them again that I cant do it anymore online so for me to be able to withdraw or they have to remove the online id verification or they have to send the founds manually. I am still waiting from their relevant department to have an answare.
My questions to ninecasino is: Why they accept deposits from a restricted country. It should be restricted also for deposits.
I will let you know if I get an response from them how to withdraw now.
Tack s? mycket, Klajdi83, f?r att du tillhandah?llit all n?dv?ndig information. Jag kommer nu att ?verf?ra ditt klagom?l till min kollega, Katarina ( [email protected] ), som kommer att hj?lpa dig. Jag ?nskar dig lycka till och hoppas att ditt problem ?r l?st till din bel?tenhet inom en snar framtid.
Thank you very much, Klajdi83, for providing all the necessary information. I will now transfer your complaint to my colleague, Katarina ([email protected]), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.
Tack f?r att du uppm?rksammade denna fr?ga. Vi ?r glada ?ver att arbeta f?r att l?sa detta ?rende f?r b?da parters b?sta.
Vi kan bekr?fta att spelaren kunde komma ?t sitt konto och skapa en uttagsbeg?ran 2024-12-30 kl. 06:50:02 UTC som f?r n?rvarande behandlas av v?rt team, n?r uttaget ?r framg?ngsrikt kommer kontot att st?ngas pr. administrativt beslut.
Tack f?r ditt t?lamod och din f?rst?else. Meddela oss om du har ytterligare fr?gor.
Med v?nlig h?lsning,
NineCasino
Hello!
Thank you for bringing this matter to our attention. We are happy to work toward resolving this matter for the good of both parties.
We can confirm that the player was able to access his account and create a withdrawal request on 2024-12-30 at 06:50:02 UTC which is currently being processed by our team, once the withdrawal is successful the account will be closed per administrative decision.
Thank you for your patience and understanding. Let us know if you have any further questions.
K?ra Catarina, jag har f?rs?kt ta ut tv? g?nger via bank?verf?ring men det har avbrutits p? grund av mystiska tekniska problem.
B?sta NineCasino mitt land ?r i SEPA (Single Euro Payment Area). De albanska bankkontona kan skicka och ta emot pengar som ett EU-land. Kan du ber?tta f?r mig vad det ?r f?r trchnical problem du har n?r du skickar pengarna? Jag fr?gar det via mail men f?r aldrig n?got svar.
Jag kan inte anv?nda en alternativ metod eftersom jag inte l?ngre anv?nder Neteller och Skrill sedan m?nga ?r och jag skickar dig redan ett bevis p? det.
Du har tagit bort Jeton eller MiFinity fr?n mitt konto som betalningsmetoder.
Jag f?rs?kte ta ut via krypto men du sa till mig att det inte var m?jligt ?ven om jag gjorde ins?ttning via krypto efter f?rslag fr?n din support online.
Jag provade ocks? mh Payers bankkonto som ligger i Dublin. Du tackar ocks? nej till det av tekniska sk?l.
Kan du ber?tta f?r mig hur jag ska dra mig tillbaka med en alternativ metod n?r jag inte har n?gon m?jlighet till en alternativ metod?
Dear Catarina, I have tried to withdraw twice via bank transfer but it have been canceled for misterious technical problems.
Dear NineCasino my country is in SEPA (Single Euro Payment Area). The albanian bank accounts can send and receive money like an EU country. Can you tell me what is the trchnical problem you are having when you send the money? I am asking it via mail but never getting an answare.
I can not use an alternative method coz I dont use anymore Neteller and Skrill since many years and I already send you a prove of it.
You have removed Jeton or MiFinity from my account as a payment methods.
I tried to withdraw via crypto but you told me is not possible even I deposited via crypto after suggestion of your support online.
I tried also the bank account of mh Payer that is situated in Dublin. You decline also that for technical reason.
Can you tell me how should I withdraw with an alternative method when I do not have any possibility for an alternative method?
Jag har Jeton eller Mifinity. Du b?r l?gga till denna alternativa metod p? mitt konto f?r att kunna g?ra uttag. Jag fr?gar detta ocks? via onlinesupport och via e-post men hittills inget svar.
Med alternativa Metoder jag redan har vill jag kunna dra mig ur.
Dear NineCasino,
I have Jeton or Mifinity. You should add this alternative method into my account to be able to withdraw. I am asking this also via online support and via emails but till now no answare.
With alternative Methods I already have, I want be able to withdraw.
Vi har beslutat att ?terbetala pengarna manuellt s? att detta kan l?sas s? snart som m?jligt. Kan du kontrollera dina e-postmeddelanden och ge den beg?rda informationen?
We have decided to refund the funds manually so this can be resolved as soon as possible. Can you please check your emails and provide the requested information?
Vi vill informera dig om att vi har f?rl?ngt tidsramen med 7 dagar d? Katarina, som hanterar ditt ?rende, ?r p? semester. F?rl?ngningen ?r n?dv?ndig d? det ?r Katarina som har b?st koll p? detaljerna i din situation och som st?r f?r den direkta kommunikationen med casinot. Vi kan f?rs?kra dig om att Katarina kommer att kontakta dig s? snart som m?jligt.
Tack f?r din f?rst?else och ditt fortsatta t?lamod.
V?nliga h?lsningar, Casino Guru
Hello Klajdi83,
We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
kan du ge en uppdatering ang?ende betalningen av Klajdi83s vinster? Kr?vs det n?gon ytterligare information eller hj?lp fr?n spelaren?
Dear NineCasino,
could you please provide an update regarding the payment of Klajdi83's winnings? Is there any additional information or assistance required from the player?
Onsdagen den 15 januari 2025 kl. 22:11 (UTC) ger spelaren ytterligare information om bankkontot som ?terbetalningen kommer att skickas till, v?rt team arbetar f?r n?rvarande med att behandla ?terbetalningen till det nya bankkontot. N?r de ?r klara kommer vi att uppdatera dig omedelbart.
Tack f?r att du ?r s? t?lmodig och samarbetsvillig. L?t oss veta om du har n?gra andra fr?gor under tiden.
Med v?nlig h?lsning,
NineCasino
Dear all,
On Wed, Jan 15, 2025, at 10:11 PM (UTC), the player provide further information for the bank account to which the refund will be sent, our team is currently working on processing the refund to the new bank account. Once they are done we will update you immediately.
Thank you for being so patient and cooperative. Let us know if you have any other questions in the meantime.
?ntligen fick jag betalt. Det tog n?stan 2 m?nader och m?nga timmar i onlinechatt, e-postsupport med ninecasino. G?r igenom verifiering efter verifiering
Och jag ?r verkligen tacksam f?r ditt st?d Guru. Utan er tror jag att det skulle ha tagit en evighet att slutf?ra.
K?ra NineCasino, du kan nu st?nga mitt konto.
Finally I got paid. It took almost 2 months and many hours in online chat, email support with ninecasino. Going though verification after verification
And I am really thenkfull to your support Guru. Without you I think it would have take an eternity to finalise.
Vi ?r glada att h?ra att ditt problem har l?sts och vi kommer att markera klagom?let som "l?st" i v?rt system. Tack f?r ditt samarbete och bekr?ftelse. Vi hoppas att de f?rslag och f?rklaringar vi gav var till hj?lp f?r att navigera i problemet. Om du st?ter p? n?gra ytterligare problem med detta eller n?got annat kasino i framtiden, tveka inte att kontakta v?rt Center f?r l?sning av klagom?l. Vi finns alltid h?r f?r att hj?lpa till.
Som ni vet tar vi inte betalt f?r v?ra tj?nster, och vi accepterar inte heller n?gra dricks. Men om du kunde ta en stund att dela din upplevelse av v?ra tj?nster p? Trustpilothttps://www.trustpilot.com/evaluate/www.kpvfaw.com , skulle det vara mycket uppskattat. Din ?rliga recension och alla f?rslag f?r att f?rb?ttra v?r process f?r l?sning av klagom?l och medling skulle vara ov?rderlig. Din feedback kan ocks? vara till hj?lp f?r andra som funderar p? att kontakta oss f?r hj?lp med onlinekasinorelaterade problem.
Tack p? f?rhand f?r din tid.
Med v?nlig h?lsning,
Katarina
www.kpvfaw.com
Dear Klajdi83,
We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.
As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/www.kpvfaw.com, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.
www.kpvfaw.com ?r en oberoende k?lla till information om onlinecasinon och onlinecasinospel, som inte kontrolleras av n?gon speloperat?r eller n?gra andra institutioner. Alla v?ra recensioner och guider skapas med st?rsta objektivitet och ?rlighet, efter b?sta k?nnedom och bed?mning av medlemmarna i v?rt oberoende expertteam. De ?r emellertid endast avsedda som informationsunderlag och ska varken tolkas som, eller anses vara, r?dgivning i juridisk mening. Du ska alltid sj?lv s?kerst?lla att du uppfyller alla r?ttsliga skyldigheter innan du spelar p? ett utvalt casino.
