1 ?r sedan
Det m?ste st? klart n?gonstans vid vilken tidpunkt jag spelade med vilken bonus, hur mycket jag satsade, fr?n vilket belopp bonuskraven uppfylldes, hur h?gt saldot med riktiga pengar var osv.
Automatiskt ?versatt:
Bruce Bet Casino – generell diskussion (sida 7)
1 ?r sedan
Thus here comes the series of questions for the casino representative.
"Additionally, once the player fulfilled the wagering requirements for the free spin bonus and the winnings were added to their real balance, how was the player supposed to know that the maximum bonus winning limit was still in effect for further play? Your clarification on this matter would be appreciated."
With luck the casino will explain.
10 m?nader sedan
Bruce satsade efter att ha vunnit 1000 euro ber de mig om tusen dokument som aldrig ?r bra ... ni ?r bara tjuvar
Automatiskt ?versatt:
Social Media & Community Specialist
10 m?nader sedan
Hi there.
Do you too think this statement should use a more deeper explanation?
How about you start with the list of documents provided and the casino's objections? I think that would truly be at least something to begin with and also, worth further discussion.
Don't hesitate to describe all you have been through so far.
9 m?nader sedan
?nnu en v?gran att verifiera min profil. Konstigt jag m?ste l?sa in. Dokument skickade p? n?got s?tt app webbpost PEC ingenting att g?ra. Dokumenten ?r ok, jag vet inte vad jag ska g?ra l?ngre
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Social Media & Community Specialist
9 m?nader sedan
Hello,
May I know for how long have you been trying to verify the account? What was the last response you received from the casino? I'm trying to find out if something has indicated an issue. That would certainly help to avoid the same issue. Kindly provide more details; perhaps there is a way out.
9 m?nader sedan
Hej 2 hela veckor 8 dokumentinl?mningar. Vi kom och bad om selfies med fraktsedelkort och bank iban-dokument. Skickas via webbapp men de s?ger att de inte kommer fram. Jag har sk?rmarna som s?ger att doc skickat.
Automatiskt ?versatt:
Social Media & Community Specialist
9 m?nader sedan
Oh, that's actually a long time!
Have you also tried to send it all through standard email?
Well, we believe such situations require closer look. We aim to support players who has been struggling for so long.
Feel free to read about the procedures in this guide. ?? You don't need to worry much though, the most essential part is cooperation.
If you are interested in trying the complaint out, use this green link ??
Ask us anything you would like to know, we'll get back to you tomorrow. Is that ok?
?ndrad
8 m?nader sedan
?mnesnedladdningsf?rdr?jning och identifiering
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8 m?nader sedan
Jag spelar p? bruce bet casino
Jag har beg?rt ett uttag Jag har tillhandah?llit n?dv?ndiga dokument f?r identifiering.....det har g?tt fem dagar och jag har inte f?tt pengarna ?n
Automatiskt ?versatt:
Forum and Reviews Administrator
8 m?nader sedan
Hi, so when you submitted your documents for verification, were they already approved and have you been successfully verified or not yet and are you waiting for the casino to check them? It is important that you go through this process first and then you should be able to withdraw money.
So let me know how it is and we'll see what happens next.
8 m?nader sedan
Hej! De bad mig om identifikationshandlingar. Jag har laddat upp det f?rsta dokumentet....de andra tv? som beh?vs kunde jag inte ladda upp dem eftersom de st?ngde detta f?lt s? fort jag laddade upp bara det f?rsta dokumentet....men jag har skickat alla dokument via e-post
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Forum and Reviews Administrator
8 m?nader sedan
That probably wouldn't comfort me too much, because I would have the feeling that they always have to approve one first so I can send another one. You did the right thing to email them, but let's see if they take that into consideration. How long are you waiting for them to verify your first document? We give casinos 14 days to do this and if they don't we will try to help if you lodge a complaint.
But we can wait and see what happens and how it develops.
8 m?nader sedan
De tar ungef?r 72 timmar att svara....men eftersom de ber om tre dokument varf?r st?ngde de f?ltet s? fort jag laddade upp bara det f?rsta? Detta h?nder inte p? andra casinon.
Jag har inget svar p? mejlet ?nnu om de accepterar dem p? detta s?tt
Kan du g?ra n?got ?t ??det?
Automatiskt ?versatt:
Forum and Reviews Administrator
8 m?nader sedan
Such information would certainly be useful for Kristina to write in the complaint you have filed. She is handling your case and if you want us to try to help you, you will need to describe the situation to her more so she can better understand and investigate.
I don't know why the casino does it this way and closes the other fields in the verification process, all I can think of is what I wrote, which is that if they look at the first one and it's OK, you can upload the next one. But this is for me an unnecessary prolongation of the process.
Too bad they haven't replied yet, but when you have an answer, be sure to let me know.
8 m?nader sedan
Jag ska se till att meddela dig.
Detta ?r en tidskr?vande process och inte alls trevlig. Om jag har n?got nytt kommer jag att meddela dig....Men jag kommer ocks? att meddela fru Christina
Automatiskt ?versatt:
Forum and Reviews Administrator
8 m?nader sedan
Yes I believe so, but we'll see what the casino comes up with, maybe you'll be able to upload more documents at the same time. But it also seems to me to be unnecessarily long. I'm glad you updated Kristina and I'll wait for news.
8 m?nader sedan
Tyv?rr behandlas inte uttaget.....jag mailade dem med dokumenten inget svar fr?n dem.....de tar f?r l?ng tid att kontrollera dokumenten
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8 m?nader sedan
Ocks? f?r att l?ta dig veta att jag pratade med bruce bets kundtj?nst idag eftersom de avbr?t mitt uttag medan det verkade vara v?ntande och heller inga framsteg med identifikationshandlingarna.....Jag fick inget svar i ?rendet.
Automatiskt ?versatt:
Social Media & Community Specialist
8 m?nader sedan
Oh. Please make sure to keep your complaint up to date. Just in case - take particular note of the following inquiries in the complaint:
When did you request the payment and when did you provide documents to verify your account?
Your complaint can be updated here ????
It is important! Thank you.
