B?sta callumwoody123,
Efter en omfattande granskning av din aktivitet bekr?ftades det att du aldrig har mailat v?r supportavdelning med en beg?ran om st?ngning. Den 6 april kontaktade du livechatten med en beg?ran om att st?nga ditt konto specifikt f?r att du inte fick det ?nskade antalet bonusar . ?ven om du blev instruerad av v?r livechattrepresentant om behovet av att kontakta v?r supporte-post f?r att kunna behandla st?ngningsf?rfr?gan, har du v?grat att samarbeta, med angivande av ett spelberoende.
Enligt Rollinos T&C:s :
10.1. Anv?ndaren kan n?r som helst st?nga sitt konto genom att kontakta kundsupport. St?ngningen av ett konto kan ta upp till tv? arbetsdagar.
Du kan vara s?ker p? att ditt konto nu har st?ngts som svar p? ditt klagom?l, i enlighet med v?ra allm?nna villkor. Du har ocks? f?tt ett e-postmeddelande fr?n v?r supportavdelning som bekr?ftar att st?ngningen ?r effektiv.
V?nliga H?lsningar,
Rollino Team
Dear callumwoody123,
Following an extensive review of your activity, it was confirmed that you've never emailed our support department with a closure request. On April 6th, you've contacted the live chat with a request to close your account specifically because you did not receive the desired number of bonuses. Although you were instructed by our live chat representative about the need to contact our support email in order to process the closure request, you've refused to cooperate, stating a gambling addiction.
As per Rollino's T&C's:
10.1. The user can close his account at any time by contacting customer support. The closure of an account may take up to two business days.
Please rest assured that in response to your complaint, your account was now closed, in accordance to our T&C's. You've also received an email from our support department, confirming the closure being effective.
Kind Regards,
Rollino Team
Automatiskt ?versatt:
