Tack, Carnor, f?r ditt svar.
Jag f?rst?r att bak har tagit ut en expeditionsavgift. Du har r?tt, tyv?rr finns det inget vi kan g?ra.
Ang?ende din felplacerade ins?ttning vill jag varna dig f?r att om din ins?ttning aldrig har krediterats ditt casinokonto ?r det enda du kan g?ra att kontakta din betalningsleverant?r. De m?ste unders?ka, men t?nk p? att det ?r en l?ng process som tar ungef?r en m?nad. I dessa fall har kasinot sina h?nder bundna. Samtidigt rekommenderar jag starkt att inte s?tta in fler pengar f?rr?n problemet ?r l?st.
Om pengarna f?rsvann under transaktionen kommer det att ta lite tid innan de kommer att hittas och ?terbetalas till dig eller krediteras ditt kasinokonto.
Kan du meddela om du redan har kontaktat din bank? Om det finns n?gon relevant kommunikation, v?nligen vidarebefordra den till [email protected] . Ser fram emot att h?ra fr?n dig.
Thank you, Carnor, for your reply.
I understand that the bak has applied a processing fee. You are right, unfortunately, there's nothing we can do.
Regarding your misplaced deposit, I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.
Could you please advise if you contacted your bank already? If there’s any relevant communication, please forward it to [email protected]. Looking forward to hearing from you.
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