this bonus

Okay, thank you, and which bonus conditions were not written there? When you play with a bonus, you should always check the Terms in general, where it also says more about the bonuses. Did you do that or not?

On what basis did the casino take your money and therefore what did you fail to do and did they take it?

I checked this! They supposedly took my money based on the bonus! They lied to me that this bonus is only 5 times the bonus money paid at the end! and when I asked them show me where this is mentioned they didn't answer me and told me in paragraph 18.1 in the terms and conditions while there was no such thing that's why I sent you the screenshots I went in 100 times to see if they mentioned such a thing and there was none anywhere they are liars and scammers just like you don't want to help otherwise the problem would have already been solved and I would have had my money back too!

I can also show you and screenshot that it doesn't say it in the paragraph they sent me, that's how much of a lie it is. Why should I play and follow a page like yours when you can't do anything? What is this gurucasino after all when it doesn't help the people who play?

So this is what I found where it is mentioned. Did you buy the bonus in a shop like mentioned here? It seems to me that you must have some coins to buy or exchange the bonus, because with a normal deposit bonus I wouldn't expect the maximum cashout to be that small.

Please explain this to me and I would also ask you to stick to what I am asking, there is no need to judge us right away. If we didn't want to help you and weren't trying to, I probably wouldn't have written to you here and we would have rejected your complaint immediately.

So let's carry on as normal.

great, great! Of course I haven't bought the bonus there, I haven't used any coins, I don't even know what these coins are? I hope you can really help me because I really feel like I've been robbed and I feel like a victim of fraud! I'm telling you the truth, I went in and read all the terms, it didn't say anything about this, and the people in the chat were chewing their words because they didn't send me a link so I could read if it's really like that, they just told me to go in there and because there wasn't any, thank you very much for helping me!

So, Now that you understand what they did, how can you help me get my money?

It's not good at all for them to take the money I've deposited and the profits I've made.

I say guys thank you very much for helping me and there was justice too you are very good people should know that you are really good and helping! I just logged into the account and the money has been refunded they really understood that I made a mistake because you told them about the mistake they made thank you very much I will go in and like you!

Let's hope now that things go well if I need to make a withdrawal! Thanks again for the help!

Great, I'm glad that you got your money back and now it will be important to make a withdrawal and I hope it will be successful. Sometimes you just have to wait until things are sorted out and not assume the worst.

Could you please let me know how things are going and if you have collected the money properly? ????

Of course, I believe everything will go well and with the issue of the takeover, I will be patient. Again, thank you very much for dealing with the issue. If there is any problem, I will contact you again. I hope not. I think everything will be fine.

Wish you a nice weekend!

We'll be here, watching your back. ??

Good evening again, unfortunately this particular casino, despite the comments you make, continues to cause me problems!!! Now it no longer allows me to withdraw and tells me that I have to deposit the entire amount again, while the amount is a winning withdrawal of real balance money! It's not a bonus, it's my real money and they're not giving it to me, I can't stand it anymore, why is this happening?

Good evening again, unfortunately this particular casino, despite the comments you make, continues to cause me problems!!! Now it no longer allows me to withdraw and tells me that I have to deposit the entire amount again, while the amount is a winning withdrawal of real balance money! It's not a bonus, it's my real money and they're not giving it to me, I can't stand it anymore, why is this happening?

Really, why is this happening? What they are doing is illegal. Do you see that too?

I feel really disappointed, look at you guys now that I've logged in to see other players' comments, what's going on, what's this casino doing to them, if possible, how can I get my money back and never play at this crappy casino again???

Did you ask them why they need to be redeposited? It seems quite illogical to me. 

Are they pointing to some kind of verification deposit? How much exactly should you deposit into the casino again? 

Since you have a complaint, our team will continue to deal with this and try to help you if you don't know what to do next. Just be a little patient. 

Please help me, is this quite absurd? They tell me that I should play the whole thing again if possible. Yes, I will be patient, sir!

I asked them and they simply tell me without any condition that I have to wager the amount I won again, when I tell them that it is won money, not a deposit, they don't answer me and they don't answer me! No type of deposit is indicated on my part, what I should wager is my won money!

Hmm, but was the winning money from some kind of bonus? Did you ask them why you have to wager this money again? Have you wagered it once? 

I asked them but they don't answer me why, they just tell me that I have to pay it back! They are definitely trying to steal my money because I have already paid this amount back once! I, on my part, did exactly what I was supposed to do and they are still holding my money back!