K?ra Reyegang och Martin,
Tack f?r att du uppm?rksammade oss!
Vi har kontrollerat situationen som beskrivs av spelaren ovan och vill beskriva vad som h?nde p? v?r sida.
Spelaren vann en betydande summa pengar och beg?rde ett uttag, varefter v?rt bedr?geribek?mpningsteam, i enlighet med den stora vinsten, b?rjade kontrollera spelarens vinster. Bedr?geriteamet b?rjade kontrollera spelarens vinster och uppt?ckte att vinsterna inte var r?ttvisa och att spelarens vinster, enligt reglerna p? v?r webbplats, debiterades och kontot blockerades. Vi vill ocks? notera att spelaren informerades om situationen och st?ngningen av sitt konto via e-post. Nedan har vi bifogat reglerna fr?n v?r webbplats i enlighet med vilka v?ra ?tg?rder vidtogs:
9.2. Samverkan och fusk
KokoBet har r?tt att inaktivera anv?ndares konton och f?rverka deras kontosaldon (inklusive ins?ttningar och vinster) om de uppt?cks f?r att ha tj?nat pengar, f?rs?kt dra nytta av att handla med information om sina kort eller ing?tt ett samf?rst?ndsavtal med andra anv?ndare f?r att dra en otillb?rlig f?rdel. Dessa f?rdelar kan best? av att dumpa och ?verf?ra marker, diskutera en hand under spel, anv?nda flera kort p? ett enda konto och spela mjukt. KokoBet tillhandah?ller en rigor?s granskning av spel b?de manuellt och automatiserat och unders?ker alla relaterade anv?ndarklagom?l. Dessutom tillhandah?ller KokoBet proaktivt och slumpm?ssigt granskning av spel och konton.
9.3. Bedr?glig verksamhet
N?r KokoBet uppt?cker bedr?glig, olaglig, o?rlig eller otillb?rlig aktivitet (inklusive anv?ndning av VPN, proxy eller liknande tj?nster som maskerar eller manipulerar identifieringen av din verkliga plats, eller att g?ra vad, satsa eller spela poker via en tredje part eller p? uppdrag av en tredje part) p? webbplatsen, har vi r?tt att blockera anv?ndarens konto med f?rlust av alla kontosaldon utan f?reg?ende meddelande. I s?dana fall f?rbeh?ller sig KokoBet r?tten att rapportera bedr?glig aktivitet till befintliga tillsynsmyndigheter och brottsbek?mpande myndigheter, inklusive men inte begr?nsat till banker, kreditkortsf?retag och/eller n?gon person eller enhet som har laglig r?tt till s?dan information, och/eller att vidta r?ttsliga ?tg?rder mot en s?dan anv?ndare.
Vi ?r mycket tacksamma f?r ert t?lamod och er f?rst?else medan ni v?ntar p? v?rt svar!
Med v?nliga h?lsningar,
KokoBet Casino
Dear Рeyegang & Martin,
Thank you for bringing our attention!
We have checked the situation described by the player above and would like to describe what happened on our side.
The player won a significant amount of money and requested a withdrawal, after which, in accordance with the large win, our Anti-Fraud team started checking the player's winnings. Fraud team started checking the player's winnings and noticed that the winnings were not fair and, according to the rules of our website, the player's winnings were debited, and the account was blocked. We would also like to note that the player was notified of the situation and closure of his account via email. Below, we have attached the rules from our website in accordance with which our actions were taken:
9.2. Collusion and cheating
KokoBet is eligible to disable users Accounts and forfeit their Account balances (including deposits and winnings) if they will be noticed of gaining, attempting to gain an advantage of trading information of their cards or establishing a collusive agreement with other users to take an unfair advantage. These advantages may consist of chip dumping and transfer, discussing a hand during play, multiple using a single Account, soft playing. KokoBet provides the rigorous examination of play by both manual and automated ways and investigates all related user complaints. In addition, KokoBet provides proactively and randomly examining gameplays and Accounts.
9.3. Fraudulent activity
Once KokoBet noticed a fraudulent, unlawful, dishonest or improper activity (including using the VPN, proxy or similar service that masks or manipulates the identification of your real location, or making bets, wagers or poker play through a third party or on behalf of a third party) on the Website, we are eligible to block user’s Account with forfeiting of all Account balances without prior notification. In such cases, KokoBet reserves the right to report fraudulent activity to existing regulatory and law enforcement authorities including but not limited to banks, credit card companies and/or any person or entity that has the legal right to such information, and/or taking legal action against such user.
We are very grateful for your patience and understanding while waiting for our response!
Best regards,
KokoBet Casino
Automatiskt ?versatt:
