I am trying to payout my money since 5 weeks already. The withdrawal is still pending. In the Live Chat Support they tell me the same thing over and over again. I will upload some attachments where they tell me the same stuff over and over again and where they even lie (for example saying it should be done by monday etc)

Dear kevgamblen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the withdrawal process at the casino.

To better understand your situation and assist you efficiently, could you please provide the following information:

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

No i havent made any succesfull withdrawals before

I have passed the KYC verification and i uploaded a picture to proof it

I accumulated 786/813 euros through a 1000x bomb on sweet bonanza without any bonus. because of my huge winning i was able to buy 160 free spins on Gates of olympus because of the "bubble points" you recieve through wagering/winning money. with these 160 free spins i could accumalate another 27 euros which led to me paying out 813 euros. 786 euros were completely bonus-less though so i must be able to pay it out.

I want to furthermore add they changed their domain. You find the website now on bubblesbet.com instead of bubblesbets.com

Thank you for your reply, kevgamblen. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to [email protected]. Alternatively, you can post it here. Thank you in advance.

also this is the latest live chat support and they still said the same thing, they have been saying this since weeks :

22:05

sagt:

any update

Emily

Emily sagt:

Hello Kevin, unfortunately, we have still not received any update from the relevant department. As soon as we receive one we'll let you know immediately.

Thank you very much, kevgamblen, for your cooperation. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello kevgamblen,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kevgamblen, 

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

Sadly, I couldn't be of more help, but bear i mind that closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.