Vilken nytta ?r ett klagom?lsteam f?r mig? Jag har redan v?ntat sju dagar, och jag v?ntar fortfarande till s?ndag. Om inget h?nder kommer min advokat att ta hand om det. Jag har haft problem med ett kasino tidigare, och advokaten hj?lpte mig.
Jag skulle vilja l?mna in ett klagom?l men det st?r att Captcha misslyckades.
S? jag l?mnade in ett klagom?l
Kan du ta en titt p? mitt klagom?l? Det st?r att jag m?ste v?nta 11 dagar.
Vilken nytta ?r ett klagom?lsteam f?r mig? Jag har redan v?ntat sju dagar, och jag v?ntar fortfarande till s?ndag. Om inget h?nder kommer min advokat att ta hand om det. Jag har haft problem med ett kasino tidigare, och advokaten hj?lpte mig.
Hey there,
Glad to see you have such an opportunity. Good question though:
We try to use complaints as another source of information about casinos and also the other players are aware of the recent events by following the cases.
Jag skulle vilja l?mna in ett klagom?l men det st?r att Captcha misslyckades.
I'm sorry to see that.
First of all, email our colleagues at [email protected] the complaint description, a screenshot of the related communications, or anything else you have on hand.
Secondly, in order to prevent this from happening to others over again, I would kindly ask you for help:
send us the error update via email at [email protected]:
1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.
2) Add the exact time and also tell us the time zone (the best would be in UTC)
3) An IP address would be great too if you are able to find it.
Here are also a few tips to deal with the problem provided by our chief developer:
"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program.
Some VPNs send traffic that violates the law or websites' terms of service.
Here are the top 3 things I would suggest.
1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.
2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.
3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"
I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback.
Kan du ta en titt p? mitt klagom?l? Det st?r att jag m?ste v?nta 11 dagar.
Hello, I think I have the explanation; it is in the first response:
"Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience."
I'd say that's it. Kindly give it a some time. ??
Our colleagues from the first response team review the freshly submitted cases manually to ensure all will be ok.
Nu har de d?r j?vlarna blockerat mitt konto. Jag ska tr?ffa en advokat f?rst i morgon bitti. Jag har tagit sk?rmdumpar av alla kontodata. De kommer att f? en rej?l st?mningsans?kan.
Well, I honestly doubt that hefty lawsuit will be quicker than our complaint, but of course - suit yourself. Just please inform Kristina too. ??
However, based on the current situation, have you received confirmation that the KYC was successfully completed? It seems to me that it wasn't, so I would concentrate on the cause. I am just saying.
Ja, okej. Nej, KYC bekr?ftades inte eftersom f?delsedatumet f?rmodligen var felaktigt. Men jag vet att jag skrev in det r?tt, och det verkar som att de inte vill betala ut n?gonting.
Good! So technically, if the birth date—and let's leave aside the cause of the error—is set to the correct value, are you aware of any other complications? To me, it sounds quite logical that the birth date has to be correct before the casino proceeds with the payout, but I understand you are still concerned.
Ja, det ?r klart. Jag vet att jag skrev in det r?tt, men misstag kan alltid h?nda. Och det ?r d?rf?r de har blockerat mitt konto och vill inte betala ut de 5 000 €. De ?ppnar inte mitt konto f?rr?n p? fredag, n?r jag godk?nner villkoren, d? kommer mitt saldo (5 000 €) att annulleras och ins?ttningen p? 42 € krediteras som s?kerhet. Och allt p? grund av ett f?delsedatum, som kunde ha ordnats i f?rv?g. Detta l?ter helt klart som en bluff, eftersom de helt enkelt ?ndrar datumet och sedan blockerar kontot direkt, s? att de inte beh?ver g?ra ett uttag.
F?r vilket ?pplef?retag?
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Jag har problem med Legiano.
Mitt belopp betalas fortfarande ut, men supporten talar ?terigen om de mystiska 30 dagarna...
It does not belong to this thread, I reckon. Can you instead continue here ??, please?
It would be best, at least in my opinion.
Ja, det ?r klart. Jag vet att jag skrev in det r?tt, men misstag kan alltid h?nda. Och det ?r d?rf?r de har blockerat mitt konto och vill inte betala ut de 5 000 €. De ?ppnar inte mitt konto f?rr?n p? fredag, n?r jag godk?nner villkoren, d? kommer mitt saldo (5 000 €) att annulleras och ins?ttningen p? 42 € krediteras som s?kerhet. Och allt p? grund av ett f?delsedatum, som kunde ha ordnats i f?rv?g. Detta l?ter helt klart som en bluff, eftersom de helt enkelt ?ndrar datumet och sedan blockerar kontot direkt, s? att de inte beh?ver g?ra ett uttag.
Ok, I think that even a basic common sense would come up with a very different solution to such an understandable situation; perhaps the casino employees considered the incorrect date of birth to be enough to initiate additional checks - who knows? You ought to know if they were initially willing to tell you. They did not, so instead you consider that to be a scam; well, their choice.
I would, however, expect your account to be double checked and if all else was correct and sufficient, the withdrawal should be finalized.
Ja, kasinot g?r inte det. De s?ger helt enkelt att det ?r ett brott mot klubbens regler. Ja, en l?sning kunde ha hittats, men bedragare vill inte hitta en l?sning. Men min advokat kommer att hitta en l?sning.
I wish this solution works best for you, of course. Just out of curiosity, since you seem to be very quick with the laws, how come you play outside the GGL regulations? Looks like you come from Germany, so I find it worth asking. Too many regulations for my taste, to be honest...
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
