Dragi Rejgang i Martine,
Hvala vam ?to ste nam skrenuli pa?nju!
Proverili smo situaciju koju je gore opisao igra? i ?eleli bismo da opi?emo ?ta se dogodilo na na?oj strani.
Igra? je osvojio zna?ajnu koli?inu novca i zatra?io isplatu, nakon ?ega je, u skladu sa velikim dobitkom, na? tim za borbu protiv prevara po?eo da proverava igra?eve dobitke. Tim za borbu protiv prevara je po?eo da proverava igra?eve dobitke i primetio da dobici nisu bili fer i, prema pravilima na?e veb stranice, igra?evi dobici su zadu?eni, a ra?un je blokiran. Tako?e bismo ?eleli da napomenemo da je igra? obave?ten o situaciji i zatvaranju svog naloga putem e-po?te. U nastavku smo prilo?ili pravila sa na?e veb stranice u skladu sa kojima su preduzete na?e mere:
9.2. Dogovaranje i varanje
KokoBet ima pravo da deaktivira korisni?ke naloge i izgubi stanje na njihovim nalozima (uklju?uju?i depozite i dobitke) ako se primeti da sti?u, poku?avaju da steknu prednost trgovinom informacijama o svojim kartama ili uspostavljaju dogovor sa drugim korisnicima kako bi stekli nepravednu prednost. Ove prednosti mogu uklju?ivati bacanje i prenos ?ipova, diskusiju o ruci tokom igre, vi?estruko kori??enje jednog naloga, ?meko" igranje. KokoBet pru?a rigoroznu proveru igre, kako ru?nim tako i automatizovanim putem, i istra?uje sve povezane ?albe korisnika. Pored toga, KokoBet proaktivno i nasumi?no ispituje igre i naloge.
9.3. Prevarne aktivnosti
Kada KokoBet primeti prevarnu, nezakonitu, nepo?tenu ili nepravilnu aktivnost (uklju?uju?i kori??enje VPN-a, proksija ili sli?ne usluge koja maskira ili manipuli?e identifikacijom va?e stvarne lokacije, ili kla?enje, opklade ili igranje pokera preko tre?e strane ili u ime tre?e strane) na veb-sajtu, imamo pravo da blokiramo korisni?ki nalog uz gubitak svih sredstava na nalogu bez prethodne najave. U takvim slu?ajevima, KokoBet zadr?ava pravo da prijavi prevarnu aktivnost postoje?im regulatornim i organima za sprovo?enje zakona, uklju?uju?i, ali ne ograni?avaju?i se na banke, kompanije kreditnih kartica i/ili bilo koju osobu ili entitet koji ima zakonsko pravo na takve informacije, i/ili da preduzme pravne mere protiv takvog korisnika.
Veoma smo vam zahvalni na strpljenju i razumevanju dok ?ekate na? odgovor!
Srda?an pozdrav,
Kazino KokoBet
Dear Рeyegang & Martin,
Thank you for bringing our attention!
We have checked the situation described by the player above and would like to describe what happened on our side.
The player won a significant amount of money and requested a withdrawal, after which, in accordance with the large win, our Anti-Fraud team started checking the player's winnings. Fraud team started checking the player's winnings and noticed that the winnings were not fair and, according to the rules of our website, the player's winnings were debited, and the account was blocked. We would also like to note that the player was notified of the situation and closure of his account via email. Below, we have attached the rules from our website in accordance with which our actions were taken:
9.2. Collusion and cheating
KokoBet is eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. KokoBet provides the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, KokoBet provides proactively and randomly examining gameplays and Accounts.
9.3. Fraudulent activity
Once KokoBet noticed a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, KokoBet reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.
We are very grateful for your patience and understanding while waiting for our response!
Best regards,
KokoBet Casino
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