I chose bank transfer. ??

Ich habe die Banküberweisung gew?hlt. ??

I have played at the casino there before and all the documents have been sent and approved by them. I have withdrawn money twice and the money was in the account the next day. The amounts were of course smaller but still. Now I am a bit confused as to why it is taking so long to withdraw this time.

I wrote to them again and asked when I would receive a payment confirmation email. They replied that it would be handled manually and should arrive soon. The support team claims that they are not responsible for third parties. They do not make payments and the payment processor is responsible for that. I asked why they do not contact the payment processor and speed up the process. I was not answered and the chat window was closed! This is still very rude. And if they do not want to answer this question, it shows that something is wrong. I sincerely hope that I will not lose my money!

This can sometimes take a few days, so fine. Try to follow what I wrote and see if you get paid or if it would be wiser to open a complaint afterwards.??

I think once you are verified and have received the money from here it will only be a matter of time. 

If they use a third party payment provider, they can't speed up the process, so it just goes back to having to be patient. 

Of course, communication is important and should be up to par and they shouldn't just cut you off.

If you don't get the money, we will contact the casino.??

That's okay, but you don't get a proper answer and after 192 hours you still don't have a receipt for payment... That's unbelievable!

Das ist ja auch okay aber man bekommt keine richtige Antwort und nach 192 Stunden immer noch keinen Zahlungsbeleg…. Das gibt es doch garnicht !

I requested a withdrawal of €2,000 from NVCasino on June 9, 2025. Verification was successfully completed, and the withdrawal was marked as "successful" the same day.

Today is June 16th (six full banking days later), but the money still hasn't arrived in my account (Sparkasse).

I have already sent several messages to support, including via live chat, but no response to date.

I request proof of payment, but the casino does not respond.

I ask Casino Guru for support because I have not received my money yet and have not received any information

Ich habe am 9. Juni 2025 eine Auszahlung von 2.000?€ bei NVCasino beantragt. Die Verifizierung wurde erfolgreich abgeschlossen, und die Auszahlung wurde am selben Tag als ?erfolgt" markiert.

Heute ist der 16. Juni (also 6 volle Bankarbeitstage sp?ter), aber das Geld ist immer noch nicht auf meinem Konto (Sparkasse) eingetroffen.

Ich habe dem Support bereits mehrere Nachrichten geschickt, auch über den Live-Chat – keine Antwort bis heute.

Ich fordere einen Zahlungsnachweis (Proof of Payment), aber das Casino reagiert nicht.

Ich bitte Casino Guru um Unterstützung, da ich mein Geld bis jetzt nicht erhalten habe und keine Informationen bekomme

I understand the frustration and I would also like it to be more transparent but unless the casino itself does this it is difficult.

That is why our team will be here to assist you.

Hey, since you filed a complaint, we'll try to help, but as you could see and Dominika wrote, we give casinos 14 days to pay out the player.

I would say that if on the same day you requested a withdrawal, you were both verified and the withdrawal was marked as successful, then it's pretty good. What I noticed, however, is that you're not the only one who has the same problem.

So we'll have to be patient, but I believe that our team will assist you as much as possible.

It's strange that it was on June 9th for everyone and no one has received anything yet ??

Schon komisch das es bei allen irgendwie am 09.06 war und noch keiner was bekommen hat ??

This situation is very suspicious. There are already so many complaints and NV casino still does not deal with them. Will we ever get our money back? We are not getting any answers from anywhere.

I've been asking myself that the whole time... it can't be true that they need over a week to send one receipt ??

Das frage ich mich auch die ganze Zeit… das kann doch nicht sein das die über 1 Woche brauchen um 1 Beleg zu schicken ??

I have been writing to the support team every day and I get a response that the financial department will take a little longer and please wait. And then they say that you have to wait until your application is reviewed in the near future. What do you mean in the near future? Are they not going to pay me money? And when I ask if I will ever get my money back. There is no answer to that! They say that they have shared all the answers in front of me and end the conversation. This is very mean behavior. They only spin and ignore people. We will probably never get our money!!

The bombshell has hit me now. Suddenly I see that the money has been credited back to my account and they say that the payment was suddenly rejected even though it was listed as successfully paid out on June 9th. For the past two weeks, support has been telling me every day that the money has been sent and now suddenly it has been rejected. Who are they trying to fool?

Bei mir ist jetzt der Hammer eingetreten pl?tzlich sehe ich, dass das Geld meinem Konto wieder gutgeschrieben wurde und die sagen das die Auszahlung aufeinmal abgelehnt wurde obwohl sie am 09.06 als erfolgreich ausgezahlt dort stand…. Seid 2 Wochen sagt der Support mir jeden Tag das Geld wurde versendet und jetzt pl?tzlich doch abgelehnt …. Wen wollen die verarschen

I also had it rejected and the support team said that the money was refunded for technical reasons. Now if I apply again, the money should reach my account no later than 5 business days! I've already waited a long time and now I have to wait some more????

What should I do now???

Was soll ich jetzt tun ???

Unfortunately, we just have to wait and see what happens next?????♀?

The money was also returned to my player account today, although it has been saying for 6 days that it has been done

what should I do now ?

Should I apply again?

Bei mir wurde heute auch das Geld wieder zurück auf mein Spieler Konto gemacht obwohl jetzt 6 Tage immer da stand das es erfolgt ist

was soll ich jetzt machen ?

Soll ich erneut beantragen ?

Yes, I did it again and now it shows that the payout is in progress.

I understand that this is not what you all wanted to hear from the casino, as I see that all three of you have the same answers and all had a rejected withdrawal. If the casino has any technical problems and is trying to resolve them we will have to wait. Of course, if you have a complaint, our team will also try to help when possible. 

But did I understand correctly that you have to make a withdrawal again and this time there are no technical problems?