K?ra Ana07,
Tack s? mycket f?r att du skickade in ditt klagom?l. Jag beklagar att du upplevde problemen med din ins?ttning och att pengarna saknades p? ditt konto.
F?r att vi ska kunna unders?ka den h?r fr?gan ordentligt, kan ni f?rtydliga n?gra punkter f?r oss:
- Kan du bekr?fta det exakta datumet och den ungef?rliga tidpunkten d? du gjorde ins?ttningen p? 45 € som inte syntes p? ditt casinosaldo?
- Har du redan skickat bevis p? denna banktransaktion (till exempel ett kontoutdrag eller en betalningsbekr?ftelse) till casinot? Om ja, svarade de?
- Ang?ende de 2 000 euro som f?rsvann, fick du n?gon detaljerad transaktionshistorik eller spelloggar fr?n casinots supportteam som visar hur dessa medel anv?ndes? Om s? ?r fallet, kan du dela dessa med oss?
- Har du noterat n?gra andra oegentligheter eller misst?nkta aktiviteter p? ditt konto nyligen?
Om du har n?gra relevanta sk?rmdumpar, betalningskvitton eller kommunikation med casinot om den h?r situationen, f?r du g?rna vidarebefordra dem till mig p? [email protected] .
Ditt samarbete med att tillhandah?lla dessa uppgifter kommer att hj?lpa oss att unders?ka och arbeta mot en l?sning.
Jag hoppas att vi kan hj?lpa dig att l?sa det h?r problemet s? snart som m?jligt.
Tack p? f?rhand f?r ditt svar.
Med v?nliga h?lsningar,
Petronela
Observera att www.kpvfaw.com aldrig kommer att be om n?gra betalningar eller beg?ra ?tkomst till dina konton. Om n?gon p?st?r sig vara www.kpvfaw.com-personal och ber om s?dana ?tg?rder, l?mna inte ut n?gon information.
Det enda legitima s?ttet vi kan kontakta dig p? ?r via denna officiella klagom?lsplattform eller via e-postadresser som anges i din klagom?lstr?d.
Var f?rsiktig och kontakta oss direkt om du har n?gra tvivel.
Dear Ana07,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you experienced with your deposit and the missing funds in your account balance.
To help us look into this matter properly, could you please clarify a few points for us:
- Can you confirm the exact date and approximate time when you made the €45 deposit that did not appear in your casino balance?
- Have you already sent proof of this bank transaction (for example, a bank statement or payment confirmation) to the casino? If yes, did they respond?
- Regarding the €2,000 that went missing, did you receive any detailed transaction history or game logs from the casino’s support team showing how these funds were used? If so, could you please share these with us?
- Have you noticed any other irregularities or suspicious activities on your account recently?
If you have any relevant screenshots, payment receipts, or communication with the casino about this situation, please feel free to forward them to me at [email protected].
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Please note that www.kpvfaw.com will never ask for any payments or request access to your accounts. If anyone claims to be www.kpvfaw.com personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
Automatiskt ?versatt: