They casino says that the withrawal takes from 5 minutes up to 48 hours but no more then 5 working days if you withraw 499 EUR to 4999 EUR. Ive been waiting for 7 days now and the withrawal is approved and they say now the money is sent to their middle hand to pay me the money and that can take another 5 days to process? I never heard about this…

Hi, it looks like the casino is sending money through a third party provider, so if it's still going through them, it's possible that it will take a while.

However, if they've already sent the money, it shouldn't be a problem, even though I know that when they say one thing and that they have fast withdrawals and in the end it's not the timeframe they write and they don't meet it, the player is rather upset.

But could you wait to see if you get the money or how it will be? If it will be anyway, I'd like to know if it went well or not. In case of any other problems, we'll try to help.

Hello,

Thanks for the reply! I just wanna confirm i recieved 4999 EUR finally.

Nice news.

I'm very glad it turned out this way. ??

You think you will play here after this incident? ??

Yea i got happy when i saw the money in my bank account.

i still have 2300 EUR in balance. I have 1850 EUR on pending now wish i requested to withraw today and then i Will play with 500 EUR. Yes i Will keep playing on NV casino. I like the platform. I mean for me the verification process was really fast and smooth. The withrawal took aprox 7 days but it was fine and understandable.

That's a pretty reasonable description of what you're saying. Some players would have a problem waiting a week for the money, so I quite often ask players if they will stay in the casino, so I can imagine if that withdrawal is the alpha omega of the whole experience for them. And most of the time it is, although on the other hand I don't blame them at all. 

So feel free to let me know if you managed to make your next withdrawal early or what it's like.

Have a nice day. ??

I'm waiting the whole time for my payout and I'm always told that I have to wait 72 hours and then they can give me a payment receipt... (72 hours are of course already up) It all seems very strange to me and I'm starting to doubt that I'll ever get the money ??

Ich warte die ganze Zeit auf meine Auszahlung immer werde ich vertr?stet das ich 72 Stunden warten muss und sie mir dann erst einen Zahlungsbeleg aush?ndigen k?nnen… (72 Stunden sind natürlich schon um) mir kommt das alles sehr komisch vor und langsam bezweifle ich das ich das ich das Geld jemals bekommen werde ??

Hello,

I hope you don't mind a few questions; perhaps we can think up something handy if you share details.

So, do I assume correctly we are talking about NV Casino?

Upon reviewing your complaint, it appears that the request dates back to June 9th. And then comes a part I do not fully understand. "...you'll find the email and a screenshot showing that the amount was supposedly paid out."

Does the casino claim the money was paid, but your bank transaction shows no incoming transactions? As far as I am aware, banking transactions are not the quickest, so I would keep an eye on the bank transaction list. However, as I previously stated, it is possible that I did not understand correctly. Feel free to help me out, please.

I sent them an email with screenshots and pictures. The screenshot shows that NV Casino paid out the amount, but I haven't received anything yet. They haven't issued me a payment receipt either and keep telling me to wait and that they have to forward it to the finance department first. I feel like I've been ripped off.

Ich habe ihnen eine E-Mail geschickt mit Screenshots und Bildern. Der Screenshot zeigt das das NV Casino den Betrag ausgezahlt hat, bei mir ist aber bis heute nichts angekommen. Einen Zahlungsbeleg stellen sie mir auch nicht aus und vertr?sten mich immer das ich warten soll und das die das erst an die finanzabteilung weiterleiten müssen. Komme mir echt verarscht vor

So, I guessed correctly. Thank you. I am not sure how it works in NV casinos, but it makes sense that the department responsible for the payout must provide the payment confirmation and transaction identification; no one else can. The payouts may be administered by a third-party company, which usually quite prolongs such communications. From the players' point of view, the casino bears the responsibility and should strive to minimize the delay. Crystal clear.

On the other hand, such a situation has very little in common with being ripped off.

Try to be patient, please. In my opinion, resolving this issue is just a matter of time.

But I always get the same answers. I'm always put off... and I can't imagine that it takes so long until the money is in my account ?????

aber es kommen immer die gleichen Antworten ich werde immer zu vertr?stet… und ich kann mir nicht vorstellen das es so lange dauert bis das Geld auf meinem Konto ist ?????

And still no payment receipt from MV Casino... I'm still being put off... I've been waiting for a receipt for days now. They're really trying to keep me waiting... what a pity ??

Und immer noch kein Zahlungsbeleg vom MV Casino… weiterhin werde ich nur vertr?stet… ich warte nun schon seid Tagen auf einen Beleg. Die versuchen mich richtig hinzuhalten… schade ??

I understand, though I would not expect turn of events during the weekend; that would be a miracle. Only chat and basic support usually hold the weekends. I'm sorry, patience appears to be the key. ??

And how long do you think I should wait? Is there anything I can do? Or is the money simply gone? ?????

Und was meinen Sie wie lange sollte ich jetzt noch warten ? Kann man da überhaupt irgendwas machen ? Oder ist das Geld dann einfach weg ? ?????

I have the same problem. I am also waiting for my money. The process was confirmed on 9.06 and the money is still not in my account. The support team says to wait and wait.

Yes, the same thing happened to me... I've been waiting for a payment receipt for over 144 hours... but even for that, they always have some excuse! I don't think we'll ever get our money ??

Ja bei mir das gleiche… seid über 144 Stunden warte ich nun auf einen Zahlungsbeleg… aber selbst dafür haben die immer irgend welche Ausreden ! Ich glaube wir werden unser Geld niemals bekommen ??

I have received my money twice in a row. It was in my account in about a couple of hours. The amounts were smaller of course, but still. I thought that the payout was so fast the previous times, but now when I want to make a withdrawal of €500 I have to wait so long. I am very confused.

I'm waiting for 976€ ????

Ich warte auf 976€ ????

We give casinos 14 days to pay out players. But if it is close to that time, then I would use our resolution center and file a complaint. 

In the meantime, I would try to be patient and wait because casinos are not always so quick to pay out. 

What payment method did you use?

Hi, I see that you already have an open complaint so it will be good to wait. When you made your withdrawal, the casino didn't ask you for any verification documents? Did you play with the bonus or not?

Sometimes patience is the key and I believe you will get your money. ??