Hi, we give casinos 14 days to resolve the KYC issue, so haven't you thought about filing a complaint ? 

As for the verification itself, did the casino tell you why they take so long and what they are verifying ? Did you also have any problems that something was not correct and you had to resend it ? 

Everything resolved my friend. The service, despite taking a long time to resolve the case, was always friendly and helpful. The casino seems serious to me!!!!

Tudo resolvido meu amigo. O atendimento, apesar de demorar na resolu??o do caso, foi sempre cordial e prestativo. O cassino me parece sério!!!!

New updates about my case: the casino, strangely enough, after verifying my account and making my first payment, decided to block my bonuses without explanation and I, obviously, requested the closure of my account.

The impression we get from this casino is that they don't accept losing money and are nervous about whoever manages to make a profit there. Anyway, life goes on.

There are many other casinos to play at!!!

Novas atualiza??es sobre meu caso: o cassino, estranhamente, após verificar minha conta e proceder meu primeiro pagamento resolveu bloquear meus b?nus sem explica??es e eu, obviamente, solicitei o fechamento de minha conta.

A impress?o que fica desse cassino é que eles n?o aceitam perder dinheiro e ficam nervosos com quem consegue sair no lucro por lá. Enfim, vida que segue.

Há muitos outros cassinos para se jogar!!!

Oh, I'm so sorry, I read the first post and when I finished the second one I can see that mixed feelings are in place. It's unfortunate when you get excluded from using the bonuses but unfortunately the casino has the right to do so. What I would be quite sorry about is that especially without some explanation because that would be quite important for me personally. 

But you got the money and, as you say, you can find another casino where it won't be the same. 

So I'll keep my fingers crossed for you. ??

I don't recommend playing there, because checking my documents in this casino takes 30 working days, it's a bad casino, although I played there for about 2-3 weeks ((((it's good that at least I don't have a large amount there, only 142 dollars!!! !DO NOT PLAY HERE

я не рекомендую ту ?грати,тому що перев?рка мо?х документ? у цьому казино 30 робочих дн?в це погане казино,хоча я ?грав там десь 2-3 тижн?((((добре що хоча б у мене там не велика сума лише 142 долара!!!!НЕ ?ГРАЙТЕ ТУТ

Hello, has your KYC lasted that long ? I'd say that's too much. What's the problem with not being able to verify your documents ? Have you thought about lodging a complaint if you can't move on ? 

they only check me for a week and said that they can extend it to 30 working days, which is a lot.

вони мене лише тиждень перев?ряють ? сказали що можуть продовжити до 30 робичих дн?в це дуже багато.

Yes, that would be for me too. We also give casinos 14 days for KYC because we believe that casinos should be able to sort out everything necessary and verify the player by then. So if it takes an unreasonable amount of time, you can contact us at any time. 

In your case, it was only a week, which doesn't seem so bad to me.

Anyway, didn't you try to play after that experience ? 

I don't want to play there anymore.

там я вже не хочу ?грати.

It is totally up to you, of course. If this experience has put you away, it is better to move on. Right?

Please reduce the rating of this casino because they are very bad.

ви цьому казино зменш?ть рейтинг бо вони дуже поган?.

It is really not possible to reduce the rating of the casino whenever someone asks for it. The whole process needs to be done before the rating can get lower or higher.???♀?

I believe that you are aware of this. Right?

If you'd like to read about it more, do so here, please. You can find there much information regarding the whole process.

I want to write a complaint about this casino.

я хочу написати скаргу на це казино.

What would that be about? What happened to you here? Last time we wrote to each other we talked about verification but I didn't catch any problem. 

Could you please tell me ? 

took my money

зняли мен? грош?

Okay, and on what basis did the casino take your money, did they tell you any reason ? 

I mean they let me withdraw money from my wallet

маю науваз? що дали мен? зняти грош? на м?й гаманець

Am I assuming correctly no issues is now troubling you at Casinoin? ??

Can't say I fully understood the whole point, so if there is anything of concern, feel free to specify it, please.

the money was paid to me, but I still did not advise anyone to play there

грош? мен? виплатили але яб всеодно не радив там н?кому ?грати

Well, thank you for sharing your opinion. Sometimes it would be nice to describe a bit more what happened to you, because it will help other players.

Anyway, why wouldn't you recommend playing at this casino ? If they paid you the money, I might be interested. ??