Hi I tried to make a withdrawal of 3500 € from my Winorama account I put as a method of withdrawal bank transfer the money was deducted from my account but I did not enter any iban to make me the transfer. how can I do?

Salve ho provato ad effettuare un prelievo di 3500€ dal mio account Winorama ho messo come metodo di prelievo bonifico bancario i soldi sono stati detratti dal mio account ma nn ho inserito nessun iban per farmi fare il bonifico. come posso fare?

Dear Franky,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still if you don’t receive your winnings by then, please, let us know and we will try to help you. Please could you advise how long ago you have requested your withdrawal? Thank you in advance for your reply. 

Best regards,

Petronela

Hi I sent all the required documents on Saturday they replied this morning telling me that they received my documents and they asked me for other documentation such as the photo of my color credit card that I had already sent to him in color I understand the timing but the documentation and the one requested by them

Salve ho inviato tutta la documenta richiesta sabato mi hanno risposto stamattina dicendomi che hanno ricevuto i miei documenti e mi hanno richiesto altra documentazione tipo la foto della mi carta di credito a colori che io già gli avevo inviato sempre a colori capisco le tempistiche ma la documentazione e quella richiesta da loro

Franky,

It is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you to contact the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. I will set the timer for 7 days.

I forwarded again everything they asked me now I await a new response from them they told me that they will reply within 48h I hope they will ... even if I only read after playing bad reviews about winorama ... in If you have problems, can you contact them to request? I ask because anyway the sum is quite high we are talking about € 3500 so I'm worried. As soon as I have news I update you thank you very much

gli ho inoltrato di nuovo tutto quello che mi hanno richiesto ora attendo una nuova risposta da parte loro mi hanno detto che risponderanno entro 48h spero che così faranno... anche se ho letto solo dopo aver giocato cattive recensioni che riguardano winorama ... nel caso abbia problemi voi potete contattarli per sollecitare? Lo chiedo perché comunque la somma è abbastanza alta parliamo di 3500€ quindi sono preoccupato. Appena ho novità vi aggiorno grazie mille

I will be waiting for your update patiently.

This morning I contacted the live chat support and the operator anticipated me telling me if I wanted to have information regarding my withdrawal request. They told me that it has been approved and I will receive my bank transfer of € 3500 in 2 working days ... I will keep you updated Thursday I will let you know if I have received my money or not ... I have saved all the emails and conversations in live chat

Stamattina ho contattato l’assistenza in live chat e l’operatore mi ha anticipato dicendomi se volevo avere informazioni riguardanti la mia richiesta di prelievo. Mi hanno detto che è stato approvato e riceverò il mio bonifico di 3500€ tra 2 giorni lavorativi... vi tengo aggiornati giovedì vi farò sapere se ho ricevuto o meno i miei soldi ... tanto ho salvato tutte le mail e le conversazioni in live chat 

Great Franky, I will be waiting for your update patiently.

this morning I contacted winorama's support again in chat as the money had not yet arrived in my account and they told me that they paid € 3500 this morning and at the same time I received 2 emails that said the deposit was approved and another with written that the transfer was made and that in 4-8 working days I will be credited while the chat tells me that today afternoon tomorrow I have to check my account and I will find the money ... so patiently I will wait for these other days to see if I get the money and I will keep you updated

stamattina ho contattato di nuovo l’assistenza di winorama in chat visto che non mi erano ancora arrivati i soldi sul mio conto e mi hanno detto che hanno pagato 3500€ stamattina e in contemporanea mi sono arrivate 2 mail con scritto che il deposito è stato approvato ed un’altra con scritto che il bonifico è stato fatto e che in 4-8 giorni lavorativi mi verrà accreditato mentre la chat mi dice che oggi pomeriggio domani devo controllare il mio conto e troverò i soldi... quindi pazientemente aspetterò questi altri giorni per vedere se mi arrivano i soldi e vi terrò aggiornati 

Thank you Franky for the update. Surely, the whole situation will be resolved soon.

hi I'm still waiting for the transfer by winorama to date nothing hoping that this week they will be able to credit ...

salve sto ancora attendendo il bonifico da parte di winorama ad oggi niente sperando che in questa settimana riescano ad accreditare...

This morning I contacted the winorama live chat to ask for explanations on the withdrawal from my account and the operator insists that the transfer was made on April 9 at 12:00 and to check on my account, I explained to him that on my account there is no credit and he tells me to get in touch with my bank and ask them I have an account on Italian post what should I ask him?

Stamattina ho ricontattato la chat live di winorama per chiedere spiegazioni sul prelievo dal mio conto e l’operatore insiste dicendo che il bonifico è stato fatto il giorno 9 aprile alle ore 12:00 e di controllare sul mio conto , gli ho spiegato che sul mio conto non c’è nessun accredito e mi dice di mettermi in contatto con la mia banca e chiedere a loro io ho un conto su poste italiane cosa gli devo chiedere?

I contacted my bank and he said he doesn't know anything about this transfer. I contacted the chat winorama and the operator told me that there was a delay due to the Easter holidays and that by Friday I will receive this blessed credit ... I update you even though I am becoming very wary ...

Ho contattato la mia banca e mi ha detto che non sa niente di questo bonifico. Ho ricontattato il chat winorama e l’operatore mi ha detto che c’è stato un ritardo dovuto alle feste pasquali e che entro venerdi riceverò questo benedetto accredito... vi aggiorno anche se sto diventando molto diffidente ...

I can only imagine how frustrating it must have been for you so far Franky. I will be waiting for your update patiently. 

I wanted to warn you that the transfer has finally arrived from winorama

Volevo avvisarvi che finalmente mi è arrivato il bonifico da parte di winorama 

Franky, do I understand it correctly that your problem has been resolved? Did you receive all your winnings? Thank you.

Fortunately, after days of waiting, I received the transfer by winorama of the € 3,500 winnings ... they ask for many documents but if everything is in order, in the end they pay

Si fortunatamente dopo giorni di attesa mi è arrivato il bonifico da parte di winorama dei 3500€ di vincita ... chiedono tanti documenti ma se è tutto in regola alla fine pagano

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Franky for your cooperation and confirmation, please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.