K?ra pedropmnt,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du upplevt problemet.
F?r att b?ttre f?rst? och ?tg?rda situationen, kan du ge oss lite ytterligare information? H?r ?r n?gra fr?gor som kan hj?lpa till att klarg?ra ditt problem:
- Vilken specifik kampanj eller erbjudande syftade du p? n?r du n?mnde 300% bonus?
- Kan du ange datum och tidpunkt n?r du gjorde din ins?ttning?
- Fick du n?gon bekr?ftelse eller information om bonusen efter din ins?ttning?
- Vilket svar fick du fr?n chattsupporten ang?ende bonusen?
Du kan vidarebefordra all relevant kommunikation eller st?djande bevis till [email protected] .
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Dear pedropmnt,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
To better understand and address the situation, could you please provide us with some additional information? Here are a few questions that might help clarify your issue:
- What specific promotion or offer were you referring to when you mentioned the 300% bonus?
- Can you provide the date and time when you made your deposit?
- Did you receive any confirmation or details about the bonus after your deposit?
- What was the response you received from the chat support regarding the bonus?
You can forward any relevant communication or supporting evidence to [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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