Dear pozndarya.

Thank you very much for your feedback!

We are glad to know that the withdrawal issue was successfully resolved and you were satisfied.

We will be glad to see you again, and we hope that further experience of playing at our casino will bring you only positive emotions.

If you have any questions or need help - our team is always there for you.

Regards, Paramigo team

They say that the withdrawal takes up to 48 hours, but this is not true.

each time the withdrawal takes longer, so far I have only 1 successful withdrawal, two more were cancelled for an unknown reason and because of this I lost this money.

The current withdrawal has been pending for more than 4 days. After 48 hours had passed and my withdrawal was still not processed, I contacted the chat about this. They replied that they had sent a request to the financial department and to expect a response within 24 hours. As you understand, more than 48 hours have passed, and I still have not received a response or withdrawal. They answer approximately the same thing: "We have successfully redirected your case to our financial department for processing. Please rest assured that we are diligently working on your request.

Our team will keep you updated with any new information regarding the status of your withdrawal. We understand that waiting can be inconvenient, and we sincerely apologize for any delay you may experience during this time.

Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us."

All this looks very much like a deliberate delay in payment. After all, the last time after their delays I never received payment and lost money. Most likely they are counting on the same thing to happen this time. They themselves don't care about their rules for processing withdrawals...

Play at your own risk.

Most likely I will have to file a complaint soon, but for now I decided to warn other players.

они говорят что вывод занимает до 48 часов, но это неправда.

каждый раз вывод занимает больше времени, у меня пока что только 1 успешный вывод средств, еще два были отменены по неизвестной причине и из-за этого я эти деньги и проиграл.

Нынешний вывод средств в ожидании уже больше чем 4 дня. после того как прошло 48 часов и мой вывод был все еще не обработан я обратился в чат по этому поводу. Мне ответили что отправили запрос в финансовый отдел и ожидайте ответ в течение 24 часов. Как понимаете уже прошло больше 48 часов, а ни ответа ни вывода средств так я и не получил. Отвечают примерно одно и тоже: "We have successfully redirected your case to our financial department for processing. Please rest assured that we are diligently working on your request.

Our team will keep you updated with any new information regarding the status of your withdrawal. We understand that waiting can be inconvenient, and we sincerely apologize for any delay you may experience during this time.

Thank you for your patience and understanding. If you have any further questions or need additional assistance, please do not hesitate to contact us."

Всё это очень похоже на намеренное затягивание выплаты. Ведь в прошлые разы после их задержек я так и не дождался выплаты и проиграл деньги. Скорее всего рассчитывают что и в этот раз случится тоже самое. Сами же плюют на свои правила обработки вывода средств...

Играйте на свой страх и риск.

Скорее всего вскоре придется подавать жалобу, но пока что так решил предупредить остальных игроков.

Hello.

Based on the previous posts in this thread, I would expect the casino representative to get to you soon. I think it is possible; let's wait and see whether you get a direct response and support here on the forum.

If I may, the complaint you mentioned won't work so soon, so I would stay patient. ??

Dear ovaaal.

Write your iD or email. We will try to resolve your issue as soon as possible.

Kind regards, Paramigo team.

ID: 68561487

Thank you, the payment was received 2 days ago, sorry, I forgot to write about it here.

Спасибо, 2 дня назад выплата была получена, извините, забыл здесь написать об этом.

It is alright, sometimes better later than never. ??

I'm glad you got it and you can chill now. ????

You think you will play here again?

Hello ovaaal

Thank you for your comment! We're glad to hear that the withdrawal was successfully received. No worries — it happens! The important thing is that everything is in order. If you have any questions or need assistance, we're always here to help.

Kind regards,

The Paramigo Team

Hello,

I wouldn't like to create a complaint, because in general you did withdraw money before, albeit with delays...

I have two recent withdrawals and one of them has been in the "pending" status for a long time. All withdrawals are via cryptocurrency. I would not like to wait for weeks. Could you please help me solve this problem?

my ID: 68561487

Привет,

не хотелось бы создавать жалобу, потому что в целом до этого вы все-таки выводили деньги, хоть и с задержками...

у меня два последних вывода и один из них в статусе "pending" уже очень давно. Все выводы через криптовалюту. Не хотелось бы ждать неделями. Не могли бы вы пожалуйста помочь в решении этой проблемы?

мой ID: 68561487

Hey, I see you want to take it up with the casino since you haven't had a problem with them in the past and they paid you.

So could you let us know if you managed to settle it with the casino or how it's going to be?

Dear ovaaal,

Thank you for your message and patience. I have reminded our financial team about your request, and they confirmed that your situation will be resolved soon.

Kind regards,

The Paramigo Team

The problem is still not solved...

The deadlines that the casino told me about (up to 48 hours) for both the first and second withdrawals have already passed... The first withdrawal, for sure. During this time, "the nearest future" never happened, I was also told the same thing in the chat, but everything remained the same. I'll wait until tomorrow, of course, but it really bothers me.

Проблема всё еще не решена...

Сроки, о которых мне говорили в казино (до 48 часов) и первого и второго вывода уже прошли... Первого вывода так и подавно. За это время "ближайшее время" так и не случилось, мне и в чате примерно так же отвечали, но всё осталось на прежнем месте. Подожду до завтра конечно, но меня это очень сильно напрягает.

Maybe in this situation it would have been good to wait a bit since it was the weekend. It is often not in the process time, so let us know if something will change in the next few days please.

I have similar problems with this casino because of a ridiculously small amount of 32 euros from a sports bet.

KYC documents that have been accepted thousands of times elsewhere are rejected without notice or explanation. If you then upload them, for example, as a PDF, nothing happens. The casino claims the verification will take a maximum of 48 hours (note that most casinos now handle this KYC in real time through other providers), but then nothing happens and it remains "Pending."

Furthermore, it is one of the few casinos that requires KYC when depositing via crypto.

Small amount, manual KYC, unjustified rejections, exceeding your own time frame - all very dubious in my opinion and I will tick this off on Friday and end it with a warning on Trustpilot, here and AskG, in the hope that it will prevent others from losing large sums there.

All in all, this is another example of why you should be very careful with new and unknown providers, especially if they offer high bonuses

Ich habe ?hnliche Probleme mit diesem Casino wegen einem l?cherlich geringen Betrag von 32 Euro aus Sportwette.

KYC Dokumente wo 1000x woanders akzeptiert wurden werden abgelehnt, ohne Mitteilung oder Begründung. L?dt man diese dann zB als pdf hoch passiert nichts. Das Casino sagt, die Prüfung dauere h?chstens 48 Stunden (man bedenke, das mittlerweile die Mehrzahl der Casinos diese KYC über andere Anbieter in Echtzeit erledigen) aber es passiert dann garnichts und bleibt bei "Pending".

Noch dazu ist es eines der wenigen Casinos, welches bei Einzahlung via Krypto eine KYC vornimmt.

Kleinbetrag, manuelle KYC, unbegründetes Ablehnen, eigene Zeitfenster überschreiten - alles in meinen Augen sehr unseri?s und ich werde das am Freitag abhaken und mit einer Warnung auf Trustpilot, hier und AskG beenden, in der Hoffnung das es andere davor schützt grosse Summen dort zu verlieren.

Alles in allem wiedermal ein Beispiel dafür, das man bei neuen und unbekannten Anbietern grosse Vorsicht haben sollte, insbesondere wenn diese hohe Boni offerieren

What puzzles me the most is probably the KYC. Other things I wouldn't take as negative if it's only 2 days for example. But if you send something and they reject it without giving a reason and you don't know what to do next or what was wrong, then that's saying a lot. 

Definitely wait for a while and I wonder if it will get better or if they will tell you, advise you what the problem is. 

Also communication would be important for me as a player and this way you can at least try it somehow. 

Exactly, Jaro... I think that's a first indication of whether a casino is reputable. Automatic KYC via external providers, like many now have, won't be that expensive; we're probably talking about amounts in the cents range. Compared to the personnel costs of a manual check, it's probably no difference.

It's understandable that big players like Dama & Hollycorn, with 100 employees, now check this manually. But as a small to medium-sized casino, there's absolutely nothing wrong with outsourcing this, and the customer receives immediate confirmation. Moreover, this is probably harder to circumvent than uploading documents, since you take the pictures via camera and can't select from the storage.

If a casino were to check this manually, I would be very cautious. What I hate most is when documents or withdrawals are rejected without an email or explanation. I think such things should be part of the basics of any reputable company, something that should be communicated and explained. I experienced it again the day before yesterday at a new casino (which belongs to a large, well-known company) where my application was rejected without reason, and I had to ask in the chat. Sometimes the agents there can't even tell you the reason.

But, as you can see from this actor, nothing's happening. Oh yes, if you request a payout despite uploading, someone will quickly click on Reject. It's amazing that you have so little time for that! ??

??

It's also a shame for all the other small, unknown, or new providers. Experiences like this only serve to slow down a reputable new provider who puts a lot of love and energy into their casino. Unfortunately, in 2025, we live in a world where one must always be suspicious. Unfortunately (as your ratings show), the vast majority of casinos don't operate professionally, and I know of only a few where I would be confident of receiving large, five-figure winnings without any problems.

Exakt Jaro ... Ich denke dahat man auch schonmal ein erstes Anzeichen ob ein Casino seri?s ist. Soooo teuer wird eine automatische KYC via externen Anbietern wie sie viele jetzt haben ja nicht kosten, wir reden hier sicher von Betr?gen im Cent Bereich. Im Vergleich zum Personalaufwand einer manuellen Prüfung vermutlich 0 Unterschied.

Das jetzt big Player wie Dama & Hollycorn mit 100 Mitarbeitern das manuell prüfen ist auch nachvollziehbar. Aber als kleines bis mittelgrosses Casino spricht doch absolut garnichts dagegen, dies auszulagern und der Kunde bekommt es sofort best?tigt. Noch dazu ist dies vermutlich schwerer zu umgehen als Upload von Dokumenten, da man ja via Kamera die Bilder macht und nicht vom Speicher ausw?hlen kann.

Wenn nun ein Casino dies manuell prüft w?re ich schon sehr vorsichtig. Am meisten hasse ich es wenn Dokumente oder Auszahlungen ohne email und Grund abgelehnt werden. Ich denke das solche Dinge zu den Basics eines jeden seri?sen Unternehmens geh?ren müssten, das man kommuniziert und erkl?rt. Ich hab es vorgestern erst wieder bei einem neuen Casino (welches zu einem grossen, Bekannten geh?rt) erlebt das ohne Grund abgelehnt wurde und ich im Chat fragen musste. Manchmal k?nnen einem die Agenten dort dann nichtmal den Grund sagen.

Aber eben, wie Sie sehen anhand dieses Akteurs hier tut sich garnichts. Ach doch, wenn Sie trotz Upload eine Auszahlung anfordern klickt recht schnell jemand auf Ablehnen, wahnsinn das man dafür dann soschnell Zeit hat ! ??

??

Schade auch für alle anderen kleinen, unbekannten bzw. neue Anbieter. Erlebnisse wie diese sorgen nur dafür das ein seri?ser Neuanbieter wo viel Liebe und Energie in sein Casino steckt ausgebremst wird. Leider leben wir 2025 in einer Welt, wo man immer Misstrauen haben muss und leider verh?lt sich (wie man auch an euren Ratings sieht) die grosse Mehrheit der Casinos nicht professionell und ich kenne nur wenige, wo ich sicher w?re grosse Gewinne ab 5stellig ohne Probleme zu erhalten.

Thanks for the descriptive post. I am also of the opinion that it is best to explain things or say what would be more appropriate and where is the problem when you send documents. In the end, I know a lot of casinos do it similar to this and don't say much about it. Live chat, since it's not a department that deals with these things, often doesn't know much to say because they don't see it, so I understand there.

If you will still have problems with verification, you know you can turn to us and we will try to assist you.

Dear hugbearli.

Thank you for sharing your experience, and we're truly sorry to hear that your interaction with our platform has left a negative impression.

We’d like to investigate your case in more detail and help resolve the issue as soon as possible. Could you please provide your player ID so our support and verification teams can review your account directly?

We understand your concerns regarding the KYC process, and we’re constantly working to improve both the speed and clarity of our procedures. Your feedback is valuable and will be taken into account as we refine our services.

Looking forward to your reply.

Kind regards,

The Paramigo Team

Dear Paramigobet Casino.

Maybe you would like to help and solve my problem as soon as possible?

It's been a week since the last time I contacted you here.

Дорогой Paramigobet Casino.

Может быть вы хотели бы помочь и мою проблему решить как можно скорее?

А то с последнего обращения здесь прошла уже неделя.

I have been waiting for quite a long time, many weekends have passed and now a new weekend is about to start) but my withdrawals have not been processed yet.

I am almost sure that they are deliberately delaying the withdrawal of money, because the previous times when my withdrawals were delayed, I did not wait and lost everything back. (Only the previous time I was lucky, I only had to wait a week and I waited).

Я уже достаточно долго жду, уже много выходных прошло и сейчас скоро начнутся новые выходные) но мои выводы денег так и не обработаны.

Я почти уверен в том, что они намеренно затягивают вывод денег, потому что в предыдущие разы когда мои выводы денег затягивали, я не дожидался и проигрывал всё обратно. (Только в предыдущий раз повезло, всего неделю пришлось ждать и я дождался).