Zdravo!
Ne, ni moj VIP menad?er niti beskorisno osoblje za podr?ku (botovi) mi nisu ponudili nikakvu alternativu. Finansijsko odeljenje se ne mo?e direktno kontaktirati, oni samo izostavljaju svoj red teksta nakon ?to odbiju moje dokumente, kao ?to se vidi na snimku ekrana koji je prvobitno dat. ?ak sam otpremio i PDF sa tekstom u kojem im obja?njavam problem kako bih nekako stupio u kontakt sa njima, ali oni ga jednostavno ignori?u. Problem je i u tome ?to je komunikacija oskudna, moj VIP menad?er odgovara MAKSIMALNO jednom nedeljno (ranije je odgovarao svakodnevno kada se nije radilo o povla?enju sredstava). Posla?u vam WhatsApp komunikaciju sa mojim VIP menad?erom putem imejla. Rekao mi je: ?Tim za verifikaciju i dalje ima mi?ljenje da ?u pru?iti snimak ekrana koji prikazuje BROJ NOV?ANIKA (?!) kao i vi?e informacija o vlasni?tvu nov?anika" i pitao me da li imam Binance nalog. To je bio najnoviji odgovor i bilo je kao da mi je pljunuo u lice jer sam sve objasnio (da imam Ledger nov?anik, anonimni, itd.) ve? mnogo puta, a oni se samo prave glupi i tra?e stvari koje nikako ne mogu da pru?im. A odgovori su toliko SPORI da je to ludo, toliko gubljenja vremena. Onlajn podr?ka je potpuno beskorisna, bukvalno mi govore da koristim drugi pregleda?. Mislim da su lo?i AI botovi. Trudim se da ovo na bilo koji mogu?i na?in nateram da funkcioni?e sa njima, verujte mi!
Dokumenta koja sam podneo za KYC su bila prednja i zadnja strana mog li?nog dokumenta, izvod iz banke za verifikaciju adrese (iako sam upla?ivao samo koriste?i kriptovalute), kao i selfi sa sajtom u pozadini - sve je dostavljeno i prihva?eno. Prepreka koju nisam mogao da prevazi?em bio je dokaz o vlasni?tvu nad kripto nov?anikom. ?to je ludo s obzirom da su kripto kazino - pretpostavljam da je 90%+ depozita tamo upla?eno koriste?i kriptovalute i nisam jedini koji ne koristi Binance! Ovo je 100% ?ema za prevaru sa igra?ima koji osvajaju novac! (Ograni?ili su mi nalog, zato sam uop?te hteo da podignem novac). Poslao sam im snimke ekrana direktno iz aplikacije za nov?anik. Na njima su prikazane sve transakcije od marta, svi depoziti posebno, rekao sam im da mogu da po?aljem selfi sa nov?anikom u pozadini - sve bez uspeha.............
Ovo je neprihvatljivo pona?anje, ne pokazuju nikakvo interesovanje da ovo shvate iako je 100% njihova krivica!!! Prevaranti!
Hello!
No, I have not been offered any alternative by either my VIP manager nor the useless support staff (bots). The financial department cannot be contacted directly, they just drop their line of text after rejecting my documents as seen in a screenshot provided initially. I even uploaded a pdf with text explaining them the issue to somehow get in contact with them but they just ignore it. Problem is also that communication is scarce, my vip manager replies once a week MAX (used to be daily when it wasn't about withdrawing funds). I will send you the WhatsApp communication with my VIP manager via mail. He told me "the verification team still has the opinion I shall provide a screenshot showing a WALLET NUMER (?!) as well as more information to wallet ownership" and asked if I had a Binance account. That was the most recent reply and it was like spitting in my face because I explained everything (that I had a ledger wallet, anonymous, etc.) like tons of times already and they just pretend to be dumb and ask for stuff I can not possibly provide. And replies are so SLOW it's insane, so much timewaste. Support online are completely useless literally telling me to use a different browser I think they are bad AI bots. I've been trying to make this work with them in any way shape or form possible believe me!
Docs I have submitted for KYC were front and back of my ID, a bank statement for address verification (even though Ive only deposited using crypto) as well as a selfie with the site in the background - all provided and accepted. The hurdle I could not get over was proof of crypto wallet ownership. Which is insane given they are a crypto casino - I'd guess 90%+ deposit using crypto there and I'm not the only one not using Binance! This is 100% a scheme to mess with players that win money! (They limited my account that's why I wanted to withdraw in first place). I've sent them screenshots directly from inside the wallet app. showing all transactions from march, all deposits on their own, told them I could provide a selfie with the wallet in the background - all to no avail.............
This is unacceptable behaviour, they show 0 interest in figuring this out even tho it's 100% their fault!!! Scammers!
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