If you have done it once, then I don't see why it should be done again. In this case, some explanation from the casino would be useful. Have you had any conversation with them about this or how exactly did they write it to you? If you had a screenshot it would be useful and maybe we could find out more what the casino means.
I have these snapshots, that's all they told me.
Also in this conversation it is clearly visible that I ask them the reason and they do not answer me! Can you see it too? It is visible in the conversation anyway!
And I have this!
Hello there.
I have gone through all of your posts, and I am a bit confused about what is really happening there, to tell you the truth.
May I ask you, just to be sure, how many times have you deposited at this casino, please?
I can see from the screenshots you have provided your first deposit of €40, but also the high amount deposit of more than €2000.??
The support tells you that you need to wager the whole amount of your deposits at least 1x. Right?
So, I believe it means that you haven't done so yet.???♀?
Please try to describe exactly what happened here step by step so we can find the solution to the whole situation together.
If you wish to write everything in your language because it is better for you, please don't hesitate to do so, as we have the auto-translation on our site anyway. ??
We'll wait for your reply, and hopefully soon we will be able to get everything clear and be able to help.
God morgon, lyssna p? mig! Jag hade en ins?ttning p? 40 euro som jag spelade och jag vann detta hur pl?tsligt medan jag uppfyllde villkoren f?r att fullborda den erforderliga insatsen s? fort jag slutade hade jag 394 och 2.241.52 hade f?rsvunnit skickade vi honom en meddelande till dina kollegor att detta inte ?r korrekt eftersom det inte var n?gon form av bonus d?r det stod att det inte ?r uttagbart jag st?llde n?got slags krav och det blev klart p? n?gra f? ord Jag hade en oms?ttning p? cirka 3 000 € som skulle tas ut och det blev klart! Eftersom hon f?rsvann skulle de sedan l?gga tillbaka pengarna de f?rsvann f?r att de ins?g sitt misstag och lade dem som en ins?ttning!
Denna ins?ttning med 2 241,52 euro gjordes inte av mig, pengarna tog de fr?n mig och l?mnade tillbaka till mig, de g?r detta s? att jag inte kan ta ut pengarna direkt, denna term finns inte f?r att s?ga att n?r du vinner n?got s? g?r han n?got s?nt nu kan jag inte dra av dem
Jag har inte gjort ins?ttningen p? 2241,52 euro, detta ?r inte vettigt eftersom det inte finns n?gon s?dan transaktion varken p? mitt kort eller p? funid s? att de st?djer detta, de tog helt enkelt mina pengar, f?rsvann dem och lade tillbaka dem som en f?rmodad ins?ttning av mina f?r att inte kan jag ta ut pengarna!!! ??????
Thank you for the explanation. Now I believe I understand the issue.
I believe that our complaint team should be able to help you out with this. Just please try to be a little patient, as the timer on your complaint is still not at the end.
I will try to contact my colleagues regarding your issue and explain to them what exactly happened.
Please stay put, and if you have any updates from the casino side, let us know.
Bra, tack s? mycket, jag v?ntar p? att det h?r problemet ska l?sas
Hi!
I want you to know that we are always available to you, regardless of the status of the complaint, and your continued monitoring of its progress will greatly assist us. I don't want to miss out on something important, but I also had to admit it is getting quite challenging to keep up with all players.
In any case, it was my pleasure meeting you here today!
Have a cool weekend, try to relax, and leave the caisno issue to the complaint at leats for the next couple if days. ??
Tack s? mycket, du ?r j?ttesn?ll, jag hoppas att du kan hj?lpa mig och ta reda p? vad som ?r p? g?ng
Thank you very much!
god afton!
Finns det n?gon uppdatering ang?ende detta problem?
You need to wait for your complaint resolver to get back to you. Mind the timer, please.??
Our team works hard on hundreds of complaints every day, and it is not possible to be focused on a single one. Please understand that. Thank you.
Du har r?tt tack jag v?ntar!
Jag har dragit mig tillbaka till sgcasjno sedan 2/12 och pengarna har inte dykt upp ?n jag pratar med dem och de s?ger att det ?r en arbetsbelastning vad ska jag g?ra?
Hello, what exactly does workload mean, that you are in some sort of order or that they are working on some technical deficiencies?
I should mention that we give casinos 14 days to sort out everything that needs to be done and send the player the money. If that doesn't happen, by all means let us know and we will try to help.
What do you say?
Gratis professionella utbildningskurser f?r onlinecasinoanst?llda inriktade p? b?sta branschpraxis, f?rb?ttring av spelarupplevelsen och ett r?ttvist f?rh?llningss?tt till spelande.
Ett initiativ vi har lanserat med m?let att skapa ett globalt system f?r sj?lvavst?ngning, som g?r det m?jligt f?r s?rbara spelare att blockera sin ?tkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. V?nligen v?nta. Om du anv?nder en annonsblockerare, kontrollera dess inst?llningar.
