K?ra k?rsb?r,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag ?r ledsen att h?ra om dina konfiskerade vinster.
Kan du ber?tta vilken exakt bonus du har spelat? Vidarebefordra dess specifika l?nk, bonusnamn eller aktiveringskoden. T?nk p? att din bonus ?r aktiv tills du g?r en beg?ran om uttag. d?rf?r m?ste alla bonusregler f?ljas.
Vi skulle vilja se kasinon implementera system som skulle hindra spelare fr?n att satsa p? begr?nsade spel, men tyv?rr ?r detta inte en standardpraxis ?n.
Tack p? f?rhand f?r ditt svar. Jag hoppas att vi kan hj?lpa dig att l?sa detta ?rende s? snart som m?jligt.
V?nliga h?lsningar,
Petronela
Dear Cherry,
Thank you very much for submitting your complaint. I’m sorry to hear about your confiscated winnings.
Could you please advise which exact bonus you have played? Please forward its specific link, bonus name or the activation code. Please understand that until you place a request for a withdrawal your bonus is active; hence, all the bonus rules must be followed.
We would like to see casinos implementing systems that would prevent players from placing bets on restricted games, but, unfortunately, this is not a standard practice yet.
Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
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